We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Gabriel Supuran Amelia Form disable price 0.00$ on frontendClosed   Amelia   Updated July 19, 2022 at 9:04am   3 Most recent comment from Uroš Jovanović:Hello Gabriel,Glad to hear that you managed to resolve this issue.Please reach out to us if you have any other questions. Tim Browning Booking multiple events at onceClosed   Amelia   Updated July 19, 2022 at 9:03am   2 Most recent comment from Uroš Jovanović:Hello Tim,Thank you for reaching out to us.Unfortunately, there is currently no such option to book multiple events at the same time except for the multi-day events. We have a plan to add this featur ... Sebastian Adrian-Kalchhauser Step Form, Multiple Translation IssuesClosed   Amelia   Updated July 19, 2022 at 8:33am   2 Most recent comment from Marko Davidović:Hello Sebastian, Thank you for reaching out to us.Regarding the translation words can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and th ... Simon Hume Booking in Advance Issue for AdminsClosed   Amelia   Updated July 19, 2022 at 8:27am   6 Most recent comment from Uroš Jovanović:Hello Simon,Glad to hear that the issue has been resolved.Please reach out to us if you have any other questions. Leonardo Pricing for Time and Services during periodsClosed   Amelia   Updated July 19, 2022 at 8:06am   2 Most recent comment from Uroš Jovanović:Hello Leonardo,Thank you for reaching out to us.In regards to having different prices for a service depending on the time of the day, unfortunately, there is currently no such option with Amelia ... David Ibanga Employee panelClosed   Amelia   Updated July 18, 2022 at 7:01pm   10 Most recent comment from Miloš Jovanović:Hi, David I just wish to follow up on this issue,our developers released a fix to the conflict with Google Listings and Ads;If you update the plugin to the latest version 5.1  , you should be able ... Gordon Monaghan Critical errorClosed   Amelia   Updated July 18, 2022 at 6:53pm   17 Most recent comment from Miloš Jovanović:Hi, Gordon I just want to follow up on this issue, double-checking if everything is still OK,and i am happy to see everything is looking good.Anything else that we could assist with, please don' ... Dimitris Vayenas Abiiity to make AJAX callsClosed   wpDataTables   Updated July 19, 2022 at 1:36pm   4 Most recent comment from Miloš Jovanović:Hi, DimitrisI was advised by the devs on this.Unfortunately, everything described here falls under custom work, and as our developers are very busy at the moment, working on some priority tasks and fi ... Julien Aflalo Emails notifications keep beeing sent if event is canceledClosed   Amelia   Updated July 18, 2022 at 3:05pm   13 Most recent comment from Miloš Jovanović:Hi, Julien That sounds like a good plan.Let's see how it goes; fingers crossed.We will close the ticket for now.Thank you very much, have a great day Veljko Cosic System failureClosed   Amelia   Updated July 18, 2022 at 2:54pm   2 Most recent comment from Uroš Jovanović:Hello Veljko,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3085100/ For future reference, please don't open ... Erwan Title balise H1Closed   Amelia   Updated July 20, 2022 at 1:25pm   9 Most recent comment from Marko Davidović:Hello Erwan,We just got the feedback from our colleagues and they have told us that have reported this and that this should be corrected in the next update. Unfortunately, we currently have an eta whe ... Darren Frantz Wordpress MigrationClosed   Amelia   Updated July 18, 2022 at 1:18pm   2 Most recent comment from Uroš Jovanović:Hello Darren,Thank you for reaching out to us.Can you please elaborate on what the exact issue is that you are dealing with the Amelia plugin?Looking forward to your reply. Sebastian Adrian-Kalchhauser Step Form 2.0: custom field error message not translatableClosed   Amelia   Updated July 18, 2022 at 1:17pm   2 Most recent comment from Uroš Jovanović:Hello Sebastian,Thank you for reaching out to us.Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and then translate these strings ... Stockstill Kalei Calendar not showingClosed   Amelia   Updated July 18, 2022 at 12:45pm   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you pl ... Elisabeth BUG? admin cannot make appointment when Minimum time required before booking: 3 days is activatedClosed   Amelia   Updated July 18, 2022 at 12:23pm   7 Most recent comment from Uroš Jovanović:Hello Simon and Elisabeth,Our developers have fixed the issue of the "Allow admin to book appointment at any time" not working properly and we will include this in the next update of the Amelia plugin ...