We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ajay Site crashingClosed   Amelia   Updated July 20, 2022 at 1:00pm   27 Most recent comment from Miloš Jovanović:Hi, Ajay That is correct - our developers pushed the 5.1 version with included fix, so i am absolutely delighted to confirm itThank you for your cooperation in providing responses from GoDaddy, it h ... Jack Kelly Pre SalesClosed Pre-purchase questions for Amelia   Updated July 20, 2022 at 12:51pm   2 Most recent comment from Uroš Jovanović:Hello Jack,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... Daniel Schindlower Book appointment for past dates from the adminClosed   Amelia   Updated July 20, 2022 at 12:16pm   7 Most recent comment from Miloš Jovanović:Hi, Martina , Daniel and Marta.I am happy to say, the latest Amelia update 5.1  has fixed this issue.Please update to the latest version - and let me know if the issue is fixed for you - On my test ... Pasindu Peiris Event CalendarClosed Pre-purchase questions for Amelia   Updated July 20, 2022 at 10:35am   2 Most recent comment from Uroš Jovanović:Hello Pasindu,Thank you for reaching out to us.You can check the following demo with the event calendar displayed on the front end.Please let me know if you have any other questions. Leslie Sanchez My collaborators cannot enter their profileClosed   Amelia   Updated July 20, 2022 at 9:42am   20 Most recent comment from Marko Davidović:Hello Leslie, You are most welcome, and we are glad that we were able to help you. We are sorry taht this took a little longer than usual to resolve and we apologize once again if this caused any i ... Joshua A Olive Reschedule Not Updating on Google CalendarClosed   Amelia   Updated July 20, 2022 at 9:34am   3 Most recent comment from Uroš Jovanović:Hello Joshua,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Amos Vizer Bug with Divi integrationClosed   Amelia   Updated July 19, 2022 at 7:28pm   7 Most recent comment from Miloš Jovanović:Hi, AmosSorry, i have to make a correction.After i researched other cases further, i came up with a couple of them from the past 2 weeks;We currently do have an issue with the preselection of our sho ... Nicolas Briot amelia smoobu compatibilityClosed Pre-purchase questions for wpDataTables   Updated July 19, 2022 at 5:00pm   2 Most recent comment from Miloš Jovanović:Hi, Nicolas Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Rafael Problems configurationClosed   Amelia   Updated July 19, 2022 at 1:07pm   4 Most recent comment from Miloš Jovanović:Hi, Rafael Sorry for the waiting time on the response.-I apologise, but i did not understand your reply - I realise you deleted the plugin to reinstall it from scratch,but when you say you tried to ... bonnier amelia doesn't work wellClosed   Amelia   Updated July 19, 2022 at 1:05pm   2 Most recent comment from Miloš Jovanović:Hi, bonnier Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Simon Hume Attaching a Wordpress User to a Customer Profile Doesn't workClosed   Amelia   Updated July 19, 2022 at 12:57pm   6 Most recent comment from Uroš Jovanović:Hello Simon,Thank you for the update.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s ... Arianne .G CustomisationClosed   Amelia   Updated July 19, 2022 at 11:40am   4 Most recent comment from Marko Davidović:Hello Arianne,We thank you for the additional explanation but unfortunately, currently, this feature is not built-in in Amelia. You can not achieve this with Amelia at this moment.I'll kindly ask ... Patrick Notification emails with zoom linkClosed   Amelia   Updated July 19, 2022 at 11:37am   12 Most recent comment from Marko Davidović:Thank you, Patrick, this is truly fantastic.We wish you all the best. Jan BookingClosed   Amelia   Updated July 19, 2022 at 11:27am   4 Most recent comment from Marko Davidović:Hello Jan,This issue will appear to anyone who doesn't have HTTPS. I personally did not have such a case lately because most of our users who use this option have HTTPS. I'm afraid that ther ... Luc van Zelst date picker stays at same month every timeClosed   Amelia   Updated July 19, 2022 at 9:59am   2 Most recent comment from Uroš Jovanović:Hello Luc,Thank you for reaching out to us and thank you for the suggestion. I have passed this suggestion to our developers and will provide you with an update as soon as I have one.Please reach ou ...