We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Federica Marrone Booking widget textClosed   Amelia   Updated November 30, 2021 at 2:20pm   2 Most recent comment from Marko Davidović:Hello Federica, Thank you for purchasing Amelia, and for reaching out to us.You can change and customize Bringing anyone with you option through in Amelia/customize.As for the change the button from ... Kazuki maximum numberClosed   Amelia   Updated November 30, 2021 at 2:05pm   2 Most recent comment from Marko Davidović:Hello Kazuki, Thank you for purchasing Amelia, and for reaching out to us. You can do it in two ways: 1. You can create two different services one that will allow five people next Wednesday but 10 on ... Marco Children priceClosed   Amelia   Updated November 30, 2021 at 1:25pm   2 Most recent comment from [deleted]:Hi MarcoThank you for reaching out to us.Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so even though it was planned we had some priority task ... Peter Dickinson Email Notifications with Zoom Link inClosed   Amelia   Updated November 30, 2021 at 1:20pm   5 Most recent comment from [deleted]:Hi PeterThank you for the update, we are glad to hear that If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  David B. No description - WClosed   Amelia   Updated November 30, 2021 at 1:17pm   4 Most recent comment from [deleted]:Hi DavidPlease have a look at our documentation for detailed instructions on how to set up a payment servicehttps://wpamelia.com/configuring-payments/#paypalAnd the Set MetaData and Description field ... Jimbo Clark Donation Based EventsClosed   Amelia   Updated November 30, 2021 at 1:07pm   5 Most recent comment from [deleted]:Hi JimboUnfortunately this cannot be achieved using the plugin's builtin features, there is no such option within the plugin I'm afraid. I'll kindly ask you to add it as a feature sugg ... Gerardo customizationClosed   Amelia   Updated November 30, 2021 at 12:51pm   2 Most recent comment from Marko Davidović:Hello Gerardo, Thank you for purchasing Amelia, and for reaching out to us.Currently, there is no such feature built-in in Amelia. But thank you for your suggestion we will forward this to our develo ... Michael i want to build a site like WEWORDClosed   Amelia   Updated November 30, 2021 at 12:28pm   2 Most recent comment from [deleted]:Hi MichaelThank you for reaching out to us.Can you please give us some more details on what you would like to achieve and provide us with some screenshots if possible?Our step by step booking UI is ... Yuta Sato Zip Codes for Stripe PaymentsClosed   Amelia   Updated November 30, 2021 at 12:27pm   2 Most recent comment from Marko Davidović:Hello Yuta, Thank you for purchasing Amelia, and for reaching out to us. Can you please tell us are you testing the Stripe? This only happens when you are testing the Stripe but when you go "live" it ... Cheying Custom "minimum time required before booking"Closed   Amelia   Updated November 30, 2021 at 12:21pm   2 Most recent comment from Aleksandar Vuković:Hello CheyingThank you for your purchase.It is possible to change this in the database, but you would need to enter the time in seconds, so instead of 19h you would enter "68400".When you access your ... Prateek Biyani Zoom Event automatically startingClosed   Amelia   Updated November 30, 2021 at 11:25am   2 Most recent comment from Aleksandar Vuković:Hello PrateekZoom meetings URLs are generated when they are created, and you can access the meeting at any point, but without the host to start the meeting, they cannot join.This is normal behavior fo ... Kevin Verron Sender Email for email notifications only appears in "reply to" field in GmailClosed   Amelia   Updated November 30, 2021 at 10:56am   4 Most recent comment from [deleted]:Hi KevinAt the moment, there's no way to hide the email address from the notification, unfortunately, maybe in the future.I'll kindly ask you to add it as a feature suggestion on this pag ... Pesce Comunica emloyeesClosed   Amelia   Updated November 30, 2021 at 10:35am   6 Most recent comment from Marko Davidović:Hello Paola,We are glad that we're able to help you. If you have any more questions please feel to open another ticket. Ilya Calendar and sync with outlookClosed   Amelia   Updated November 30, 2021 at 10:21am   4 Most recent comment from Marko Davidović:Hello Ilya,Please feel free to search through our feature suggestion page, and see if someone may be already suggested this feature. If you can't see it, feel free to add your suggestion there, ... Natalie Limwatana how to set up calendar for classes for packagesClosed   Amelia   Updated November 30, 2021 at 8:44am   2 Most recent comment from Aleksandar Vuković:Hello NatalieIf you configured Events, you need to add a different widget (or shortcode) on the front-end.Amelia Shortcodes and Front-end ImplementationPlease check out the attached article and let ...