We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

TAFF Cancel and Refund in AmeliaClosed   Amelia   Updated August 29, 2022 at 1:50pm   4 Most recent comment from Marko Davidović:Hello Taff, Thank you for reaching out to us.No, unfortunately, we do not have eta for that option, when and if it will be implemented. We hope that it will be implemented in the future I'll kin ... Alexis Omise compatibilityClosed Pre-purchase questions for Amelia   Updated August 29, 2022 at 1:44pm   2 Most recent comment from Marko Davidović:Hello Alexis, Thank you for your interest in our product.Amelia itself doesn't handle the payments but we have integration with several payment systems such as: PayPal, Mollie, Stripe, WooCommerc ... Steve Oliver Notifications for all tagged events?Closed   Amelia   Updated August 29, 2022 at 12:50pm   2 Most recent comment from Miloš Jovanović:Hi, Steve Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Tim Gossett Notification - time discrepancyClosed   Amelia   Updated August 29, 2022 at 11:34am   11 Most recent comment from Miloš Jovanović:Hi, TimSorry for a delayed response.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create ne ... Sebastian Require password for loginClosed   Amelia   Updated August 29, 2022 at 11:25am   2 Most recent comment from Marko Davidović:Hello Sebastian, Thank you for reaching out to us.When you place the customer panel placeholder in the notifications and when they click the link for the first time, they will be automatically logged ... Arash Abtahi Change Service field to text fieldClosed   Amelia   Updated August 29, 2022 at 11:16am   2 Most recent comment from Marko Davidović:Hello Arash Abtahi, Thank you for reaching out to us.No, unfortunately, that is not possible. Amelia is a booking plugin and is used for booking appointments. You can add custom fields in which you ca ... Md. Nayem Hasan Munna country codeClosed   Amelia   Updated August 29, 2022 at 9:43am   2 Most recent comment from Marko Davidović:Hello Md. Nayem Hasan Munna, I'm afraid that we didn't quite get what the issue is exactly and where? Can you explain to us in a little more detail, and send us a couple of screenshots?Look ... Andrew Moorhouse Chart Display - OffsiteClosed   wpDataTables   Updated August 29, 2022 at 9:25am   2 Most recent comment from Uroš Jovanović:Hello Andrew,Thank you for reaching out to us.Unfortunately, this is currently not possible with wpDataTables plugin. We carefully follow customers' requirements and try to implement most of th ... Amod Single use appointment linksClosed Pre-purchase questions for Amelia   Updated August 29, 2022 at 9:24am   2 Most recent comment from Uroš Jovanović:Hello Amod,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feature ... Laurent Duplicating GMAIL appointmentsClosed   Amelia   Updated August 29, 2022 at 9:01am   4 Most recent comment from Marko Davidović:Hello Laurent,Unfortunately, currently, this feature is not built-in in Amelia. Amelia works in the following way. During the conversation with the client, you can create a new appointment on the back ... Mohammed Can't Edit Table created from excel fileClosed   wpDataTables   Updated August 29, 2022 at 10:51am   10 Most recent comment from Uroš Jovanović:Hello Mohammed,Here is an update.Turns out the issue was with the Forminator forms integration, as we have now installed Forminator and it should work now, please let us know if it does or does not.Lo ... zhaorong chen RefundClosed   wpDataTables   Updated August 29, 2022 at 8:39am   2 Most recent comment from Uroš Jovanović:Hello Zhaorong,Thank you for reaching out to us.Have you canceled your license?Looking forward to your reply. Richard Arto Creating a Coupon code with a time frame.Closed   Amelia   Updated August 29, 2022 at 8:30am   8 Most recent comment from Marko Davidović:Hello Richard,We are glad to hear that you found a workaround. As for the second ticket, we are processing the tickets in the order they arrived, and as soon as my colleagues reach to that ticket, the ... Kyra Sundance version 1.3.2 won't updateClosed   Master-Detail Tables for wpDataTables   Updated August 29, 2022 at 7:54am   4 Most recent comment from Uroš Jovanović:Hello Kyra,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Hirad right to left supportClosed   Amelia   Updated August 29, 2022 at 7:47am   10 Most recent comment from Marko Davidović:Hello Hirad,I checked again and it should be completed by the end of September. We cannot promise you anything 100% due to the nature of the work in case a major bug appears and if someone's upda ...