As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Sebastian Appointment reschedulingClosed   Amelia   Updated September 1, 2022 at 9:12am   2 Most recent comment from Marko Davidović:Hello Sebastian, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this https://features.w ... Karsenti Bugs with paypal payment on mobileClosed   Amelia   Updated September 1, 2022 at 9:03am   2 Most recent comment from Marko Davidović:Hello Karsenti, Thank you for reaching out to us.Can you please send us the URL of the page where Amelia is located so we can test it?Also, please check if your pop-up blocker or add blocker if it is ... Manuel sánchez sánchez Customized fields for customersClosed Pre-purchase questions for Amelia   Updated September 1, 2022 at 8:37am   2 Most recent comment from Marko Davidović:Hello Manuel, Thank you for your interest in our product.You can achieve this quite easily with Amelia using custom fields feature. You can customize custom fields as needed to request any information ... Filippos Sdralias On-Site Payment LabelClosed   Amelia   Updated September 13, 2022 at 11:19am   10 Most recent comment from Marko Davidović:Hello Filippos,Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way ... Jeroen Geenen backend booking options different from front endClosed   Amelia   Updated September 1, 2022 at 7:50am   13 Most recent comment from Marko Davidović:Hello Jeroen,We have checked with our colleagues and this should be implemented in the next update, but due to the nature of the developing and testing processess, it could be prolonged a bit. We hop ... Shawn DeWolfe Unavailable datesClosed   Amelia   Updated September 1, 2022 at 6:55am   2 Most recent comment from Marko Davidović:Hello Shawn, Thank you for reaching out to us.To be honest, this is the first time I hear about this issue because when a certain employee is unavailable on a certain day, that day is automatically un ... Jeremy Parrott Single Cell Placeholder Variable Not WorkingClosed   wpDataTables   Updated August 31, 2022 at 7:42pm   6 Most recent comment from Miloš Jovanović:Hi, JeremyWe sincerely apologise for the waiting time, and also that we are still unable to find what you described, sorry about that.If we hover over "Edit with Elementor" we don't see what you ... Kim table for membership or rolesClosed Pre-purchase questions for wpDataTables   Updated August 31, 2022 at 6:50pm   2 Most recent comment from Miloš Jovanović:Hi, Kim Sorry for the delayWell, it depends on exactly what kind of accounting information it will be, and where the data should be stored/pulled from for the Forms/tables...-For example, if you wan ... Francisco Cell value to placeholder variableClosed   wpDataTables   Updated August 31, 2022 at 5:40pm   18 Most recent comment from Miloš Jovanović:Hi, Francisco That sounds good.We will be here, so don't hesitate to reach out to us, once you get to the later phase - if you notice any issues.Thank you Arash Abtahi Removing stepsClosed   Amelia   Updated August 31, 2022 at 1:32pm   2 Most recent comment from Marko Davidović:Hello Arash Abtahi, Thank you for reaching out to us.Yes, of course. When you do not offer any extras or if you do not charge the appointment those steps will automatically disappear.If you have any m ... Giam Unable to create email notificationsClosed   Amelia   Updated August 31, 2022 at 1:15pm   18 Most recent comment from Uroš Jovanović:Hello Giam,Glad to hear that the issue has been resolved.As that message is only a notice, that should not affect the plugin.Please let me know if you have any other questions. Rick Matsumoto using URL linksClosed   wpDataTables   Updated August 31, 2022 at 12:41pm   3 Most recent comment from Miloš Jovanović:Hi, RickMy apologies, i actually figured it out after a bit of experimenting - sorry i didn't spot the solutions right away.1.  We can use this CSS selector in order to manipulate all the hyperl ... Ben Richardson Payment PlansClosed   Amelia   Updated August 31, 2022 at 11:16am   2 Most recent comment from Marko Davidović:Hello Ben, Thank you for reaching out to us.Unfortunately, currently, instalments feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this https://features. ... Hasse Bug - purchased packet assigned to the wrong customerClosed   Amelia   Updated August 31, 2022 at 11:05am   2 Most recent comment from Marko Davidović:Hello Hasse, Thank you for reaching out to us.We tried but couldn't replicate the issue. When we book with the same employee but with a different email address, the real customer gets the package ... Scott Simpson Unable to update pluginClosed   Master-Detail Tables for wpDataTables   Updated August 31, 2022 at 10:00am   4 Most recent comment from Uroš Jovanović:Hello Scott,Glad to be able to assist you.Please let us know if you have any other questions.