We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Christen Customize employee panelClosed   Amelia   Updated July 25, 2022 at 10:07am   2 Most recent comment from Aleksandar Vuković:Hello Christen.Thank you for reaching out to us.Panels are not yet included in the Customize section of Amelia. They will be in the future, but at the moment, we don't have an ETA. The panels use ... Abigail Bemus Customer SMS not workingClosed   Amelia   Updated July 25, 2022 at 9:31am   2 Most recent comment from Uroš Jovanović:Hello Abigail,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as ... Hank HTML Email Notification issuesClosed   Amelia   Updated July 25, 2022 at 9:16am   2 Most recent comment from Uroš Jovanović:Hello Hank,Thank you for reaching out to us.What HTML tags have you added to the email template?Looking forward to your reply. Florence Lake Multiple Day Rentals?Closed Pre-purchase questions for Amelia   Updated July 25, 2022 at 9:14am   2 Most recent comment from Uroš Jovanović:Hello Florence,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... PERIKLIS ANAGNOSTOPOULOS Backend appointmentsClosed   Amelia   Updated July 25, 2022 at 9:13am   2 Most recent comment from Uroš Jovanović:Hello Periklis,Thank you for reaching out to us.Most likely in your backend option "Allow admin to book appointment at any time" is enabled (Amelia - Settings - Role Settings - Admin), since you hav ... Brandon Suggestion on Search Booking View DisplayClosed   Amelia   Updated July 25, 2022 at 9:06am   2 Most recent comment from Marko Davidović:Hello Brandon, Thank you for reaching out to us.We thank you for your suggestion and I'll kindly ask you to add it as a feature suggestion on this page.  Features are pushed up on our "to-do" ... Chantell Lary Location Not Populating When Making AppointmentClosed   Amelia   Updated July 25, 2022 at 9:05am   2 Most recent comment from Marko Davidović:Hello Chantell, Thank you for reaching out to us. Yes, you can have one employee in multiple locations but not at the same time. Amelia's logic is that one employee can't be in two or more p ... Arash Customer panelClosed   Amelia   Updated July 25, 2022 at 9:01am   2 Most recent comment from Marko Davidović:Hello Arash, Thank you for reaching out to us.Please send us a booking page where we can test this and a coupon for a service if service needs to be paid upfront.Also please check if this notification ... Michael UpgradeClosed   Amelia   Updated July 25, 2022 at 7:53am   2 Most recent comment from Marko Davidović:Hello Michael, Thank you for reaching out to us.You can upgrade at any time and you can read more about how you can do that in this articleUpgrading LicensesBut even with the basic license, you can sy ... Keith Mason Questions regarding 'Packages of Services'Closed   Amelia   Updated July 25, 2022 at 7:49am   2 Most recent comment from Marko Davidović:Hello Keith, Thank you for reaching out to us.Currently, we are working on redesigning Amelia completely and implementing some new futures and we are focused on that, and for events in packages we do ... Rosenyl PREGUNTAS SOBRE AMELIAClosed   Amelia   Updated July 25, 2022 at 6:54am   4 Most recent comment from Marko Davidović:Hello Rosenyl,When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions which are related to different subjects will be in separ ... Greg Lowe Extra option in selectboxClosed   wpDataTables   Updated July 29, 2022 at 5:17pm   4 Most recent comment from Miloš Jovanović:Hi, GregThank you for your patience.Sorry for the delayed response, in the meantime, we did a lot of testing. I can confirm that our developers have flagged this now, officially as a bug. Thank you v ... Greg Lowe Horizontal Scrolling not workingClosed   wpDataTables   Updated July 27, 2022 at 4:00pm   7 Most recent comment from Miloš Jovanović:Hi, Greg Sorry, i somehow sent you a message in the middle of typing it, pressed a wrong key, so i am editing the ticket reply. We're just following up on this conflict. Our developers wish to ... David insert new record into different table after editClosed Pre-purchase questions for wpDataTables   Updated July 23, 2022 at 2:57pm   4 Most recent comment from Miloš Jovanović:Hi, David Thank you for confirming.We will focus on the other ticket for now, and we can temporarily close this one - since you provided a bit more detail about your configuration there.Thanks. Kahlil Nagi CSS & table not formatting for usersClosed   wpDataTables   Updated July 23, 2022 at 2:54pm   5 Most recent comment from Miloš Jovanović:Hi, Kahlil Sorry for the delay-I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new t ...