As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Bill Thomas Will not run queryClosed   wpDataTables   Updated September 5, 2022 at 8:28am   2 Most recent comment from Uroš Jovanović:Hello Bill,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as t ... Mitchell Catalog view, remove the 2 letters.Closed   Amelia   Updated September 5, 2022 at 8:27am   2 Most recent comment from Marko Davidović:Hello Mitchell, Thank you for reaching out to us.You can try to achieve this in Amelia/customize section. Choose the catalog view and disable "Service badge" Visibility. This should helpPlease try it ... tammy recurring issueClosed   Amelia   Updated September 5, 2022 at 7:50am   7 Most recent comment from Marko Davidović:Hello Tammy,Appointment reminders notifications users can receive via cron. Cron serves as a notification reminder and it is part of WordPress, not Amelia, and as such you need to set it up in WordPre ... Mike Obremski Single Event DisplayClosed   Amelia   Updated September 5, 2022 at 7:12am   2 Most recent comment from Marko Davidović:Hello Mike, I'm afraid that we didn't quite get what you want to achieve exactly? Can you explain to us in a little more detail, and send us a couple of screenshots? Looking forward to you ... Marcos EmployeesClosed   Amelia   Updated September 5, 2022 at 7:05am   2 Most recent comment from Marko Davidović:Hello Marcos, Thank you for reaching out to us.You cannot change it, it only shows you on the back when your employee is "at work". When he is available for booking, it will be green and when his work ... Julien HOW TO SYNC ALL EMPLOYEE AGENDA And let them see others calendarsClosed   Amelia   Updated September 2, 2022 at 6:32pm   2 Most recent comment from Stanislav Snagovskiy:Hello Julien, Thank you for reaching out to us. Currently, you only can have one main calendar connected at a time. Once you configure the Google Calendar integration, each employee can connect to th ... Daniel Mercado Additional charge for services at homeClosed Pre-purchase questions for Amelia   Updated September 2, 2022 at 5:02pm   2 Most recent comment from Stanislav Snagovskiy:Hello Daniel, Thank you for reaching out to us.>The client picks a date and adds an address for the instructor to go. We need to add the distance, so we can charge like gas money if the place is too f ... Amos Vizer Move customer to a different eventClosed   Amelia   Updated September 2, 2022 at 4:07pm   9 Most recent comment from Miloš Jovanović:Hi, Amos I can understand your disappointment - and we see that this is an important feature for you.Just to clarify and to elaborate a bit more > a student in the Customer Panel can only cancel th ... Heather Bird Unable to add activation code to ameliaClosed   Amelia   Updated September 2, 2022 at 3:15pm   7 Most recent comment from Uroš Jovanović:Hello Heather,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Delano Senior Form Options Not ShowingClosed   Amelia   Updated September 2, 2022 at 2:36pm   4 Most recent comment from Miloš Jovanović:Hi, Delano We are delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a grea ... Insof CustomisationClosed   Amelia   Updated September 2, 2022 at 1:26pm   11 Most recent comment from Marko Davidović:Hello Insof, No problem, we are here to help in any way we can. Away and available are displayed depending on the working hours you have set for them in employee/edit employee/working hours. When an e ... juma Booking questionClosed Pre-purchase questions for Amelia   Updated September 2, 2022 at 8:38am   2 Most recent comment from Marko Davidović:Hello Juma, Thank you for your interest in our product.1 . Can i use this ticket  for booking in a cinema ? - Amelia functions in a this way. Your clients can choose the service, in this case a movi ... Martino Mobile device maladaptationClosed   Amelia   Updated September 2, 2022 at 8:16am   5 Most recent comment from Marko Davidović:Hello Martino,We are glad to hear that you have resolved the first issue.We went to your site and everything seems to work as it should. When you click on services from the desktop, you can use the k ... Jorge Varzim Not translating employee emailsClosed   Amelia   Updated September 2, 2022 at 7:36am   4 Most recent comment from Marko Davidović:Hello Jorge,If we understood you correctly, everything is fine now? We did not manage to replicate that issue either in the local or in the test environment. We hope this won't happen again to yo ... Jeffrey Hurlebaus Print, Excel, CSV, Copy, SearchClosed   wpDataTables   Updated September 1, 2022 at 7:23pm   4 Most recent comment from Miloš Jovanović:Hi, Jeffrey You're welcome.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new t ...