As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Denis Payment Update and Name UpdateClosed   Amelia   Updated August 9, 2022 at 9:42am   2 Most recent comment from Marko Davidović:Hello Denis, Thank you for reaching out to us.That's up to Paddle, it's our reseller, we don't take your data, only your mail. You need to contact them/to write to them at https://paddl ... Mariano Arias Amelia DefectsClosed   Amelia   Updated August 9, 2022 at 8:31am   2 Most recent comment from Marko Davidović:Hello Mariano, Thank you for reaching out to us.I checked in the system and we see that all tickets have been answered. Now we have the 5.1 version which contains a lot of fixes and we are sending it ... Sander Payments and storeClosed Pre-purchase questions for Amelia   Updated August 9, 2022 at 7:58am   2 Most recent comment from Marko Davidović:Hello Sander, Thank you for your interest in our product.You can have classes online and in person with Amelia. Amelia itself doesn't handle the payments but we have integration with several paym ... Nicolas Briot appointment tracking does not work despite CRON settings in CpanelClosed   Amelia   Updated August 9, 2022 at 7:46am   3 Most recent comment from Marko Davidović:Hello , Thank you for reaching out to us. Cron is not Amelia's feature cron is a WordPress feature. You can use cron with Amelia, but setting cron is not part of Amelia's support because it ... Mark Ryder Date Filter not workingClosed   Gravity Forms integration for wpDataTables   Updated August 9, 2022 at 7:38am   2 Most recent comment from Aleksandar Vuković:Hello MarkSorry for the delay.We haven't been able to replicate this locally. Can you please access our Gravity Forms sandbox site and try replicating this issue there? Also, if you can, please ... Sander Amelia - three questionsClosed Pre-purchase questions for Amelia   Updated August 9, 2022 at 7:18am   4 Most recent comment from Marko Davidović:Hello Sander,Yes, we have an option called packages of services. You can create a package of ten appointments and determine the duration of the package, and in that way your customers could book 10 a ... David Subers NotificationsClosed   Amelia   Updated August 10, 2022 at 9:51am   5 Most recent comment from Miloš Jovanović:Hi, David  We confirmed all the details with our QA testers. Basically, the logic behind the %coupon_used% is currently set in that way, but we passed all the details to our management and the deve ... Catalin Savin cod QRClosed   Amelia   Updated August 8, 2022 at 7:56pm   4 Most recent comment from Miloš Jovanović:Hi, Catalin You're welcomePlease don't hesitate to open new tickets for any question you might have.Have a nice day Brandon Direct link on specific eventClosed   Amelia   Updated August 8, 2022 at 7:50pm   4 Most recent comment from Miloš Jovanović:Hi, BrandonIf you need to show only one specific event through a link;create a link to a page where this Event will be;then on this page, you can set one of these shortcodes :[ameliaevents event=1] i ... Wojtek Query UsersClosed   wpDataTables   Updated August 8, 2022 at 3:30pm   2 Most recent comment from Miloš Jovanović:Hi, Wojtek Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... charlier custom fields not appearingClosed   Amelia   Updated August 8, 2022 at 3:09pm   2 Most recent comment from Stanislav Snagovskiy:Hello Charlier, Thank you for reaching out to us. It probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issu ... Kenneth Høiland Bad install, nothing worksClosed   Amelia   Updated August 8, 2022 at 1:37pm   7 Most recent comment from Miloš Jovanović:Hi, Kenneth I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.May I ask you ... Bence Nagy Differ week A and week BClosed   Amelia   Updated August 8, 2022 at 12:55pm   2 Most recent comment from Marko Davidović:Hello Bence, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. In order to achieve this, you need to change the working days manually from week to week ... Marginean Denis Multiple appointment formsClosed   Amelia   Updated August 8, 2022 at 11:31am   2 Most recent comment from Marko Davidović:Hello Denis, Thank you for reaching out to us.Yes of course you can achieve it. We don't know exactly how you want it to look and which shortcode you are useing, but we are sending you a complete ... AndyLin Want to know picture's size proportionClosed   Amelia   Updated August 8, 2022 at 10:52am   2 Most recent comment from Aleksandar Vuković:Hello Andy Lin. There are no defined image sizes. You don't have to add images with a big resolution since they will not be used in full size and they would only take up space.The proportion is ...