We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Hubert Baumann Question Abort paymentClosed Pre-purchase questions for Amelia   Updated August 26, 2022 at 11:47am   2 Most recent comment from Marko Davidović:Hello Hubert, Thank you for your interest in our product.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this page.  Fe ... Eric Ma Unable to filter on a derived columnClosed   wpDataTables   Updated August 26, 2022 at 10:48am   10 Most recent comment from Aleksandar Vuković:You're welcome, Eric, glad I could help.Please feel free to reach out to us if you have any further questions. Kerra About ServicesClosed   Amelia   Updated August 26, 2022 at 10:47am   2 Most recent comment from Marko Davidović:Hello Kerra, Thank you for reaching out to us. The working hours of the service depend on the working hours of the employee. You set it all in Amelia/employee/edit employee/working hours. If, for exa ... Promsy Célia Amelia from smartphoneClosed   Amelia   Updated August 26, 2022 at 10:14am   2 Most recent comment from Uroš Jovanović:Hello Promsy,Thank you for reaching out to us.You could use the same wp-admin log in on your phone, where you can manage your bookings.Please let me know if this helped you.Looking forward to your re ... Md. Nayem Hasan Munna Email notification for SMTP is not workingClosed   Amelia   Updated August 26, 2022 at 9:40am   2 Most recent comment from Uroš Jovanović:Hello Nayem,Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMT ... ARTURO TOLEDO SupportClosed   Amelia   Updated August 26, 2022 at 9:06am   11 Most recent comment from Aleksandar Vuković:Hello Arturo.For future reference, when you have questions or issues which are not related to the title of the active ticket, please open a new ticket, and we will help you there. In that way, issues ... Mark Beasley Front end editing by userClosed   wpDataTables   Updated August 26, 2022 at 9:03am   4 Most recent comment from Aleksandar Vuković:Hey MarkIf you enable "Users see and edit only their own data", they won't be able to see everybody's data, only their own.At the moment, there's no way to show all data, but enable the ... Mark Stubbins Description for PayPal:Closed   Amelia   Updated August 26, 2022 at 8:41am   7 Most recent comment from Aleksandar Vuković:Hello MarkWe haven't changed the password for the account you provided us with. We don't even access the "Users" section unless there's an issue with Amelia's users (employees, adm ... Laura van Nieuwland Displaying value from foreign keyClosed   wpDataTables   Updated August 26, 2022 at 7:34am   4 Most recent comment from Aleksandar Vuković:Hey LauraYou can't use the "Users see and edit only their own data" with a custom column like "Naam" is. You would need to use the same column you configured as the "User ID column" here:If I con ... Delphine Crochard Pro licenseClosed   Amelia   Updated August 26, 2022 at 6:26am   3 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3110053/ For future refer ... Thierry Booking sessionsClosed Pre-purchase questions for Amelia   Updated August 25, 2022 at 7:46pm   2 Most recent comment from Stanislav Snagovskiy:Hello Thierry, Thank you for reaching out to us.Yes, I think you will be fine with the Packages feature, they are made to give you the option to create a package of multiple appointments from the sam ... Lainey question about the pluginClosed   Amelia   Updated August 25, 2022 at 5:41pm   2 Most recent comment from Stanislav Snagovskiy:Hello Lainey, Thank you for reaching out to us.Amelia doesn't yet have a membership feature, but it will be developed as a part of the Developer license (maybe even as part of the Pro license) in ... Yacob Yosef Sonnino The booking confirmation email, doesn't startClosed   Amelia   Updated August 25, 2022 at 1:31pm   3 Most recent comment from Yacob Yosef Sonnino:Good morning. I used the guidelines of the article you sent me (https://tmsplugins.ticksy.com/article/18058/), using a Gmail account. These worked on two projects but now we have a problem. We have a ... Mireia Balaguer Redeem Gift CardsClosed Pre-purchase questions for Amelia   Updated August 25, 2022 at 1:22pm   8 Most recent comment from Aleksandar Vuković:Thank you for your feedback, DesignBurst.May I ask you to add this to our feature suggestions page?I'll forward it to our developers anyway, but it's good to see customers posting their id ... Cantaut Google meetClosed   Amelia   Updated August 25, 2022 at 12:52pm   2 Most recent comment from Marko Davidović:Hello Cantaut, Thank you for reaching out to us.Yes, of course, you can use Google meet for your appointments. A for Jetsi meet we do not have integrations with them I'll kindly ask you to add ...