We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ludovic Bablon Service settingsClosed   Amelia   Updated July 28, 2022 at 8:35pm   10 Most recent comment from Miloš Jovanović:Hi, Alexa I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great d ... Basil Babaa Google MapsClosed   Amelia   Updated August 1, 2022 at 12:48pm   6 Most recent comment from Miloš Jovanović:Hi, Basil Sorry for all the waiting time, i got advised by the senior Team. Something is blocking the access from the server/  or in other words, some kind of security is throwing the "Forbidden" err ... Becca Editable Column Not Showing in Add/Edit ScreensClosed   wpDataTables   Updated July 28, 2022 at 7:56pm   2 Most recent comment from Miloš Jovanović:Hi, Becca  Sorry for the delay - I am very happy to see that you eventually found the root of the issue, and you have resolved it. Thank you for letting us know. Anything else that we could assist w ... Roshan Sujeebun cannot add appointment for new customerClosed   Amelia   Updated July 28, 2022 at 6:45pm   4 Most recent comment from Miloš Jovanović:Hi , Roshan  We are delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. And if y ... Eleanor Hayes email smpt for G suiteClosed   Amelia   Updated July 28, 2022 at 3:03pm   4 Most recent comment from Miloš Jovanović:Hi, Eleanor  Sorry for the delayed answer. I was only asking for your credentials, in order to test if the issue on this site might be due to Email credentials issue, or PhPMailer error, or anythin ... Sandy Google analytics integrationClosed   Amelia   Updated August 1, 2022 at 1:34pm   9 Most recent comment from Miloš Jovanović:Hi, GarretMy apology, the senior colleagues explained this further, in regards to what you described as the goal , to be more specific.I didn't see that at first, now i pass the details, here i ... Ben wpDataTables integration with WooCommerceClosed   wpDataTables   Updated July 28, 2022 at 1:00pm   8 Most recent comment from Aleksandar Vuković:You're welcome. Keep an eye on our changelog as we publish all updates there. Nicholas Bozzo Calendar select day on manual appointment not workingClosed   Amelia   Updated July 28, 2022 at 12:52pm   15 Most recent comment from Miloš Jovanović:Hi, Nicholas Thank you for reporting more details - we did not spot this right away.Our developers have found a bug on your site - again, this one is also very strange and we never saw this before,� ... Martina Rick Calendar display issue in backend and possible connection to Apple iCalClosed   Amelia   Updated July 28, 2022 at 11:38am   4 Most recent comment from Marko Davidović:Hello Martina,Yes, we would like to ask you to also leave that as a feature suggestion if you don't mind. I will forward your proposal to the appropriate sector. But it's best to leave a fe ... Above All Media Manual BookingClosed   Amelia   Updated July 28, 2022 at 10:57am   3 Most recent comment from Marko Davidović:Hello "Above All Media" and Devan, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. I'll kindly ask you to add it as a feature suggestion on this ... Roshan Sujeebun how to change the Event Title and Description is displayed in the Google CalendarClosed   Amelia   Updated July 28, 2022 at 10:47am   4 Most recent comment from Miloš Jovanović:Hi, Roshan I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. My apologies ... anani Lawson Amelia auto update not workingClosed   Amelia   Updated July 28, 2022 at 10:39am   2 Most recent comment from Marko Davidović:Hello Anani, Thank you for reaching out to us.Thank you for the compliments, we will continue to improve Amelia. Auto updates are possible in Amelia, it all depends on your site settings. You also nee ... Callum Edwards Displaing file upload in tableClosed   wpDataTables   Updated August 4, 2022 at 6:30pm   6 Most recent comment from Miloš Jovanović:Hi, CallumThank you for your patience, we 've been advised by our devs.Inputting content through the form is done by Gravity - our plugin is only loading what is saved/stored by the Gravity Form. ... Philipp Hofstetter scroll issueClosed   Amelia   Updated July 28, 2022 at 3:18pm   5 Most recent comment from Miloš Jovanović:Hi, PhilippI can confirm that our developers have flagged this now, officially as a bug. Thank you very much for pointing it out for us. The developers will do their best to make a fix as soon as po ... Michael Montefusco Apex ChartsClosed   wpDataTables   Updated July 28, 2022 at 10:04am   2 Most recent comment from Miloš Jovanović:HI, Michael Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ...