We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Filippos Sdralias On-Site Payment LabelClosed   Amelia   Updated September 13, 2022 at 11:19am   10 Most recent comment from Marko Davidović:Hello Filippos,Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way ... Jeroen Geenen backend booking options different from front endClosed   Amelia   Updated September 1, 2022 at 7:50am   13 Most recent comment from Marko Davidović:Hello Jeroen,We have checked with our colleagues and this should be implemented in the next update, but due to the nature of the developing and testing processess, it could be prolonged a bit. We hop ... Shawn DeWolfe Unavailable datesClosed   Amelia   Updated September 1, 2022 at 6:55am   2 Most recent comment from Marko Davidović:Hello Shawn, Thank you for reaching out to us.To be honest, this is the first time I hear about this issue because when a certain employee is unavailable on a certain day, that day is automatically un ... Jeremy Parrott Single Cell Placeholder Variable Not WorkingClosed   wpDataTables   Updated August 31, 2022 at 7:42pm   6 Most recent comment from Miloš Jovanović:Hi, JeremyWe sincerely apologise for the waiting time, and also that we are still unable to find what you described, sorry about that.If we hover over "Edit with Elementor" we don't see what you ... Kim table for membership or rolesClosed Pre-purchase questions for wpDataTables   Updated August 31, 2022 at 6:50pm   2 Most recent comment from Miloš Jovanović:Hi, Kim Sorry for the delayWell, it depends on exactly what kind of accounting information it will be, and where the data should be stored/pulled from for the Forms/tables...-For example, if you wan ... Francisco Cell value to placeholder variableClosed   wpDataTables   Updated August 31, 2022 at 5:40pm   18 Most recent comment from Miloš Jovanović:Hi, Francisco That sounds good.We will be here, so don't hesitate to reach out to us, once you get to the later phase - if you notice any issues.Thank you Arash Abtahi Removing stepsClosed   Amelia   Updated August 31, 2022 at 1:32pm   2 Most recent comment from Marko Davidović:Hello Arash Abtahi, Thank you for reaching out to us.Yes, of course. When you do not offer any extras or if you do not charge the appointment those steps will automatically disappear.If you have any m ... Giam Unable to create email notificationsClosed   Amelia   Updated August 31, 2022 at 1:15pm   18 Most recent comment from Uroš Jovanović:Hello Giam,Glad to hear that the issue has been resolved.As that message is only a notice, that should not affect the plugin.Please let me know if you have any other questions. Rick Matsumoto using URL linksClosed   wpDataTables   Updated August 31, 2022 at 12:41pm   3 Most recent comment from Miloš Jovanović:Hi, RickMy apologies, i actually figured it out after a bit of experimenting - sorry i didn't spot the solutions right away.1.  We can use this CSS selector in order to manipulate all the hyperl ... Ben Richardson Payment PlansClosed   Amelia   Updated August 31, 2022 at 11:16am   2 Most recent comment from Marko Davidović:Hello Ben, Thank you for reaching out to us.Unfortunately, currently, instalments feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this https://features. ... Hasse Bug - purchased packet assigned to the wrong customerClosed   Amelia   Updated August 31, 2022 at 11:05am   2 Most recent comment from Marko Davidović:Hello Hasse, Thank you for reaching out to us.We tried but couldn't replicate the issue. When we book with the same employee but with a different email address, the real customer gets the package ... Scott Simpson Unable to update pluginClosed   Master-Detail Tables for wpDataTables   Updated August 31, 2022 at 10:00am   4 Most recent comment from Uroš Jovanović:Hello Scott,Glad to be able to assist you.Please let us know if you have any other questions. Jo Moir customer appointmentsClosed Pre-purchase questions for Amelia   Updated August 31, 2022 at 9:18am   2 Most recent comment from Marko Davidović:Hello again Jo, Thank you for reaching out to us. We mentioned this on another ticket did you redeem your codes? When you redeem your codes you should receive your purchase code.1. Amelia doesn't ... Ahsan Ramzan Packages Provide Service in sequence by dateClosed Pre-purchase questions for Amelia   Updated August 31, 2022 at 9:05am   2 Most recent comment from Marko Davidović:Hello Ahsan Ramzan, Thank you for purchasing our product, and for reaching out to us. If you already have our licenses, please write to us in the Amelia category. The reason we ask you to do this is t ... Bonita Summers Disappearing Services on SiteClosed   Amelia   Updated August 31, 2022 at 9:02am   4 Most recent comment from Marko Davidović:Hello Bonita, Thank you for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that i ...