We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

LIBO Refund not receivedClosed   wpDataTables   Updated July 15, 2022 at 7:23pm   2 Most recent comment from Miloš Jovanović:Hi, LIBO I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3084022/ For future reference, please don't open ... Iuri Carriço My amelia doenst open, i cant access the reservationsClosed   Amelia   Updated July 15, 2022 at 1:38pm   3 Most recent comment from Marko Davidović:Hello Iuri, Thank you for reaching out to us.We can't know what exactly is the issue until you send us some screenshots or videos? In the meantime, check if you have the lite version of Amelia ac ... algunning Password protected zoomClosed   Amelia   Updated July 15, 2022 at 1:35pm   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this page.  Features are pushed ... Gary Mattox Open template page on same tabClosed   Master-Detail Tables for wpDataTables   Updated July 15, 2022 at 1:15pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Gary.Keep in mind that you'll need to do this again when the plugin updates, until we include it in the plugin. richard Naylor Amelia not letting employees loginClosed   Amelia   Updated July 15, 2022 at 10:20am   8 Most recent comment from Aleksandar Vuković:Hello RichardThis is caused by the upload limit of your WordPress site.Please take a look at the article attached to my response, and if you have any questions after reviewing it let me know.Are You G ... Patrick Event not showing right datesClosed   Amelia   Updated July 15, 2022 at 10:11am   6 Most recent comment from Marko Davidović:Hello,You had an older version of Amelia 5.0 We have updated you to the latest version 5.0.2, which is now fixed and some bugs have been removed, now you just need to purge the cache from the site. On ... Alejandro Ramirez TypeForm error step by step booking formClosed   Amelia   Updated July 27, 2022 at 1:30pm   6 Most recent comment from Marko Davidović:Hello Alejandro,My colleagues informed me that they are not currently logged in, but they can see the form being displayed. Can you confirm that everything is now resolved?Looking forward to your rep ... Erwan Generate a PDFClosed Pre-purchase questions for Amelia   Updated July 15, 2022 at 9:01am   4 Most recent comment from Marko Davidović:Hello Erwan,We are glad to hear it, and we hope you will like it. We would just like to ask you that now that you have a full license, to write to us in the Amelia category so that your questions go t ... Marcelo Coelho Is there a money back policy?Closed Pre-purchase questions for Amelia   Updated July 15, 2022 at 8:04am   2 Most recent comment from Aleksandar Vuković:Hello Marcelo.Thank you for your interest in Amelia.Customer satisfaction and long-term relationship is our primary goal here at TMS. So, even though we are pretty confident in the quality of Amelia, ... Rafael configurationClosed   Amelia   Updated July 15, 2022 at 6:49am   2 Most recent comment from Marko Davidović:Hi, Rafael I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3083667/ For future reference, please don't open m ... Karsenti bugs in the extensionClosed   Amelia   Updated July 18, 2022 at 6:47pm   6 Most recent comment from Miloš Jovanović:Hi, Karsenti I just want to follow up on this issue/conflict with the Google Listings and Ads plugin. Our developers have released a version with the fix; so please update Amelia to 5.1 version - an ... Clem Allowing front end editing of specific columns onlyClosed   wpDataTables   Updated July 14, 2022 at 3:59pm   2 Most recent comment from Miloš Jovanović:Hi, ClementSorry for the delayYes. The easiest way to achieve this is, you can create one "main table" for Administrators to edit,and you can make an SQL Query from this table, to present this one fo ... sham setup for bowlingClosed   Amelia   Updated July 14, 2022 at 3:28pm   6 Most recent comment from Miloš Jovanović:Hey, sham Sure. For example, let's say if we use Stripe for an online card payment for the service.In service settings, you can disable deposit > this will make customers only be able to pay th ... Philippe Alain Denis Blanc Is Amelia only for wordpress ?Closed Pre-purchase questions for Amelia   Updated July 14, 2022 at 1:50pm   2 Most recent comment from Marko Davidović:Hello, again Philippe,Amelia is a WordPress plugin and can work only within the WordPress environment.If you have any more questions please open another ticket and we will gladly help you there.We wi ... Tim Steeman RegexClosed   wpDataTables   Updated July 14, 2022 at 1:43pm   2 Most recent comment from Aleksandar Vuković:Hello Tim.You can do it with an action add_filter( 'wpdatatables_before_frontend_edit_row', 'Tim_filter', 10, 3 );function Tim_filter( $formdata, $returnResult, $tableID) {     ...