We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Muhammad Hassan Moeen Woo Commerce Product PageClosed   Amelia   Updated August 30, 2022 at 11:11am   4 Most recent comment from Miloš Jovanović:Hi, MuhammadSorry, but i am not sure i understand exactly what the goal is.If you wish to show Service Details, through the booking steps, the only Form that can do that is the Catalogue Form.Here is ... David Spitz Spitz PlaceholdersClosed   wpDataTables   Updated August 30, 2022 at 8:53am   2 Most recent comment from Uroš Jovanović:Hello David, Thank you for reaching out to us. In the past, we only had 3 placeholders (%VAR1%, %VAR2%, %VAR3%), but in one of the past updates, the other 6 other placeholders were added to the plugin ... Anze Multiple bookingsClosed Pre-purchase questions for Amelia   Updated August 30, 2022 at 8:20am   2 Most recent comment from Uroš Jovanović:Hello Anze, Thank you for reaching out to us. For that purpose, you can set the "Maximum capacity" of the service to 1 and that way, the booking will be automatically closed once a customer has booke ... Paco NotificationsClosed   Amelia   Updated August 30, 2022 at 7:55am   7 Most recent comment from Marko Davidović:Hello Paco,Please do that and let us know how it goes. As far as we can everything is working perfectly.We wish you all the best. Alexis Booking historyClosed   Amelia   Updated August 30, 2022 at 7:39am   2 Most recent comment from Marko Davidović:Hello Alexis, Thank you for reaching out to us.The only two options you can check are in the customer's section, there you can check how many times the customer booked and when the last appointme ... Ted Package with only 1 or X services left : contact automaticallyClosed   Amelia   Updated August 29, 2022 at 8:16pm   2 Most recent comment from Stanislav Snagovskiy:Hello Ted, Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feature ... Frédéric Prud\'homme Amelia backofficeClosed   Amelia   Updated August 29, 2022 at 7:32pm   2 Most recent comment from Stanislav Snagovskiy:Hello Frédéric, Thank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.I'll kindly ask y ... Khaled Time formatClosed   Amelia   Updated August 29, 2022 at 7:21pm   2 Most recent comment from Miloš Jovanović:Hi, Khaled You should be able to change this in the main WordPress settings/ General/  Time Format .Then Amelia will pull the setting from thereLet me know how it goes. Thank you jongho wpdatatable google geo chartClosed   wpDataTables   Updated August 29, 2022 at 7:18pm   2 Most recent comment from Miloš Jovanović:Hi, jongho I am truly sorry to disappoint you on this, butat this time, we don't have a built-in feature to achieve a Geo chart, but you can suggest it to our developers - they will do their be ... Emilie SEGARD About LicenseClosed Pre-purchase questions for Amelia   Updated August 29, 2022 at 6:43pm   2 Most recent comment from Stanislav Snagovskiy:Hello Emilie, Thank you for reaching out to us.All settings are saved in the MySQL database on your hosting, so don't worry if you change your license nothing will be lost. If you have any furth ... D Stripe name change or apply pay google pay integrationClosed   Amelia   Updated August 29, 2022 at 4:40pm   2 Most recent comment from Miloš Jovanović:Hi, D  Sorry for the delayed response time. - 1. If you’re in a supported country, you may use the WooCommerce Gateway, combined with any of these add-ons. Either Woocommerce Payments extension ... Aloko Dimitri Repeater field not available when selecting a formidable formClosed   Formidable Forms integration for wpDataTables   Updated August 29, 2022 at 4:15pm   8 Most recent comment from Miloš Jovanović:Hi, Aloko I can completely understand, if this is a crucial element for you, no problem at all.Here is the quickest way to get a refund, through our Store.Please log in to http://store.tms-plugins. ... Martinez Approve appointment from email notificationClosed   Amelia   Updated August 29, 2022 at 2:57pm   2 Most recent comment from Uroš Jovanović:Hello Martinez,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fe ... Md. Nayem Hasan Munna Time intervalClosed   Amelia   Updated August 29, 2022 at 2:45pm   2 Most recent comment from Miloš Jovanović:Hi, Md. Nayem Hasan MunnaFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer th ... Christopher Is it possible to do this with wpdatatables?Closed Pre-purchase questions for wpDataTables   Updated August 29, 2022 at 2:18pm   4 Most recent comment from Miloš Jovanović:Hi, Christopher  Firstly, our sincere apologies for all the waiting time. 1. If you simply add calculation function to columns,  then filtering is going to change Total/Average/Min or Max, for all ...