As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Natascha Vantuykom customer panelClosed   Amelia   Updated July 27, 2022 at 11:50am   2 Most recent comment from Marko Davidović:Hello Natascha, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Amelia's panels are separate entities and for now, the customers need to log in ... Hafid Booking multiple servicesClosed   Amelia   Updated July 27, 2022 at 11:31am   2 Most recent comment from Marko Davidović:Hello Hafid, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Every service and every appointment needs to be booked one by one.But it is a good sugge ... Oliver Bode Teilnehmer hinzufügen nach 3 Tagen sperrenClosed   Amelia   Updated July 27, 2022 at 11:28am   2 Most recent comment from Marko Davidović:Hello Oliver, Thank you for reaching out to us.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can b ... kamran khan Booking multiple servicesClosed   Amelia   Updated July 27, 2022 at 11:24am   2 Most recent comment from Marko Davidović:Hello kamran khan, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. All services need to be booked one by one. That is how Amelia is designed but it i ... Ruud Pictogram paymentClosed   Amelia   Updated July 27, 2022 at 11:15am   4 Most recent comment from Marko Davidović:Hello Ruud,All the customizations you want to do outside of the standard options that are built into Amelia do not fall under our support system. So this one you have to do it yourself I'm afraid ... Brandon Lee RefundClosed   wpDataTables   Updated July 27, 2022 at 10:27am   2 Most recent comment from Uroš Jovanović:Hello Brandon,Really sorry to hear that you are moving away from the wpDataTables plugin.Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right- ... Miriam remove reference from placeholder.comClosed   Amelia   Updated July 27, 2022 at 10:08am   2 Most recent comment from Marko Davidović:Hello Miriam, I'm afraid that we didn't quite get what you want to achieve exactly? In general, Amelia is GDPR compliant, you can add a consent checkbox to the booking forms and all the dat ... Virginia Class Full Option?Closed   Amelia   Updated July 27, 2022 at 9:51am   2 Most recent comment from Marko Davidović:Hello Virginia, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. this is how Amelia is designed. When the class is full, time slots disappears.I' ... Oliver Bode Export Customers from EventClosed   Amelia   Updated July 27, 2022 at 9:34am   2 Most recent comment from Marko Davidović:Hello Oliver, Thank you for reaching out to us.You can not export only events, unfortunately. You can go to Amelia/finance section and there you will have the option for export in the upper right corn ... Wulf-Peter Paezold Spooky Situation after update?Closed   Amelia   Updated July 27, 2022 at 8:15am   4 Most recent comment from Marko Davidović:Hello Wulf-Peter,You are most welcome, we are here to help in any way that we can. We are glad to hear that everything is working again, sometimes is just a caching issue. Hopefully, this will not ha ... Martinez Person typesClosed   Amelia   Updated July 27, 2022 at 7:48am   2 Most recent comment from Aleksandar Vuković:Hello Martinez.Something like this is currently only possible with Events by configuring custom prices: https://wpamelia.com/events-pricing/We'll work on it for appointments in the future, but t ... Gil Mail notifications to faulty mailadresClosed   Amelia   Updated July 27, 2022 at 7:13am   5 Most recent comment from Gil:Any update on this? This happened again a few days ago and all mails went crazy.I changed the faulty e-mail address but right now it is not sending out for new bookings at all.We still have two cron ... Oliver Bode Gutschein 10 mal nutzenClosed   Amelia   Updated July 27, 2022 at 7:02am   2 Most recent comment from Marko Davidović:Hello Oliver, Thank you for reaching out to us.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can b ... Paul Foraker convert emails to buttonsClosed   wpDataTables   Updated July 26, 2022 at 7:52pm   2 Most recent comment from Miloš Jovanović:Hi, Paul Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... GK Inline editing doesn't work with responsive feature turned onClosed   wpDataTables   Updated July 27, 2022 at 11:22am   12 Most recent comment from Miloš Jovanović:Hi, GKI've been advised by our developers.1.Regarding the behaviour for editing the row in modal, or popover:We have flagged this behaviour as a bug.  The developers have identified the issue, a ...