As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Laura van Nieuwland migrationClosed   wpDataTables   Updated September 8, 2022 at 1:19pm   4 Most recent comment from Miloš Jovanović:Hi, Laura Can you please check if perhaps the database prefix has changed for the new site?Our plugin is expecting to see the same "path" to the tables, when you move them -so, in your example, the ... Filippos Sdralias Stripe RefundClosed   Amelia   Updated September 8, 2022 at 12:18pm   2 Most recent comment from Uroš Jovanović:Hello Filippos,Thank you for reaching out to us.There is currently no sync between the Stirpe and Amelia statuses once the Stripe payment has been refunded.We have a plan to add this feature in one of ... Silviu Amelia Booking on Google my businessClosed   Amelia   Updated September 8, 2022 at 10:51am   2 Most recent comment from Uroš Jovanović:Hello Silviu,Thank you for reaching out to us.This is currently not planned, but if there are enough suggestions, this integration could be done from our end. You can suggest this on the following ... Admin Google calender not availableClosed   Amelia   Updated September 8, 2022 at 8:55am   2 Most recent comment from Marko Davidović:Hello Admin, Thank you for reaching out to us.You need to create the employee first and click on save, and after that you will have the option to connect the employee to the calendar.If you have any m ... Angelina Alfonso Step-by-Step Booking Form 2.0 not visibleClosed   Amelia   Updated September 8, 2022 at 8:00am   2 Most recent comment from Marko Davidović:Hello Angelina, Thank you for reaching out to us.The new booking form should be displayed when you clear the cache, if you have a caching plugin or optimize plugin, please disable minify js files opti ... DIDIER LOPES Custom fieldsClosed   Amelia   Updated September 8, 2022 at 6:27am   6 Most recent comment from Marko Davidović:Hello Didier, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best ... Jérôme Events on Google CalendarClosed   Amelia   Updated September 8, 2022 at 6:19am   2 Most recent comment from Marko Davidović:Hello Jérôme, Thank you for reaching out to us.Events can appear in Google Calendar, but only if the employee is assigned to that Event just like he is assigned to the services. The event cannot app ... Jonathan jonathan Error 500Closed   Amelia   Updated September 7, 2022 at 7:34pm   4 Most recent comment from Miloš Jovanović:Hi, JonathanI can see the credentials, but i can't see a link to your site?Could you provide a link to Wp-Admin, please?And a link to this page with the error?-It seems this is some kind of  a ... gestio Manually make recurring bookingClosed   Amelia   Updated September 7, 2022 at 7:11pm   6 Most recent comment from Miloš Jovanović:Hi, [email protected] Sorry for the delay - As Aleksandar explained, this is the current logic of our plugin. If some customers are already taking a time-slot, and there is more capacity available; ... Julia Packages plus booking paying twiceClosed   Amelia   Updated September 7, 2022 at 6:45pm   12 Most recent comment from Miloš Jovanović:Hi, Julia Sorry for the delayWe will cover the questions now, but for the future, please be advised :When you have questions or issues which are not related to the title of the active ticket, please ... Hanna Amelia SubscriptionsClosed Pre-purchase questions for Amelia   Updated September 7, 2022 at 6:25pm   2 Most recent comment from Stanislav Snagovskiy:Hello Hanna,  Thank you for reaching out to us.The price that you would pay for the upgrade would be a pro-rated charge, meaning you won't be paying for the price difference between licenses, si ... Vernageau Synchronization with google calendarClosed   Amelia   Updated September 7, 2022 at 5:21pm   4 Most recent comment from Miloš Jovanović:Hi, Vernageau Sorry for the delay1. For the first point, as far as i am aware, something like this will not be possible, unfortunately. I think that we don't have a way to synchronize the old ... Caroline Poynton Free version stopped working on websiteClosed Pre-purchase questions for Amelia   Updated September 7, 2022 at 1:36pm   8 Most recent comment from Marko Davidović:Hello Caroline, You are not using the Lite version, you have the full version. You are using a very old version that cannot work properly because it is outdated. You have version 2.9.1 we now have ver ... Mirela Book events for 15 minutes,30 minutes, 45 minutesClosed   Amelia   Updated September 7, 2022 at 12:53pm   4 Most recent comment from Marko Davidović:Hello Marge, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, ple ... Cesar Employee select on Customer panel - PakagesClosed   Amelia   Updated September 7, 2022 at 12:48pm   2 Most recent comment from Marko Davidović:Hello Cesar, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. I'll kindly ask you to add it as a feature suggestion on this https://features.wpa ...