We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ryan Automated qr code emailClosed   Amelia   Updated December 3, 2021 at 1:58pm   2 Most recent comment from Stanislav Snagovskiy:Hi, Ryan, Thank you for your inquiry. Unfortunately, at the moment there's no such a built-in feature in Amelia. We plan to include QR codes in future updates of Amelia. Basically, there are no t ... Pesce Comunica variable productsClosed   Amelia   Updated December 3, 2021 at 1:54pm   6 Most recent comment from Aleksandar Vuković:That's OK, Paola, it's just a note julian Sending notification to 2 emailsClosed   Amelia   Updated December 3, 2021 at 1:42pm   4 Most recent comment from Marko Davidović:Hello Julian, We are glad that we're able to help you. If you have any more questions please feel to open another ticket. Eugenio Taxes at checkoutClosed   Amelia   Updated December 3, 2021 at 12:49pm   2 Most recent comment from Marko Davidović:Hello Eugenio, Thank you for purchasing Amelia, and for reaching out to us. Amelia itself doesn't handle the payments but we have integration with several payment systems such as: PayPal, Molli ... Danilo Change domani issueClosed   Amelia   Updated December 3, 2021 at 12:45pm   2 Most recent comment from Marko Davidović:Hello Danilo, Thank you for purchasing Amelia, and for reaching out to us. Amelia can't be activated through the store, but from the website where you install it on.When you install Amelia on a ... Philipp Herrmann Configuration problemsClosed   Amelia   Updated December 3, 2021 at 11:41am   2 Most recent comment from Marko Davidović:Hello Philipp, Thank you for purchasing Amelia, and for reaching out to us. Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any ... Reinhard Lamp Event booking informationClosed   Amelia   Updated December 3, 2021 at 11:25am   2 Most recent comment from Stanislav Snagovskiy:Dear Reinhard, Thank you for contacting us. Сould you provide me more information, screenshots about this issue so that I can help you.  Reinhard Lamp Performance Issue with Amelia event viewClosed   Amelia   Updated December 3, 2021 at 11:24am   2 Most recent comment from Stanislav Snagovskiy:Dear, Reinhard, I’m so sorry to hear you experiencing some troubles, I’m here to help. message: "SQLSTATE[42000] [1203] User o4953747 already has more than 'max_user_connections' active ... Eric Brulmans Remove circleClosed   Amelia   Updated December 3, 2021 at 10:33am   2 Most recent comment from Marko Davidović:Hello Eric, Thank you for purchasing Amelia, and for reaching out to us.You can do that easily in Amelia/customize - Catalog booking form.There you can go on edit field and just disable "Image Thumbs ... Ron Poppen Appointment LocationClosed   Amelia   Updated December 3, 2021 at 10:24am   4 Most recent comment from Marko Davidović:Hello Ron, Unfortunately, you can not do it in that way custom fields go bellow the standard fields. But maybe i can offer you a workaround, you can rename "Frist name fields " to be "Full name" so t ... Ava Charpentier BillClosed   Amelia   Updated December 3, 2021 at 10:13am   2 Most recent comment from Stanislav Snagovskiy:Hello, Ava, Thank you for reaching out to us. Here's your receipt for the purchase.  https://my.paddle.com/invoice/30829776/118498828-chre2ba76ca992d-6e7bd27386 If you need some further assistan ... Sergio Jacome NotificationsClosed   Amelia   Updated December 3, 2021 at 9:55am   2 Most recent comment from Marko Davidović:Hello Sergio, Thank you for purchasing Amelia, and for reaching out to us.Cron is a Linux utility which schedules a command or script on your server to run automatically at a specified time and date. ... Craig Tucker Amelia SMS log in problemsClosed   Amelia   Updated December 3, 2021 at 7:42am   7 Most recent comment from Marko Davidović:Hello , We are glad that everything has been sorted out. If you have any more questions please feel to open another ticket. DoQtor Adding Plugin to Testing SiteClosed   Amelia   Updated December 2, 2021 at 6:46pm   4 Most recent comment from [deleted]:Hi DoQtorYour licence is already activated that is why you cannot see the input field. You can click on the Deactivate button on the bottom right corner and you will be able to enter a new purchase c ... dRay Limit Bookings Per DayClosed   Amelia   Updated December 2, 2021 at 2:04pm   4 Most recent comment from Marko Davidović:Hello, We are glad to hear that. If you have any more questions please feel to open another ticket.