We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Frank Paladino SQL Query ConditionsClosed   wpDataTables   Updated August 25, 2022 at 12:42pm   3 Most recent comment from Aleksandar Vuković:Hey FrankThank you very much for sharing this with us.I'll forward the ticket to our developers in case they can work something out with your information. I'm sure other users that use Pods ... Jonathan Print Events - Remove / Hide Start and End TimeClosed   Amelia   Updated August 25, 2022 at 11:40am   4 Most recent comment from Uroš Jovanović:Hello Elisabeth,Can you please create a separate ticket and we will assist you with this?Looking forward to your reply. Lainey plugin helpClosed   Amelia   Updated August 25, 2022 at 11:27am   2 Most recent comment from Marko Davidović:Hello Lainey, Thank you for reaching out to us.We don't work with Membership plugins so we can not be sure but in teory any membership plugin (like MemberPress, or Ultimate Member, etc.) allows y ... Stefano Empty custom fields in Scheduled NotificationsClosed   Amelia   Updated August 25, 2022 at 10:55am   21 Most recent comment from Uroš Jovanović:Hello Stefano,Unfortunately, I have tried all methods that are used to resolve this issue, and still the plugin cannot be installed.Your hosting provider should be able to resolve this issue.Please l ... Philipp Multiple BookingClosed Pre-purchase questions for Amelia   Updated August 25, 2022 at 10:44am   2 Most recent comment from Marko Davidović:Hello Philipp, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. All services must be booked one by one, currently, there is no possibility of booking ... PeriPeriCreative Latest plugin update threw away all my translationsClosed   Amelia   Updated August 25, 2022 at 10:40am   8 Most recent comment from Uroš Jovanović:Hello,Thank you for clearing that up.Unfortunately, that is how it will work as the changes will be overwritten with each update. We are working on a "Resources" feature and it should be implemented i ... Calvin Jones Indexability of Amelia ContentClosed   Amelia   Updated August 25, 2022 at 10:35am   2 Most recent comment from Uroš Jovanović:Hello Calvin,Thank you for reaching out to us.I have passed this issue to our level 2 support team and we will provide you with an update as soon as we have one. Thank you for your patience. Lainey question about the pluginClosed   Amelia   Updated August 25, 2022 at 10:33am   2 Most recent comment from Marko Davidović:Hello Lainey, Thank you for reaching out to us.1. Unfortunately, currently, this feature is not built-in in Amelia.2. You can set recurring appointments but you can either charge all appointments at ... Gemma Font Emitir facturas desde AmeliaClosed   Amelia   Updated August 25, 2022 at 10:28am   2 Most recent comment from Uroš Jovanović:Hello Gemma,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Marton Varga Prices and locationsClosed   Amelia   Updated August 25, 2022 at 9:05am   2 Most recent comment from Marko Davidović:Hello Marton, Thank you for reaching out to us.Yes, you can achieve that with Amelia. You need to create several employees and assign each employee to a different location. When you go to Amelia/emplo ... Rajko SupportClosed   Amelia   Updated August 25, 2022 at 9:04am   2 Most recent comment from Uroš Jovanović:Hello Rajko,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Ulrik Andersen Size of modal windows - aqua skinClosed   wpDataTables   Updated August 24, 2022 at 9:08pm   2 Most recent comment from Uroš Jovanović:Hello Ulrik,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Roxane Fedrigo Terms of ServiceClosed   Amelia   Updated August 24, 2022 at 8:50pm   4 Most recent comment from Uroš Jovanović:Hello Roxane,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite versio ... Monica uribe pagué y no tengo la actualizacónClosed   Amelia   Updated August 24, 2022 at 8:09pm   4 Most recent comment from Uroš Jovanović:Hello Monica,I updated the Amelia plugin now, can you please check it out now and let me know if you have any other questions?Looking forward to your reply. Zaid Ismail Event ticket booking from back-end not creating WooCommerce entryClosed   Amelia   Updated August 24, 2022 at 7:01pm   2 Most recent comment from Uroš Jovanović:Hello Zaid,Thank you for reaching out to us.At the moment, there is no option to use any of the online payment methods when booking an appointment or event from the back-end as only on-site is allow ...