As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Kamal Kishor Email & Phone no field mandatoryClosed   Amelia   Updated August 1, 2022 at 1:56pm   2 Most recent comment from Marko Davidović:Hello Kamal, Thank you for reaching out to us.You need to set them to be mandatory in Amelia/customize sections as wellAfter that, all should be fine. Please try the and let us know how it goes.Lookin ... Veljko Cosic Group AppointmentsClosed   Amelia   Updated August 1, 2022 at 1:07pm   2 Most recent comment from Marko Davidović:Hello Veljko,  Thank you for purchasing Amelia, and for reaching out to us.  If you do not want to offer group classes you need to disable the option "Allow booking below minimum capacity" in Ameli ... Luis Valdés Display a specific Package with step by step booking 2.0Closed   Amelia   Updated August 1, 2022 at 12:45pm   2 Most recent comment from Marko Davidović:Hello Luis, Thank you for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it ... Daniel Setting 2 locations for 1 staff memberClosed   Amelia   Updated August 1, 2022 at 12:28pm   2 Most recent comment from Marko Davidović:Hello Daniel, Thank you for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that i ... Drakking I hesitate to buy your productClosed Pre-purchase questions for Amelia   Updated August 1, 2022 at 12:03pm   4 Most recent comment from Marko Davidović:Hello Drakking,We are glad to hear that and Philip informed us on the second ticket that now everything is fine with the Lite version as well. We try to respond as best and as quickly as possible. Som ... Denisot Marie-Laure languageClosed Pre-purchase questions for Amelia   Updated August 1, 2022 at 11:40am   2 Most recent comment from Uroš Jovanović:Hello Denisot,Thank you for expressing interest in the Amelia plugin.Please note that we do not have translators in our company, so all translated languages Amelia has have been translated by our cus ... Keisha Rivera Axis IncrementsClosed   wpDataTables   Updated August 1, 2022 at 11:36am   2 Most recent comment from Miloš Jovanović:Hi, Sue Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Filip Alexandr Phan amelia calendar slots stuck on loadingClosed Pre-purchase questions for Amelia   Updated August 1, 2022 at 11:09am   6 Most recent comment from Marko Davidović:Hello Filip,I checked with my colleagues but they didn't get the chance to look at it yet, so maybe it was just a caching issue. In any case, we are happy to hear that everything is back in order ... ONE AND O Wordpress Database ConditionClosed   wpDataTables   Updated August 1, 2022 at 10:34am   2 Most recent comment from Miloš Jovanović:Hi, EmilSorry for the delay caused on the other ticket https://tmsplugins.ticksy.com/ticket/3092356We have responded on it in the meantime, and we will proceed the query on it.For future reference, p ... Luis Valdés Please help me with the shortcake for packagesClosed   Amelia   Updated August 1, 2022 at 10:32am   4 Most recent comment from Uroš Jovanović:Hello Luis,That is currently not possible as step-by-step booking forms are not able to display the specific package. But, our developers are working on implementing a 2.0 catalog booking form where ... Victor Salmon Lifetime Membership UpgradeClosed Pre-purchase questions for Amelia   Updated August 1, 2022 at 9:57am   2 Most recent comment from Uroš Jovanović:Hello Victor,Thank you for reaching out to us.Directly upgrading Lifetime licenses purchased is currently not possible, but you can, of course, acquire a new license and receive a refund for the prev ... James A. White Querying REST API with parameterClosed   wpDataTables   Updated August 1, 2022 at 9:37am   5 Most recent comment from Uroš Jovanović:Hello James,Thank you for the suggestion. Really hope that this will be implemented soon.Please let us know if you have any other questions. Mateusz transfer of amelia from the old side to the new oneClosed Pre-purchase questions for Amelia   Updated August 1, 2022 at 8:32am   2 Most recent comment from Marko Davidović:Hello Mateusz, Thank you for purchasing our product, and for reaching out to us. Other than cloning your website, there's a way to migrate only Amelia's database tables. There are around 47 ... Beata Kohlbek integration of Microsoft TEAMSClosed   Amelia   Updated August 1, 2022 at 8:29am   2 Most recent comment from Marko Davidović:Hello Beata, Thank you for reaching out to us.Unfortunately, still currently, this feature is not built-in in Amelia. I'll kindly ask you to add it as a feature suggestion on this page.  Featu ... mostodimalto How can i keep using catalog view and have the new StepByStep form enabled?Closed   Amelia   Updated August 1, 2022 at 7:57am   3 Most recent comment from Marko Davidović:Hello Matteo and Sam, Thank you for reaching out to us.Amelia doesn't work like that, we'll try to explain in a little more detail. Each form works in a certain way, and you explained to us ...