As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Marcos Reserve for daysClosed   Amelia   Updated August 8, 2022 at 10:24am   2 Most recent comment from Marko Davidović:Hello Marcos, Thank you for reaching out to us, but unfortunately, the plugin cannot be used for multi-day bookings. It's currently limited to appointments and services with fixed durations that ... Cristina Matita GDPRClosed   Amelia   Updated August 8, 2022 at 9:29am   4 Most recent comment from Marko Davidović:Hello Cristina,We do not store this data and we do not have access to it and everything is stored with you on your servers that is very important to mention and when you add the terms of use or consen ... Irene Admin booking for customerClosed   Amelia   Updated August 8, 2022 at 9:16am   2 Most recent comment from Marko Davidović:Hello Irene, Thank you for reaching out to us.Unfortunately, it is not possible to override even with that option. When buffer time is enabled or Use service duration for booking a time slot, even the ... Peggi Tehan Do I need the Pro version to add custom fields to my event sign-up form?Closed Pre-purchase questions for Amelia   Updated August 8, 2022 at 9:03am   5 Most recent comment from Aleksandar Vuković:Hello PeggiYou need the "Services" and the "Events" dropdowns in order to choose which services and events will have the custom field you created. That's not the custom field you see, but the se ... tammy unable to see description of service when bookingClosed   Amelia   Updated August 8, 2022 at 8:07am   2 Most recent comment from Marko Davidović:Hello Tammy, Thank you for reaching out to us.For now, the service description can only be displayed if you use our catalog shortcode. If you are using the step-by-step booking form, in that case, th ... Kim Pham Nguyen Reduce amount of labels on X-axisClosed   wpDataTables   Updated August 8, 2022 at 7:34am   4 Most recent comment from Aleksandar Vuković:Hello Kim Pham.wpDataTables will pull in all data plotted on the chart, and there are no settings that would change that.In order to reduce the number of points plotted on the X axis, you will need to ... Mark Maxwell Country code listingClosed   Amelia   Updated August 8, 2022 at 7:09am   2 Most recent comment from Marko Davidović:Hello Mark, Thank you for reaching out to us.We will forward your proposal to the appropriate sector and you can also add it as a suggestion on this page.  Features are pushed up on our "to-do" lis ... galin custom CSS does not work in front of the siteClosed   Master-Detail Tables for wpDataTables   Updated August 8, 2022 at 6:51am   14 Most recent comment from Aleksandar Vuković:Hey Galin, thanks for testing this.I haven't heard about similar issues in the past, but, to be honest, there aren't a lot of users that reached out to us about images in a lightbox - our c ... John Moen Amelia on multi language multisiteClosed Pre-purchase questions for Amelia   Updated August 8, 2022 at 6:46am   2 Most recent comment from Marko Davidović:Hello John, Thank you for reaching out to us.We don't have integration with global tables and we can't guarantee that it will work together, we don't have any experience with it. What w ... Hank Product Details in WooCommerceClosed   Amelia   Updated August 8, 2022 at 6:21am   2 Most recent comment from Marko Davidović:Hello Hank, Thank you for reaching out to us.This is the default description of WooCommerce's cart. Here's how this can be overridden. Go to Amelia Settings/Payments, and scroll down and ope ... jainam UsecaseClosed Pre-purchase questions for wpDataTables   Updated August 5, 2022 at 2:33pm   5 Most recent comment from Miloš Jovanović:Hi, jainam  And i forgot to add, just wanted to point out that we have a Demo Sandbox site, where you can try out the plugin functionalities, on this link and there is a 15-day money-back guarante ... yilidiz sethi I bought Pro subscription for 188.10Closed Pre-purchase questions for wpDataTables   Updated August 5, 2022 at 11:12am   2 Most recent comment from Miloš Jovanović:Hi, yilidiz  I am sorry that you are having a difficult experience with our plugin. I can assure you it is absolutely possible to connect same Calendar to multiple sites. If you wish us to help tro ... Yash Kanthale Location IssueClosed   Amelia   Updated August 5, 2022 at 9:30am   30 Most recent comment from Aleksandar Vuković:Hello Yash.I don't have that information. Our developers are implementing forms one by one. The next one scheduled is the Catalog form, and I suppose the Event List form is next on the list.It s ... yilidiz sethi I have just purchased an annual paymentClosed Pre-purchase questions for wpDataTables   Updated August 5, 2022 at 9:11am   2 Most recent comment from Marko Davidović:Hello Yilidiz, Thank you for reaching out to us.You can find your purchase code on your profile in our store. You need to enter the email you used when purchasing and the password. If you don't h ... Lissi Sigillo Mandatory Booking FieldsClosed   Amelia   Updated August 5, 2022 at 8:19am   6 Most recent comment from Marko Davidović:Hello Lissi,No worries that is why we are here to help in any way we can.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave ...