We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

james Clickable LinkClosed   wpDataTables   Updated July 12, 2022 at 3:46pm   4 Most recent comment from Miloš Jovanović:Hey, james Sorry for the late replyI am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create ne ... Robert Barnes Featured Image bug in edit post screenClosed   wpDataTables   Updated July 12, 2022 at 2:50pm   4 Most recent comment from Miloš Jovanović:Hi, Robert Sorry for another delay-The developers are still testing everything out, so i can't guarantee it would be included in the next Update;It should be very soon, in one of the next updat ... Daniel wpDataTables Update to ZapierClosed   wpDataTables   Updated July 12, 2022 at 2:06pm   5 Most recent comment from Miloš Jovanović:Hi, Daniel Sorry for the delay-No problem, i am happy to try and help as much as i can from my end;with my limited knowledge of hooksBut the developers advised from their end, and of course, i am ha ... LIBO I'm very disappointed, I didn't find the so-called activation portal after I bought itClosed Pre-purchase questions for wpDataTables   Updated July 12, 2022 at 1:03pm   2 Most recent comment from Miloš Jovanović:Hi, LIBO Thanks for reaching out to usUnfortunately, you cannot just enter the purchase code and update Lite to the full version like that. The Lite version needs to be deactivated/deleted, and the ... Jason Long Amelia Calendar and Amelia Divi ModulesClosed   Amelia   Updated July 12, 2022 at 12:39pm   17 Most recent comment from Aleksandar Vuković:Hey JasonI can't actually test the Zoom with multiple users since that requires a premium account and I don't have that. Our developers do have a premium account and they tested this.It see ... John Charlesworth Hiding ChartsClosed   Powerful Filters for wpDataTables   Updated July 13, 2022 at 5:29pm   7 Most recent comment from Miloš Jovanović:Hi, John The developers confirmed this for me. - I am sorry to disappoint you, but at this time, this is not achievable with any of the functionalities in our plugin. Please feel free to search on ... Ben Amelia bugClosed   Amelia   Updated July 12, 2022 at 9:59am   7 Most recent comment from Aleksandar Vuković:Hey BenThanks for letting us know you were able to resolve the issue.Please keep an eye on the site, and let us know if you face any further issues. james What setting should I choose to display the responsive icons?Closed   wpDataTables   Updated July 12, 2022 at 6:43am   3 Most recent comment from Uroš Jovanović:Hello James,Glad to hear that you managed to resolve this issue.Please reach out to us if you have any other questions.   Karen Notifications Coupon and Extras PlaceholdersClosed   Amelia   Updated July 15, 2022 at 12:16pm   4 Most recent comment from Miloš Jovanović:Hi, KarenI did further testing, and after the 2nd Level Team took a look as well,I am truly sorry to disappoint you, but at this time we don't have any workarounds to achieve the total price of ... Clémentine Hide priceClosed   Amelia   Updated July 11, 2022 at 7:56pm   4 Most recent comment from Miloš Jovanović:Hey, Clémentine  Sorry for the delayed responseI am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate ... Brett Bowles I can not modify anythingClosed   Amelia   Updated July 11, 2022 at 6:53pm   2 Most recent comment from Miloš Jovanović:Hi, Brett Sorry for the delayIf you applied and saved some changes that show on the back-end, but not to the front;It is most probably a caching issue.Please purge all cache on-site,  and let me kn ... Birgit Ritter change font sizeClosed   Amelia   Updated July 11, 2022 at 6:51pm   6 Most recent comment from Aleksandar Vuković:Hello BirgitCustom code needs to be applied to the page where the booking form is. Depending on what you're using (Gutenberg blocks, or some page builder), adding the CSS or JS can be done in a f ... Huw Mobile View IssuesClosed   Amelia   Updated July 11, 2022 at 6:50pm   2 Most recent comment from Aleksandar Vuković:Hello Huw.Sorry for the delay!I suppose you're referring to this?If that's true, that's not coming from Amelia. When we click on "Exit mobile version", we see this:What plugins do you ... Becky Sowemimo Add to Calendar Settings for EventsClosed   Amelia   Updated July 11, 2022 at 6:34pm   2 Most recent comment from Aleksandar Vuković:Hello BeckyThe "Add to Calendar" option for customers is not the same as the Google or Outlook Calendar integration.You need to access the Notification Settings in Amelia, and configure the ICS file d ... Sebastian Adrian-Kalchhauser Step Form 2.0 Appointment Overview FixClosed   Amelia   Updated July 11, 2022 at 6:24pm   2 Most recent comment from Aleksandar Vuković:Hey SebastianThank you for your feedback, we appreciate it very much. Please note that the booking form v2 is still in the Beta phase, so all suggestions, criticism, and advice are welcome!We forwarde ...