We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Giam Dashboard and Appointment Page Keep LoadingClosed   Amelia   Updated July 21, 2022 at 5:46pm   7 Most recent comment from Miloš Jovanović:Hi, Giam I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great da ... Becca Grouping impacted by HTML Table in StringClosed   wpDataTables   Updated July 21, 2022 at 4:33pm   11 Most recent comment from Miloš Jovanović:Hi, Becca Sorry for the delay- Thank you for passing the solution, i am very happy to see that you have resolved this.I will pass these details to our developers, as i believe it will be quite usefu ... Ivars Problems with woocommerce integrationClosed   Amelia   Updated July 21, 2022 at 2:33pm   3 Most recent comment from Uroš Jovanović:Hello Ivars,Can you please install the latest version of the Amelia plugin (5.1), test it out, and let me know if it works or not?Looking forward to your reply. Brian McGuire Package cancellationClosed   Amelia   Updated July 21, 2022 at 2:03pm   2 Most recent comment from Marko Davidović:Hello Brian, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. The only option that can be disbled is reschedule option. Customers need to have an opti ... Erin Functionality of the pluginClosed   Amelia   Updated July 21, 2022 at 2:01pm   4 Most recent comment from Miloš Jovanović:Hi, Erin Thank you for describing this in more detail.-I believe i understand better what you need now, we had similar requests from other users - a recurring payment / subscription based, is somet ... Erin Manually credit customer for purchaseClosed   Amelia   Updated July 21, 2022 at 1:56pm   4 Most recent comment from Miloš Jovanović:Hi, Erin We have been advised by our developers.They will do their best to develop a solution to achieve what you described here, we will do our best for it to be as soon as possible, but we don� ... uğur fatal error on woocommerce checkout pageClosed   Amelia   Updated July 21, 2022 at 1:50pm   2 Most recent comment from Uroš Jovanović:Hello  Uğur,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3087006/ For future reference, please don't op ... J Ka Email notifications from customer bookingsClosed   Amelia   Updated July 21, 2022 at 12:16pm   2 Most recent comment from Marko Davidović:Hello Jasper, Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SM ... Joana Lapa SMTP not showingClosed Pre-purchase questions for Amelia   Updated July 21, 2022 at 12:14pm   2 Most recent comment from Uroš Jovanović:Hello Joana,Thank you for reaching out to us.As you said, these options are available in the premium version of the Amelia plugin. In regards to the free trial, unfortunately, we do not offer free tr ... Juan Woocommerce status not matching Amelia appointment statusClosed   Amelia   Updated July 21, 2022 at 12:10pm   6 Most recent comment from Miloš Jovanović:Hi, Juan You're welcomeI am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new ticke ... Ángel Moraga González Show time in calendar, not time slotsClosed   Amelia   Updated July 21, 2022 at 11:39am   15 Most recent comment from Miloš Jovanović:Hi, Ángel If i understood correctly - you can't see the issue anymore?If that is the case , i am happy to hear itPlease let us know if you can still see any issues - and if so, please make a s ... CAROLINA Pagos y cuponesClosed   Amelia   Updated July 21, 2022 at 11:33am   14 Most recent comment from Miloš Jovanović:Hi, CarolinaSorry for the delayed response.1.Let me know if you get access to the patient's credentials,  perhaps if we log in like that - we can investigate to see why the issue happens for th ... Pere Sincro professionals agendaClosed Pre-purchase questions for Amelia   Updated July 21, 2022 at 11:22am   4 Most recent comment from Uroš Jovanović:Hello Pere,The only option would be for them to be connected to the same Outlook/Google Calendars and their appointments/blocked time slots will be synced.Hope this helps you.Please reach out to us i ... Tiago Front-end Booking Search in the AmeliaClosed Pre-purchase questions for Amelia   Updated July 21, 2022 at 10:46am   2 Most recent comment from Uroš Jovanović:Hello Tiago,Thank you for reaching out to us.For that purpose, you can try the following CSS code: #am-search-booking > div.am-search-filters.am-scroll > div:nth-child(7){    display: none !importan ... Joshua A Olive Change "Continue" Button ColorClosed   Amelia   Updated July 21, 2022 at 9:46am   8 Most recent comment from Marko Davidović:Hello Joshua,Yes, you can change the color of the text itself rather than the button. We are sending you a short video where you can see how to achieve this on both booking forms 1.0 and 2.0.Hope thi ...