We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Yash Kanthale Different charges for one serviceClosed   Amelia   Updated December 2, 2021 at 10:47am   2 Most recent comment from Aleksandar Vuković:Hey YashSorry for the late response.If I understood your approach correctly, you have 3 employees that will handle the same service at different times (Employee 1 in the mornings, Employee 2 in the a ... Góra Edina Important questionClosed   Amelia   Updated December 2, 2021 at 10:13am   3 Most recent comment from Marko Davidović:Hello Góra, Thank you for purchasing Amelia, and for reaching out to us.Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual.  ... Pesce Comunica discount priceClosed   Amelia   Updated December 1, 2021 at 9:18pm   2 Most recent comment from [deleted]:Hi PaolaThank you for reaching out to us.We have a coupons feature but there is no specific option that would allow you to add a discounted price.We also have Packages of Services - it is a feature ... Jason Watkins Can't upload it, nowhere to enter on Wordpress plug insClosed   Amelia   Updated December 1, 2021 at 8:58pm   2 Most recent comment from [deleted]:Hi JasonCan you please tell us more about the error? If you are upgrading from basic to pro a different file needs to be installed that contains different code for the premium features, that's wh ... Candice Entressangle Overbooking & employeesClosed   Amelia   Updated December 1, 2021 at 8:44pm   2 Most recent comment from [deleted]:Hi CandiceThank you for reaching out to us.The best solution would be to connect all employees to the same Google calendar so when one time slot gets booked for one employee it will be blocked for al ... Phil Message all my customersClosed   Amelia   Updated December 1, 2021 at 7:28pm   2 Most recent comment from [deleted]:Hi PhilThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  Fea ... TONTALE Appointment start time issueClosed   Amelia   Updated December 1, 2021 at 7:03pm   2 Most recent comment from [deleted]:Hi TONTALEThank you for reaching out to us.What does the end time say for you? Does it display the same time again or is that shifted by one hour as well? Please check if your WordPress site is set t ... Ted Lui Multi locationsClosed   Amelia   Updated December 1, 2021 at 6:53pm   2 Most recent comment from [deleted]:Hi TedThank you for reaching out to us.You can set up special days for your employees. This feature allows you to configure one or multiple days when the employee’s schedule is somehow different f ... Guneet Star ratingClosed   Amelia   Updated December 1, 2021 at 4:46pm   2 Most recent comment from [deleted]:Hi GuneetThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  F ... Gerard Venter Price Display Removal in Employee PanelClosed   Amelia   Updated December 1, 2021 at 3:34pm   2 Most recent comment from [deleted]:Hi GerardThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features.I can explain how to find and copy the selectors you need to use to hide somet ... Etienne Google calendar synchronizationClosed   Amelia   Updated December 1, 2021 at 3:23pm   4 Most recent comment from [deleted]:You are most welcome I am glad to hear that If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  morfi Date Picker default rangeClosed   Amelia   Updated December 1, 2021 at 3:08pm   2 Most recent comment from Marko Davidović:Hello, Thank you for purchasing Amelia, and for reaching out to us.Currently, there is no such feature built-in in Amelia. Thank you for your suggestion we will forward it to our development team.If ... lina tengblad timezoneClosed   Amelia   Updated December 1, 2021 at 3:03pm   2 Most recent comment from Marko Davidović:Hello Lina, Thank you for purchasing Amelia, and for reaching out to us. Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any tim ... pawel Consultant to WP user mapping with multiple rolesClosed   Amelia   Updated December 1, 2021 at 3:00pm   6 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Lucia License changeClosed   Amelia   Updated December 1, 2021 at 2:54pm   2 Most recent comment from [deleted]:Hi LuciaThank you for reaching out to us.Please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/Amel ...