We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Yamil Insaurralde Hiding the Price info on "Bookings" sectionsClosed   Amelia   Updated December 16, 2021 at 10:53am   10 Most recent comment from Uroš Jovanović:Hello Yamil,Thank you for your suggestion. We carefully follow customers' requirements and try to implement most of them if they appear in requests from time to time, so we will add them to our ... nelson Only logged in User can book event or serviceClosed   Amelia   Updated December 16, 2021 at 9:55am   2 Most recent comment from Marko Davidović:Hello Nelson, Thank you for purchasing Amelia, and for reaching out to us.Currently, there is no such feature built-in in Amelia. Amelia doesn't yet have a membership feature, but it will be de ... Slick Design Customer - Employee relationship/link?Closed   Amelia   Updated December 16, 2021 at 9:52am   4 Most recent comment from Marko Davidović:Hello Slick,Unfortunately, currently, there is no such feature built-in in Amelia. What you want to achieve is not possible at this time.I'll kindly ask you to add it as a feature suggestion on� ... Cesar Date pickerClosed   Amelia   Updated December 16, 2021 at 9:21am   2 Most recent comment from Marko Davidović:Hello Cesar, Thank you for purchasing Amelia, and for reaching out to us.Amelia doesn't have date and time settings, so to change the time format, you need to change the format in WordPress Gen ... Robin Tindall Step 1 is missing / different from customizerClosed   Amelia   Updated December 16, 2021 at 9:19am   3 Most recent comment from Marko Davidović:Hello Robin, Thank you for purchasing Amelia, and for reaching out to us. We took a closer look and in our system and we saw that you have a basic license. Amelia's basic license does not in ... Anja Instead AM/PM in GermanyClosed   Amelia   Updated December 15, 2021 at 2:44pm   2 Most recent comment from [deleted]:Hello Anja Amelia doesn't have date and time settings, so to change the time format, you need to change the format in WordPress General Settings and that will be applied in Amelia as well. Plea ... Joas Schurer Missing edit icon in settingsClosed   Amelia   Updated December 15, 2021 at 2:18pm   2 Most recent comment from Stanislav Snagovskiy:Hello Joas, Thank you for reaching out to us. Thank you for your suggestion. We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time ... Jenny Hipkiss Font Appearing Differently on Live PageClosed   Amelia   Updated December 15, 2021 at 12:35pm   8 Most recent comment from Uroš Jovanović:Hello Jenny, Glad we were able to assist you.Feel free to contact us if you have any other questions. Riccardo Lazzari Remove email placeholderClosed   Amelia   Updated December 15, 2021 at 11:53am   7 Most recent comment from Marko Davidović:Hello Riccardo, This is actually Unicode text for "[email protected]": It is being generated by the "Email Encoder - Protect Email Addresses" plugin: If this plugin is deactivated, the default placeho ... Martin Hordijk Update error PHPMailer.phpClosed   Amelia   Updated December 15, 2021 at 11:20am   2 Most recent comment from Marko Davidović:Hello Martin, Thank you for purchasing Amelia, and for reaching out to us.This is probably up to the permissions of the folder where your site is. Ask your hosting provider if you have read/write perm ... Titus URGENT,Closed   Amelia   Updated December 15, 2021 at 9:26am   2 Most recent comment from Uroš Jovanović:Hello Titus,Thank you for your patience.My colleague has already answered you in another ticket.Please check his response at #2938026.Feel free to contact us if you have any other issues. Adam discount codeClosed   Amelia   Updated December 15, 2021 at 8:06am   2 Most recent comment from Marko Davidović:Hello Adam, Thank you for purchasing Amelia, and for reaching out to us.We need a little more information. Please send us more detail and a couple of screenshots of what exactly you want to achieve an ... Shira Feen Googe LinksClosed   Amelia   Updated December 15, 2021 at 8:03am   5 Most recent comment from Marko Davidović:Hello Shira,I'm afraid Felipe is right Google meet appears in Calendar and they have Google meet link there, as for Zoom that a different platform than Google, and their link can be sent directly ... Federica Marrone Not possible to select number of participantsClosed   Amelia   Updated December 14, 2021 at 11:17pm   13 Most recent comment from Aleksandar Vuković:Hello FedericaWhat you see is [ameliacatalog] booking form. The string that you see (Book Appointment) is not available in the Step-by-Step Booking form, which you're currently using on your sit ... Kylie Confirming customer email addressClosed   Amelia   Updated December 14, 2021 at 8:24pm   2 Most recent comment from [deleted]:Hi KylieThank you for reaching out to us. There is no such builtin feature but you can add required custom fields that would ask your clients to re-enter their information. Please have a look at our d ...