We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ilse Packages tab not visible after update from basic to proClosed   Amelia   Updated July 21, 2022 at 9:19am   6 Most recent comment from Marko Davidović:Hello Ilse,The issue should be resolved now, can you please try one more time to install the version that we are sending you and make sure to purge the cache afterwards. After that the packages shous ... Erin Cannot reset password on ticksyClosed   Amelia   Updated July 21, 2022 at 8:10am   3 Most recent comment from Aleksandar Vuković:OK, Erin.To log into your other user account and see your other tickets, please use these credentials:email: [email protected]: Q7tc|-|k0Glo0p4Please let me know if you face any is ... Francesco Pizzolante Google Calendar integrationClosed   Amelia   Updated July 21, 2022 at 8:05am   13 Most recent comment from Uroš Jovanović:Hello Francesco,I have increased the "Maximum Number Of Events Returned" value on the Amelia/Settings/Integrations/Google Calendar page.Please let us know if it works or not.Looking forward to your r ... Miguel Multiple locationsClosed Pre-purchase questions for Amelia   Updated July 21, 2022 at 7:57am   2 Most recent comment from Uroš Jovanović:Hello Miguel,Thank you for reaching out to us.It probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues w ... Brian McGuire Customer purchase visibilityClosed   Amelia   Updated July 22, 2022 at 2:04pm   3 Most recent comment from Miloš Jovanović:Hi, BrianSorry for the waiting timeI've been advised on this.- At this time, we don't have any workaround  to achieve viewing this data from the Customer record directly.The only way to se ... claudia Problem with NotificationsClosed Pre-purchase questions for wpDataTables   Updated July 20, 2022 at 6:20pm   8 Most recent comment from Miloš Jovanović:Hi, Claudia Sorry for the delay We don't have a Trial period to offer you, but what we have is, you can try this - we have pages with Demos, that you can use to try out the full plugin's f ... Przemyslaw Martyna Blind Dating setup?Closed   Amelia   Updated July 20, 2022 at 6:13pm   2 Most recent comment from Uroš Jovanović:Hello Przemyslaw,Thank you for reaching out to us.It probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issu ... Will Backfilling google calendar after change of employee calendarClosed   Amelia   Updated July 20, 2022 at 5:59pm   4 Most recent comment from Uroš Jovanović:Hello Will,Glad to be able to assist you.Please reach out to us if you have any other questions. maguire google calendarClosed   Amelia   Updated July 20, 2022 at 5:16pm   2 Most recent comment from Uroš Jovanović:Hello Maguire,Thank you for reaching out to us.If you see an error in the top right, that says "Unable to connect to Google Calendar" when you enter your employee's profile, you probably already ... Iuri Carriço how can the customer create an account as amelia customer and choose his pass and then access the customer panel?Closed   Amelia   Updated July 20, 2022 at 5:15pm   2 Most recent comment from Uroš Jovanović:Hello Iuri,Thank you for reaching out to us.At the moment, there is no option for customers to go through the registration process as they are registered in Amelia when they book an appointment/event ... Karisa Prestera Available FeaturesClosed Pre-purchase questions for Amelia   Updated July 20, 2022 at 4:25pm   4 Most recent comment from Uroš Jovanović:Hello Karisa,Thank you for clearing that up.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feature ... Yash Kanthale Employee Emails Going to spamClosed   Amelia   Updated July 20, 2022 at 3:16pm   2 Most recent comment from Aleksandar Vuković:Hello Yash.We already covered this topic in another tickethttps://tmsplugins.ticksy.com/ticket/2884074/For future reference, please don't open multiple tickets with the same topic, as it wastes y ... Alejandro Ramirez Step by step booking form is shown to loggin users and hide to the publicClosed   Amelia   Updated July 20, 2022 at 3:14pm   12 Most recent comment from Miloš Jovanović:Hi, Alejandro Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient wa ... GILLES HAUCHECORNE Service description - Step booking 2.0Closed   Amelia   Updated July 20, 2022 at 2:19pm   2 Most recent comment from Uroš Jovanović:Hello Gilles, Thank you for reaching out to us. The service description is currently only available with the service catalog booking form and at the moment, there is no 2.0 catalog booking form, but i ... Joao Matos The Popup trigger is not workingClosed   Amelia   Updated July 20, 2022 at 1:05pm   2 Most recent comment from Uroš Jovanović:Hello Joao,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as t ...