We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Frank Paladino Filtering Table By Dynamic VariableClosed   wpDataTables   Updated August 29, 2022 at 7:34am   2 Most recent comment from Uroš Jovanović:Hello Frank,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... IC Concept Bug with special days - booking not workingClosed   Amelia   Updated August 29, 2022 at 7:11am   18 Most recent comment from Marko Davidović:Hello, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respon ... Eddy E-mail notification problemClosed   Amelia   Updated August 29, 2022 at 6:45am   5 Most recent comment from Marko Davidović:Hello Eddie, We are glad to hear that you have managed to resolve that and that everything is working now. If you have any more questions please open another ticket and we will gladly help you there. ... Roxane Fedrigo Popup disappearsClosed   Amelia   Updated August 28, 2022 at 12:28pm   18 Most recent comment from Uroš Jovanović:Hello Roxane,Glad to hear that the issue has been resolved.Please reach out to us if you have any other questions. lujeffcoat Amelia Class/Event CreditsClosed Pre-purchase questions for Amelia   Updated August 28, 2022 at 11:37am   4 Most recent comment from Uroš Jovanović:Hello Lauren,Apologies for the last response. At the moment, the only feature similar to what you described that we have is the "Packages for services" feature. You can read more on this at the follow ... VICTOR HUGO Amelia no se actualiza automaticamenteClosed   Amelia   Updated August 28, 2022 at 10:40am   3 Most recent comment from Uroš Jovanović:Hello VICTOR,Glad to hear that the issue has been resolved.Please let us know if you have any other questions. Lindsay Webhooks?Closed   Amelia   Updated August 26, 2022 at 7:02pm   4 Most recent comment from Uroš Jovanović:Hello Lindsay,Glad to be able to assist you.Please let us know if you have any other questions. Leon Sarkis LanguageClosed   Amelia   Updated August 26, 2022 at 1:57pm   8 Most recent comment from Marko Davidović:Hello Leon,Unfortunately, currently, this feature is not built-in in Amelia. You can try to achieve this later after importing the font using custom CSS, but we are not sure about that.Have a lovely ... Lies Single entrepreneur admin & employeeClosed   Amelia   Updated August 26, 2022 at 1:49pm   2 Most recent comment from Marko Davidović:Hello Lies, Thank you for reaching out to us.Unfortunately, it is still the only solution. It is necessary to have two different roles with two different emails for the reason that different roles hav ... Angel Grace Eledio Can I display the data in the table of a logged in user only?Closed Pre-purchase questions for wpDataTables   Updated August 26, 2022 at 1:48pm   6 Most recent comment from Aleksandar Vuković:Hello Angel.That's the only possible way since you can't create a table from a form that has no entries.As for columns - unfortunately you can't choose only columns that contain data. Kerra PackageClosed   Amelia   Updated August 26, 2022 at 1:36pm   4 Most recent comment from Marko Davidović:Hello Kerra,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3112022/ For future reference, please don't ope ... Edward Question about managing event bookingClosed Pre-purchase questions for Amelia   Updated August 26, 2022 at 12:51pm   2 Most recent comment from Marko Davidović:Hello Edward, Thank you for your interest in our product.Unfortunately, currently, this feature is not built-in in Amelia.But you can easily manage Events from the back. For example, you have an event ... Hume Miller Pre Sales Support QuestionsClosed Pre-purchase questions for Amelia   Updated August 26, 2022 at 12:45pm   4 Most recent comment from Marko Davidović:Hello Hume,Unfortunately, that is not possible at this moment, we provide support only through tickets.Anything that interests you, feel free to write us here and we will be happy to help you.If you h ... Jasper Van Braekel No event subscription exportClosed   Amelia   Updated August 26, 2022 at 12:36pm   2 Most recent comment from Marko Davidović:Hello Jasper,  Thank you for contacting us. There is no subscription option in Amelia. But you can find the export option in Amelia/finance section. There you can choose which data you want to export ... Jorg Hompes Group Appointment statusClosed   Amelia   Updated August 26, 2022 at 12:21pm   2 Most recent comment from Uroš Jovanović:Hello Jorg,Thank you for reaching out to us.For that purpose, you need to change the default appointment status of the service to "Approved".Please let me know if this helped you or not.Looking forw ...