As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Marly Noughient Missing time slots in back end but not in the front endClosed   Amelia   Updated August 3, 2022 at 1:45pm   6 Most recent comment from Uroš Jovanović:Hello Marly,Glad to hear that we were able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the ... Jason King Filter & Search not able to filter & searchClosed   wpDataTables   Updated August 3, 2022 at 11:26am   6 Most recent comment from Uroš Jovanović:Hello Jason,Thank you for providing us with the admin credentials.Our logic is based on a PHP SQL parser which has full support for the SQL dialect for the following statement types SELECT, INSERT, UP ... Antoine version proClosed Pre-purchase questions for Amelia   Updated August 3, 2022 at 11:10am   2 Most recent comment from Marko Davidović:Hello Antoine, Thank you for your interest in our product.At the moment we have Spanish, German, Dutch, Russian, Romanian, French, Finnish, Italian, Swedish, Brazilian Portuguese, Portuguese, Greek, A ... Jacopo Chiapello Customer registration Wp AmeliaClosed   Amelia   Updated August 3, 2022 at 10:27am   2 Most recent comment from Marko Davidović:Hello Jacopo, Thank you for reaching out to us.You can collect additional data with the help of our custom fileds. But Amelia is a booking plugin, not a membership plugin, and the customer cannot fill ... rajika google meetClosed   Amelia   Updated August 3, 2022 at 8:45am   5 Most recent comment from Marko Davidović:Hello Rajika,Unfortunately, you cannot achieve exactly everything you want. Each employee must have his own email. But there is a workaround where all employees can use one email. We are not sure that ... robert cant add lics code to wordpressClosed   Amelia   Updated August 3, 2022 at 7:19am   3 Most recent comment from Marko Davidović:Hello Robert, Thank you for purchasing our product, and for reaching out to us. The most likely reason you can't insert your purchase code is that you probably still have Amelia's Lite versi ... Nancy Conrad CRM integration with ActiveCampaingClosed Pre-purchase questions for Amelia   Updated August 3, 2022 at 6:58am   2 Most recent comment from Marko Davidović:Hello Nancy, Thank you for your interest in our product.Amelia can be used with Elementor and wi have integration with Stripe bit unfortunate we do not have integrations with ActiveCampaign.I'll ... Raborn Media Chart data doesn't match table dataClosed   wpDataTables   Updated August 2, 2022 at 7:23pm   2 Most recent comment from Miloš Jovanović:Hi, Raborn Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Sergio Filtering optionsClosed   Powerful Filters for wpDataTables   Updated August 2, 2022 at 1:49pm   2 Most recent comment from Uroš Jovanović:Hello Sergio,Thank you for reaching out to us.Can you please elaborate on what you are referring to in your query?Looking forward to your reply. Monirah abdulaziz LoginClosed Pre-purchase questions for Amelia   Updated August 2, 2022 at 1:43pm   6 Most recent comment from Uroš Jovanović:Hello Monirah, Unfortunately, we can't because it's not our product and we don't know how they work exactly, just like they wouldn't know how to set up Amelia.  For those settings ... Michelle Z Matta Responsive for mobile phonesClosed   Amelia   Updated August 2, 2022 at 1:32pm   6 Most recent comment from Miloš Jovanović:Hi, Michelle I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a gre ... Romain Campenon Delete some details about serviceClosed   Amelia   Updated August 2, 2022 at 1:14pm   2 Most recent comment from Marko Davidović:Hello Romain, Thank you for reaching out to us.You can cannot disable all data from the booking form, but everything that you can disable can be done in Amelia/customize/catalog There you can find an ... Oliver Bode New Customer createClosed   Amelia   Updated August 2, 2022 at 12:37pm   2 Most recent comment from Marko Davidović:Hello Sebastian, Thank you for reaching out to us.An account cannot be created and the customer cannot access the panel until he has booked the first appointment. Only after booking the first appointm ... Oliver Bode QR CodeClosed   Amelia   Updated August 2, 2022 at 12:05pm   2 Most recent comment from Uroš Jovanović:Hello Oliver,Thank you for reaching out to us.We have a plan to add this feature in one of the future updates, but there is no ETA at the moment. Please reach out to us if you have any other question ... Gil Mail notifications stopped working - status 500Closed   Amelia   Updated August 2, 2022 at 1:55pm   9 Most recent comment from Uroš Jovanović:Hello Gil,We have passed this question to our developers to check if they have any workaround for this and will provide you with an update as soon as we have one.Thank you for your patience.