We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Ruud Pictogram paymentClosed   Amelia   Updated July 27, 2022 at 11:15am   4 Most recent comment from Marko Davidović:Hello Ruud,All the customizations you want to do outside of the standard options that are built into Amelia do not fall under our support system. So this one you have to do it yourself I'm afraid ... Brandon Lee RefundClosed   wpDataTables   Updated July 27, 2022 at 10:27am   2 Most recent comment from Uroš Jovanović:Hello Brandon,Really sorry to hear that you are moving away from the wpDataTables plugin.Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right- ... Miriam remove reference from placeholder.comClosed   Amelia   Updated July 27, 2022 at 10:08am   2 Most recent comment from Marko Davidović:Hello Miriam, I'm afraid that we didn't quite get what you want to achieve exactly? In general, Amelia is GDPR compliant, you can add a consent checkbox to the booking forms and all the dat ... Virginia Class Full Option?Closed   Amelia   Updated July 27, 2022 at 9:51am   2 Most recent comment from Marko Davidović:Hello Virginia, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. this is how Amelia is designed. When the class is full, time slots disappears.I' ... Oliver Bode Export Customers from EventClosed   Amelia   Updated July 27, 2022 at 9:34am   2 Most recent comment from Marko Davidović:Hello Oliver, Thank you for reaching out to us.You can not export only events, unfortunately. You can go to Amelia/finance section and there you will have the option for export in the upper right corn ... Wulf-Peter Paezold Spooky Situation after update?Closed   Amelia   Updated July 27, 2022 at 8:15am   4 Most recent comment from Marko Davidović:Hello Wulf-Peter,You are most welcome, we are here to help in any way that we can. We are glad to hear that everything is working again, sometimes is just a caching issue. Hopefully, this will not ha ... Martinez Person typesClosed   Amelia   Updated July 27, 2022 at 7:48am   2 Most recent comment from Aleksandar Vuković:Hello Martinez.Something like this is currently only possible with Events by configuring custom prices: https://wpamelia.com/events-pricing/We'll work on it for appointments in the future, but t ... Gil Mail notifications to faulty mailadresClosed   Amelia   Updated July 27, 2022 at 7:13am   5 Most recent comment from Gil:Any update on this? This happened again a few days ago and all mails went crazy.I changed the faulty e-mail address but right now it is not sending out for new bookings at all.We still have two cron ... Oliver Bode Gutschein 10 mal nutzenClosed   Amelia   Updated July 27, 2022 at 7:02am   2 Most recent comment from Marko Davidović:Hello Oliver, Thank you for reaching out to us.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can b ... Paul Foraker convert emails to buttonsClosed   wpDataTables   Updated July 26, 2022 at 7:52pm   2 Most recent comment from Miloš Jovanović:Hi, Paul Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... GK Inline editing doesn't work with responsive feature turned onClosed   wpDataTables   Updated July 27, 2022 at 11:22am   12 Most recent comment from Miloš Jovanović:Hi, GKI've been advised by our developers.1.Regarding the behaviour for editing the row in modal, or popover:We have flagged this behaviour as a bug.  The developers have identified the issue, a ... Shannon Albert conflict with WP media galleryClosed   wpDataTables   Updated July 26, 2022 at 6:44pm   6 Most recent comment from Miloš Jovanović:Hey, Shannon My apologies for such waiting time, sorry about that.-In the latest ChangeLog, i can see devs made this patch note :BugFix: Fixed issue with Gutenberg and editable tables for media upl ... Dev Adhikari Custom Field : AttachmentClosed   Amelia   Updated July 26, 2022 at 3:54pm   11 Most recent comment from Miloš Jovanović:Hi, Dev No problem. I will keep following the development for a fix, hoping that the devs make it in time when they launch another update.Fingers crossed.Thank you. Ovidio Empty customer_full_name on cancellation emailClosed   Amelia   Updated July 26, 2022 at 1:35pm   10 Most recent comment from Miloš Jovanović:Hi, Ovidio I have confirmation from our QA testing Team, they are able to replicate all of these issues.Thank you very much for helping us to display the "issue behaviour" with the videos, and detai ... Frédéric Prud\'homme My employee wants to book an appointment as a clientClosed   Amelia   Updated July 26, 2022 at 12:47pm   4 Most recent comment from Uroš Jovanović:Hello Frédéric,Glad to hear that.Please reach out to us if you have any other questions.