We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Karsenti don' t have "profile" in Employee panelClosed   Amelia   Updated July 22, 2022 at 9:09pm   5 Most recent comment from Miloš Jovanović:Hi, Karsenti Can you please tell me what is the name of the site?To be honest, i have so many emails - if you sent an email, i can't recognise which one might be from your WordPress?I am sendi ... Dimitris Vayenas Java Script error when in WP RocketClosed   wpDataTables   Updated July 22, 2022 at 8:17pm   26 Most recent comment from Miloš Jovanović:Hi, Dimitris I am very happy to see that you isolated this issue.And i will also make sure to pass this to our developers, it will definitely be useful to be aware of, for other users who might expe ... Vernageau EmployésClosed   Amelia   Updated July 22, 2022 at 2:03pm   4 Most recent comment from Uroš Jovanović:Hello VernageauUnfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.wpamelia.com/  We carefull ... Lance Smith Setting Up AmeliaClosed   Amelia   Updated July 22, 2022 at 2:02pm   4 Most recent comment from Uroš Jovanović:Hello Lance,Thank you for clearing that up.Unfortunately, it is not possible for one employee to have more than one appointment at a time, thus you would need to create one employee for different ser ... Roland Make Zoom Links Target: _blankClosed   Amelia   Updated July 22, 2022 at 11:03am   4 Most recent comment from Uroš Jovanović:Hello Roland,Hopefully, it will be resolved soon.Please let us know if you have any other questions. Edwin Dee image in google sheets tableClosed   wpDataTables   Updated July 22, 2022 at 10:31am   13 Most recent comment from Aleksandar Vuković:I hope you'll be able to achieve what you're looking for, Joe.Please feel free to reach out to us if you have any further questions. Christina Cicci Event Time Not showing correctlyClosed   Amelia   Updated July 22, 2022 at 10:13am   2 Most recent comment from Marko Davidović:Hello Christina, Thank you for reaching out to us.When you have several questions or issues , please open a new ticket, and we will help you there. In that way, issues and questions which are related ... Emanuele Calendario prenotazioniClosed   Amelia   Updated July 22, 2022 at 9:48am   13 Most recent comment from Uroš Jovanović:Hello Emanuele,Glad to hear that the issue has been resolved.Please reach out to us if you have any other questions. Andre Zoom integration with deprecated apiClosed Pre-purchase questions for Amelia   Updated July 22, 2022 at 8:55am   2 Most recent comment from Marko Davidović:Hello Andre,There is still a lot of time until then and we are working on it, for now, you need to use everything as it was. When we implement the new solution for that, you will be able to see every ... Till Werner PaymentClosed   Amelia   Updated July 22, 2022 at 8:45am   2 Most recent comment from Marko Davidović:Hello Till, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Appointment in Amelia have 2 option. They can be booked nad payed at the end of a booking ... Ricardo Gonzalez F9CD1-487E2-ED79C-A3D04-3BEE7Closed Pre-purchase questions for Amelia   Updated July 22, 2022 at 8:39am   2 Most recent comment from Marko Davidović:Hello Ricardo, Thank you for reaching out to us.If you have bought Amelia's license you can log in and download it from your profile in our store. You just need to enter the mail that you have us ... Shimolia plugin is not workingClosed   Amelia   Updated July 22, 2022 at 8:15am   4 Most recent comment from Marko Davidović:Hello Shimolia,Changes in global working hours will not be applied to previously created employees since they already have a unique schedule. Instead, those changes will be applied to all new employee ... Karisa Prestera Amelia Features for sharing resourcesClosed Pre-purchase questions for Amelia   Updated July 22, 2022 at 8:15am   4 Most recent comment from Uroš Jovanović:Hello Karisa,Thank you for clearing that up.We have a plan to add the capacity per location feature, but there is no ETA at the moment. Once that is implemented, it will be greater for your situation. ... Erin Customer Login Page not working and Timezone offClosed   Amelia   Updated July 22, 2022 at 8:00am   7 Most recent comment from Aleksandar Vuković:Hey Erin.I believe these issues were covered in chat, so we'll just close this ticket.Please feel free to reach out to us if you have any further questions. Maxime Saint-Cyr-Desrosiers Clients booking automatically cancelledClosed   Amelia   Updated July 22, 2022 at 7:48am   8 Most recent comment from Marko Davidović:Hello Maxime, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there.We wish you all the best.