Hey there, Awesome Customers!

Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.

During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.

We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!

In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.

Thanks a bunch for your understanding and support!

Catch you on the flip side!

Warm regards,

TMS

Okay

Public Tickets

Larry Mengerink InstallationClosed   Amelia   Updated December 1, 2020 at 8:10pm   6 Most recent comment from Aleksandar Vuković:Thank you for letting us know, LarryIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Nicky Booking issuesClosed   Amelia   Updated December 1, 2020 at 4:52pm   2 Most recent comment from [deleted]:Hello Nicky, Thank you for your purchase. The time slots for booking are configured by the employees' work hours. If you configured the employees' hours please check if the service duratio ... Lukas Huggenberg Customers viewClosed   Amelia   Updated December 1, 2020 at 4:27pm   12 Most recent comment from [deleted]:Hi Lukas, You are welcome. Glad to see the issue is gone, thank you for letting me know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Marcel Geschwill Import Data & QuestionsClosed   Amelia   Updated December 1, 2020 at 2:42pm   2 Most recent comment from [deleted]:HI Marcel Geschwill,Thank you for your purchase. There isn't a possibility of importing appointments into Amelia with its current features, unfortunately. You need to change the time format in ... Maurizio Panese Email Attachment PlaceholderClosed   Amelia   Updated December 1, 2020 at 2:37pm   4 Most recent comment from [deleted]:You are welcome, Maurizio. You can see the custom fields in the back-end of Amelia, on the Amelia -> Appointments page - when you click on one appointment there, information about that appointment wil ... hui wang IntegrationClosed   Amelia   Updated December 1, 2020 at 2:28pm   2 Most recent comment from Aleksandar Vuković:Hello hui wangThank you for your purchase.For the booking form to load, you need to add an Employee, create a Category and a Service, and assign the employee to that service. This is the most common r ... Jeffrey Upgrade my license to lift time at Blak Friday priceClosed   Amelia   Updated December 1, 2020 at 1:48pm   4 Most recent comment from Aleksandar Vuković:Thank you, JeffreyI issued a refund request for the Basic license, and you should receive it in 5 - 7 business days. Holly Neumann Time slotsClosed   Amelia   Updated December 1, 2020 at 9:43am   2 Most recent comment from [deleted]:Hello Holly, You need to change the time interval set for the Default time slot step option in Amelia -> Settings -> General to 5 min. The time interval set for this option applies to all of the time ... Amol Gavali webhook would work with pabbly connectClosed   Amelia   Updated November 30, 2020 at 6:19pm   2 Most recent comment from [deleted]:Hi Amil Gavali,Thank you for your inquiry.We are not completely sure, you would need to try to connect Amelia and Pabbly. You can find our detailed explanation about Web Hooks here, maybe this can hel ... Sara Beltran Beltran Sancho download ameliaClosed   Amelia   Updated November 30, 2020 at 5:31pm   2 Most recent comment from [deleted]:Hello Sara, You can download the newest version of Amelia from our store. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. JULIEN BROUSSE can't find again...Closed   Amelia   Updated November 30, 2020 at 5:23pm   2 Most recent comment from [deleted]:Hi Julien, You will find this option in Amelia -> Settings -> General , Period available for booking in advance:      option , it is set there for all services, and you can set it up differentl ... Succeedat Languages forgotten email linkClosed   Amelia   Updated November 30, 2020 at 3:43pm   7 Most recent comment from [deleted]:Glad to see the issue is gone, thank you for letting me know. You are welcome! Glad I could be of help. If you have any other questions or concerns feel free to open a new ticket and we will gladly ... Wild Olive Company problem with address on locationClosed   Amelia   Updated November 30, 2020 at 2:42pm   2 Most recent comment from Aleksandar Vuković:Hello Wild Olive CompanyThank you for your purchase.You need to create Google Map API Key on your Google account (enabling all necessary API's in the image below)? You also need to add your bil ... Melanie Recurring appointment details not displaying in customer panelClosed   Amelia   Updated November 30, 2020 at 12:23pm   2 Most recent comment from [deleted]:Hi Melanie, All the appointments scheduled during booking will be seen in the customer panel. By default the current week is shown, you need to set longer time range to see all the appointments. Here ... Roycedigitalservice Button Colour / StyleClosed   Amelia   Updated November 30, 2020 at 12:01pm   4 Most recent comment from [deleted]:You are welcome, Julia. Glad to see that it worked, thank you for letting me knowIf you have any other questions or concerns feel free to open a new ticket and we will gladly help out.