We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Randal customer panel rebookingClosed   Amelia   Updated December 8, 2021 at 7:52am   11 Most recent comment from Marko Davidović:Hello Randal,Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. We understand your point of view and we have forwarded your s ... Adrian ExtrasClosed   Amelia   Updated December 8, 2021 at 7:35am   2 Most recent comment from Marko Davidović:Hello Adrian, Thank you for purchasing Amelia, and for reaching out to us.Yes you can set it up as you wish. You just need to go to Amelia/service/edit service/extras there you can click on add extra ... Robin Displaying eventsClosed   Amelia   Updated December 7, 2021 at 7:41pm   6 Most recent comment from [deleted]:Hi RobinMy sincere apologies, this feature is on the roadmap still it has not yet been released but I'll kindly ask you to add it as a feature suggestion on this page since features are pushe ... stephanie jenkins Calendar HelpClosed   Amelia   Updated December 7, 2021 at 1:02pm   2 Most recent comment from Stanislav Snagovskiy:Hello Stephanie, Thank you for purchasing Amelia, and for reaching out to us. You can very easily set up any flexible and custom schedule for your employee, please check this how-to-do-it instructio ... Javier Mandrille rest days reservationsClosed   Amelia   Updated December 7, 2021 at 12:44pm   2 Most recent comment from Marko Davidović:Hello Javier, Thank you for purchasing Amelia, and for reaching out to us. There is no error we haven't received any tickets like yours about this issue. Please check the working hours, working d ... Terry Chadban Unable to connect Amelia SMSClosed   Amelia   Updated December 7, 2021 at 11:16am   4 Most recent comment from Marko Davidović:Hello Terry, We are glad that we're able to help you. If you have any more questions please feel to open another ticket. gene classroom rentalClosed   Amelia   Updated December 7, 2021 at 11:14am   2 Most recent comment from Stanislav Snagovskiy:Hello Gene, Thank you for reaching out to us.Unfortunately, this can't be done yet. We will add it in one of our future updates. Currently, you can only create 2 employees - one would work from 8 ... Rosetta Facciolini Print the list of appointment that appear on the screen in this area?Closed   Amelia   Updated December 7, 2021 at 9:51am   5 Most recent comment from Marko Davidović:Hello Rosetta,You are most welcome if you need anything else please feel to open another ticket. Marko Tavra Allow bringing someone in catalogClosed   Amelia   Updated December 6, 2021 at 7:41pm   6 Most recent comment from [deleted]:Hi Marko If you turn off the option to select a employer for the form 'catalog booking form - catalog service - step 2' it directly also hides the option 'bringing anyone with you' ... parv Customer profiles showing on google searchClosed   Amelia   Updated December 6, 2021 at 3:02pm   2 Most recent comment from Marko Davidović:Hello Parv, Thank you for purchasing Amelia, and for reaching out to us. We didn't quite get what exactly do you mean? Customers profile arent public. Customer Panel, allows customers to manage ... Raul employee making events adds all employees automaticallyClosed   Amelia   Updated December 6, 2021 at 2:29pm   6 Most recent comment from Marko Davidović:Hello Raul,An employee can't be an administrator. This is most likely why this is happening. An administrator can't be mixed with any other user role, so you should definitely remove this ro ... Neil Hedley ShortcodesClosed   Amelia   Updated December 6, 2021 at 2:27pm   2 Most recent comment from Marko Davidović:Hello Neil, Thank you for purchasing Amelia, and for reaching out to us. Currently, there is no such feature built-in in Amelia. Unfortunately, you can not completely bypass Amelia's service se ... Haarty Hanks Login details are not sending to customer email address.Closed   Amelia   Updated December 6, 2021 at 1:31pm   2 Most recent comment from Aleksandar Vuković:Hello HaartyThis is not automatic information that's generated and sent to the customer.1. You need to create a page where you'll add the [ameliacutomerpanel] shortcode.2. Copy the URL of th ... LAFESTA Activation after changing the domainClosed   Amelia   Updated December 6, 2021 at 10:52am   8 Most recent comment from Aleksandar Vuković:Hi again LafestaI don't know what was saved as a purchase code in the database, but I deactivated it, and activated the purchase code. After that I was able to successfully update the plugin fr ... courouve appointment confirmation email in spamClosed   Amelia   Updated December 6, 2021 at 10:39am   2 Most recent comment from Stanislav Snagovskiy:Hello, Patricia, Thank you for reaching out to us. It depends on the settings of your email app or service, usually, it is enough just to highlight the letter and click "this is not spam", could you� ...