As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

Michele Lucchetti autocompileClosed   wpDataTables   Updated September 6, 2022 at 1:44pm   2 Most recent comment from Uroš Jovanović:Hello Michele,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Sam Henderson Google calendar busy slotsClosed   Amelia   Updated September 6, 2022 at 1:24pm   2 Most recent comment from Miloš Jovanović:Hi, Sam Thank you for reaching out to us. Please check if Maximum Number Of Events Returned is set to a high number in settings/integrations/Google Here you can set the maximum number of events th ... RAJ BALAN can I use this pluginClosed Pre-purchase questions for Amelia   Updated September 6, 2022 at 10:54am   2 Most recent comment from Marko Davidović:Hello Raj, I'm afraid that we didn't quite get what the issue is exactly? Can you explain to us in a little more detail, and send us a couple of screenshots? Looking forward to your reply. Nahuel Wont let me buyClosed Pre-purchase questions for Amelia   Updated September 6, 2022 at 10:25am   2 Most recent comment from Marko Davidović:Hello Nahue,We've had no other reports that the payments are disabled on our website. From the error, it seems as your bank may be blocking the transactions seeing them as fraudulent charges. Can ... Teddy Steis Problem with plug in configurationClosed   Amelia   Updated September 6, 2022 at 10:07am   2 Most recent comment from Uroš Jovanović:Hello Teddy,Thank you for reaching out to us.For that purpose, you need to set the "Default Time Slot Step" value to 15 minutes on the Amelia/Settings/General page.Please let me know if that worked fo ... Robert Emanuel amelia dataClosed   Amelia   Updated September 6, 2022 at 9:56am   3 Most recent comment from Marko Davidović:Hello Robert, Thank you for reaching out to us.You can check in Amelia/settings/activations whether you have activated the license and also on the screenshot you just sent us, you can see that you hav ... Matúš mandatory registrationClosed   Amelia   Updated September 6, 2022 at 9:36am   4 Most recent comment from Uroš Jovanović:Hello Matúš,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Pierre Appell I'm looking for a specific featureClosed   Amelia   Updated September 6, 2022 at 8:56am   2 Most recent comment from Miloš Jovanović:Hi, PierreDo you mean to hide the remaining spots for the Events?You can do this in Amelia Customize/choose Events/ and find this little pen icon/ disable to show CapacityLet me know if that is what ... Developer Regarding Payment optionsClosed Pre-purchase questions for Amelia   Updated September 6, 2022 at 8:38am   2 Most recent comment from Marko Davidović:Hello, Thank you for your interest in our product.We do not have an installment option as such, but we have what you are looking for. You can set that the customer pays only the deposit online and yo ... Adam Table FunctionalityClosed Pre-purchase questions for Amelia   Updated September 6, 2022 at 7:15am   6 Most recent comment from Marko Davidović:Hello Adam, You are most welcome, and we are glad that we were able to help you. If you have any further questions please do not hesitate to ask. We wish you all the best. Claire Recurring bookingsClosed Pre-purchase questions for Amelia   Updated September 6, 2022 at 6:25am   2 Most recent comment from Marko Davidović:Hello Claire, Thank you for your interest in our product.When you have a recurring appointment, you can choose whether it will be repeated weekly, daily or monthly.If you have any further questions pl ... Robert Emanuel how to update pluginClosed   Amelia   Updated September 5, 2022 at 8:34pm   4 Most recent comment from Miloš Jovanović:Hi, Robert Sorry for the delay- Oh, i can see that you have a different version, sorry about that.This one that says "Delete plugin tables",   make sure that is unchecked > as it is, and it will b ... Henk WpDatatables usage restriction by roleClosed   wpDataTables   Updated September 5, 2022 at 5:01pm   2 Most recent comment from Miloš Jovanović:Hi, Henk Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Sebastian Clean database for going liveClosed   Amelia   Updated September 5, 2022 at 1:42pm   2 Most recent comment from Marko Davidović:Hello Sebastian, Thank you for reaching out to us.Yes, you should be able to delete everything from Amelia and the rest of the database. We don't have access to your base and we haven't trie ... J Ka Why is it so complicated to set services at specific times only?Closed   Amelia   Updated September 5, 2022 at 1:20pm   2 Most recent comment from Uroš Jovanović:Hello Jasper,Thank you for reaching out to us and really sorry to hear that you feel that way about the Amelia plugin.For your purpose, and for the nature of irregular time slots and available dates, ...