As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Robin Critical Error in WooCommerce shopping basketClosed   Amelia   Updated August 5, 2022 at 6:16am   2 Most recent comment from Marko Davidović:Hello Robin,  Thank you for contacting us. We are sending you the latest version of Amelia in the attachment and a short instruction on how to update Amelia to the latest version. Go to Amelia Settin ... Frédéric Prud\'homme Email confirmation received but not in the calendarClosed   Amelia   Updated August 4, 2022 at 7:40pm   5 Most recent comment from Miloš Jovanović:Hi, Frédéric Thank you for the update.Yes, i agree with you.  It is possible that something regarding that capacity was the issue;but i am very happy to see that you don't have any further i ... Pavel Table FunctionClosed Pre-purchase questions for wpDataTables   Updated August 9, 2022 at 9:59am   4 Most recent comment from Miloš Jovanović:Hi, PavelI got confirmation on this.You would not be able to populate a table throught Powerful filters.The table can be populated only through "add new entry" edit modal;  or through Excel-like tabl ... Sandra M Cloud Help with showing different events on different calendarsClosed   Amelia   Updated August 4, 2022 at 1:04pm   2 Most recent comment from Marko Davidović:Hello Sandra, Thank you for reaching out to us.You can try to achieve this with our tag shortcodes[ameliaevents tag='name'] if you want to show just the events that belong to the same tag d ... Tonya McClelland Mark Complete In Line?Closed Pre-purchase questions for wpDataTables   Updated August 4, 2022 at 12:40pm   2 Most recent comment from Uroš Jovanović:Hello Tonya,Thank you for reaching out to us.Currently, we don't have a built-in solution to create a "to-do" checklist / "mark as complete" without having to edit the table. Please feel free t ... Tania Hiatt Amelia customer and employee portalClosed   Amelia   Updated August 4, 2022 at 12:28pm   4 Most recent comment from Marko Davidović:Hello Tania,We're not sure that you can't prevent them from seeing the email address anyway, but if you can, that's great.We wish you all the best. Jarno Kylander Auto advance to booking confirmed pageClosed   Amelia   Updated August 4, 2022 at 11:43am   6 Most recent comment from Marko Davidović:Hi, Jarno It is very possible that it makes a difference as soon as they wrote it. Give it a try and let us know how it goes. Jay URGENT SOLUTION NEEDED Durations and No Custom Notification for PackagesClosed   Amelia   Updated August 4, 2022 at 9:43am   4 Most recent comment from Uroš Jovanović:Hello Jay,We have responded to the other ticket, please let us know if you have any other questions. Tobias Nørbygaard customizing pluginClosed   Amelia   Updated August 5, 2022 at 2:04pm   5 Most recent comment from Uroš Jovanović:Hello Tobias,Here is an update.Unfortunately, it is currently not possible as you would need to change source files in Amelia for changes to be applied to the plugin.Please let us know if you have any ... Claire Payment QuestionClosed Pre-purchase questions for Amelia   Updated August 4, 2022 at 8:30am   2 Most recent comment from Uroš Jovanović:Hello Claire,Thank you for reaching out to us.Amelia does not have native payment integration for cryptocurrencies, but since we have integration with WooCommerce, there is a gateway for WooCommerce ... George Hammond Use caseClosed Pre-purchase questions for Amelia   Updated August 4, 2022 at 8:21am   2 Most recent comment from Marko Davidović:Hello George, Thank you for your interest in our product.1. No, unfortunately, Amelia works differently. You set the schedule for the employee and your candidates can choose the day and thus the time ... Robin Tindall Amelia SMTP and AmazonClosed   Amelia   Updated August 4, 2022 at 7:40am   2 Most recent comment from Marko Davidović:Hello Robin, Thank you for reaching out to us. Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that i ... Todd Smitala unable to enter column settings to editClosed   wpDataTables   Updated August 3, 2022 at 7:29pm   9 Most recent comment from Miloš Jovanović:Hi, Todd I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.May I ask you fo ... Deborah Vassar Amelia crashes Wordpress site when used with WooCommerceClosed   Amelia   Updated August 3, 2022 at 3:19pm   25 Most recent comment from Miloš Jovanović:Hi, Robin We can confirm that the issue for WooCommerce checkout/cart happens  if you placed anything in the metaData details;in Amelia settings/Payment settings/Set MetaData and Description .The d ... Emren Thompson Custom Column WidthsClosed   wpDataTables   Updated August 3, 2022 at 3:10pm   4 Most recent comment from Miloš Jovanović:Hi, Emren  I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.May I ask you ...