We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Drakking I hesitate to buy your productClosed Pre-purchase questions for Amelia   Updated August 1, 2022 at 12:03pm   4 Most recent comment from Marko Davidović:Hello Drakking,We are glad to hear that and Philip informed us on the second ticket that now everything is fine with the Lite version as well. We try to respond as best and as quickly as possible. Som ... Denisot Marie-Laure languageClosed Pre-purchase questions for Amelia   Updated August 1, 2022 at 11:40am   2 Most recent comment from Uroš Jovanović:Hello Denisot,Thank you for expressing interest in the Amelia plugin.Please note that we do not have translators in our company, so all translated languages Amelia has have been translated by our cus ... Keisha Rivera Axis IncrementsClosed   wpDataTables   Updated August 1, 2022 at 11:36am   2 Most recent comment from Miloš Jovanović:Hi, Sue Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Filip Alexandr Phan amelia calendar slots stuck on loadingClosed Pre-purchase questions for Amelia   Updated August 1, 2022 at 11:09am   6 Most recent comment from Marko Davidović:Hello Filip,I checked with my colleagues but they didn't get the chance to look at it yet, so maybe it was just a caching issue. In any case, we are happy to hear that everything is back in order ... ONE AND O Wordpress Database ConditionClosed   wpDataTables   Updated August 1, 2022 at 10:34am   2 Most recent comment from Miloš Jovanović:Hi, EmilSorry for the delay caused on the other ticket https://tmsplugins.ticksy.com/ticket/3092356We have responded on it in the meantime, and we will proceed the query on it.For future reference, p ... Luis Valdés Please help me with the shortcake for packagesClosed   Amelia   Updated August 1, 2022 at 10:32am   4 Most recent comment from Uroš Jovanović:Hello Luis,That is currently not possible as step-by-step booking forms are not able to display the specific package. But, our developers are working on implementing a 2.0 catalog booking form where ... Victor Salmon Lifetime Membership UpgradeClosed Pre-purchase questions for Amelia   Updated August 1, 2022 at 9:57am   2 Most recent comment from Uroš Jovanović:Hello Victor,Thank you for reaching out to us.Directly upgrading Lifetime licenses purchased is currently not possible, but you can, of course, acquire a new license and receive a refund for the prev ... James A. White Querying REST API with parameterClosed   wpDataTables   Updated August 1, 2022 at 9:37am   5 Most recent comment from Uroš Jovanović:Hello James,Thank you for the suggestion. Really hope that this will be implemented soon.Please let us know if you have any other questions. Mateusz transfer of amelia from the old side to the new oneClosed Pre-purchase questions for Amelia   Updated August 1, 2022 at 8:32am   2 Most recent comment from Marko Davidović:Hello Mateusz, Thank you for purchasing our product, and for reaching out to us. Other than cloning your website, there's a way to migrate only Amelia's database tables. There are around 47 ... Beata Kohlbek integration of Microsoft TEAMSClosed   Amelia   Updated August 1, 2022 at 8:29am   2 Most recent comment from Marko Davidović:Hello Beata, Thank you for reaching out to us.Unfortunately, still currently, this feature is not built-in in Amelia. I'll kindly ask you to add it as a feature suggestion on this page.  Featu ... mostodimalto How can i keep using catalog view and have the new StepByStep form enabled?Closed   Amelia   Updated August 1, 2022 at 7:57am   3 Most recent comment from Marko Davidović:Hello Matteo and Sam, Thank you for reaching out to us.Amelia doesn't work like that, we'll try to explain in a little more detail. Each form works in a certain way, and you explained to us ... Zakaria Search & Filter StaffClosed Pre-purchase questions for Amelia   Updated August 1, 2022 at 7:43am   2 Most recent comment from Marko Davidović:Hello Zakaria, Thank you for reaching out to us.Yes, when you have several employees working on one service, your customers can choose with which employee they want to book an appointment with. It loo ... Josh DeAugustine Recurring payments in pro versionClosed Pre-purchase questions for Amelia   Updated August 1, 2022 at 6:57am   2 Most recent comment from Marko Davidović:Hello Josh, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. There is no option in Amelia for automatic billing for recurring appointments or any othe ... kamran khan gym classes - amelia setupClosed   Amelia   Updated August 1, 2022 at 6:44am   2 Most recent comment from Marko Davidović:Hello Khan, Thank you for reaching out to us.The working hours of the service depend on the working hours of the employee. If you want, for example, that the service can be booked on Fridays from 15 t ... cave Zoom integration licensesClosed   Amelia   Updated August 1, 2022 at 12:49pm   3 Most recent comment from Miloš Jovanović:Hi, cave I am just following up on this - The senior Team has advised me that all the information i gave you is correct, and there is no additional advice.Please let me know if you have any question ...