We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Roland Backend User Registration ProcessClosed   Amelia   Updated July 13, 2022 at 9:02pm   2 Most recent comment from Miloš Jovanović:Hi, Roland Thank you for this feedback.I can absolutely understand what you mean, and i agree that it could be a lot easier if we add this functionality to the plugin, for situations when users ha ... kaho imai 2way sync with google calendar.Closed   Amelia   Updated July 13, 2022 at 8:44pm   4 Most recent comment from Miloš Jovanović:Hi, kaho Please follow these steps to resolve the 400 redirect URI error Google Calendar - Redirect URI Mismatch (error 400)This should resolve it.Let me know how it goes? Thank you Daniel Schindlower Webhook not triggered or not receivedClosed   Amelia   Updated July 14, 2022 at 10:34am   3 Most recent comment from Miloš Jovanović:Hi, Daniel The devs advised.Unfortunately, we currently don't have any kind of a "log" to catch when a hook was not sent.We will work on improving this as soon as possible.Please feel free to se ... Yamato Auto redirection using Step-by-Step booking form 2.0Closed   Amelia   Updated July 13, 2022 at 8:38pm   6 Most recent comment from Aleksandar Vuković:Thanks Yamato.When you post the review, please send us the URL to it, so we can justify the $10 coupon to our management, and we'll send it to you. Thank you once again! Christian Employee PanelClosed   Amelia   Updated July 13, 2022 at 8:23pm   3 Most recent comment from Aleksandar Vuković:Thank you for letting us know, Christian.Our development team solved the issue, and it will be included in the update that's planned to go out tomorrow during the day. Lowe Marketing Manager mailClosed   Amelia   Updated July 13, 2022 at 8:12pm   2 Most recent comment from Miloš Jovanović:As for the employees' emails, if you use Google or Outlook for emails there is a workaround. Hi, Lowe Thanks for reaching out to usWe have a feature to send all notifications to additional add ... Kathleen A Istudor display hide/unhide checkmarkClosed   wpDataTables   Updated July 13, 2022 at 8:12pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Kathleen! Glad I could help!Please feel free to reach out to us if you have any further questions. Clare PAYMENT SCREEN NOT LOADINGClosed   Amelia   Updated July 13, 2022 at 7:50pm   14 Most recent comment from Aleksandar Vuković:I understand where you're coming from, Clare and even though the issue you're facing is not caused by Amelia, but by the functionalities of the Safari browser, our management agreed to issu ... Dimitris Vayenas Limiting bootstrap/javascript includes to a specific pageClosed   wpDataTables   Updated July 22, 2022 at 2:14pm   4 Most recent comment from Miloš Jovanović:Hi, DimitrisThank you for the patience, this took a while to check.The devs advised me, but we're unsure if we understood correctly.If you mean to limit the inclusion of the necessary libraries ... Niall McKee Changing Appointment timesClosed   Amelia   Updated July 13, 2022 at 5:08pm   4 Most recent comment from Miloš Jovanović:Hi, Niall I am not able to replicate the issue regarding being unable to book.I made a Test coupon for this Service  "35 Min Relaxing Swedish Massage" and just made a booking.I am sending you a v ... Patrick Arehart Locations, Address not stickingClosed   Amelia   Updated July 13, 2022 at 4:15pm   3 Most recent comment from Uroš Jovanović:Hello Patrick,Thank you for reaching out to us.There are the following error in the console:You are using this API without a key.  See https://developers.google.com/maps/documentation/javascript/er ... Eelco Kingma After colum update it keeps loadingClosed   wpDataTables   Updated July 13, 2022 at 4:02pm   12 Most recent comment from Miloš Jovanović:Hey, Eelco You're welcome. I am delighted to hear that this has been resolved.  Anything else that we could assist with, please don't hesitate to reach out to us.-May I ask you for a smal ... Laura S. Notifications are no longer sentClosed   Amelia   Updated July 13, 2022 at 3:26pm   10 Most recent comment from Uroš Jovanović:Hello Laura,Thank you very much for that and also thank you for the feedback. You will be able to choose between the two designs and use the one that you prefer. As the 2.0 booking form is still in t ... Tim Browning AmeliaClosed Pre-purchase questions for Amelia   Updated July 13, 2022 at 2:48pm   2 Most recent comment from Uroš Jovanović:Hello Tim,Thank you for reaching out to us.If you are referring to events, you can update the capacity of each date individually or choose to update it for all of the recurring events.Please let me k ... Amos Vizer How do I hide the seats booked\available fieldClosed   Amelia   Updated July 13, 2022 at 2:05pm   4 Most recent comment from Miloš Jovanović:Hi, Amos I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great day ...