We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

[email protected] Service duration defines hours - global settingClosed   Amelia   Updated December 13, 2021 at 9:30am   2 Most recent comment from Uroš Jovanović:Hello, Unfortunately, the global settings are applied to both from a backend and frontend, so you could possibly, change the global settings before creating an appointment from the backend, and then c ... Luis Filipe Diogo Gonçalves Employee with multiple locationsClosed   Amelia   Updated December 13, 2021 at 9:26am   9 Most recent comment from Marko Davidović:Hello Polly,When you have questions, please open a new ticket, and we will help you there. In that way, issues and questions which are related to different subjects will be in separate tickets so othe ... Pesce Comunica button colorClosed   Amelia   Updated December 13, 2021 at 9:14am   2 Most recent comment from Uroš Jovanović:Hello, Thank you for reaching out to us.This is most likely a conflict with a WordPress theme.  You can use this CSS code to edit the button you want customized. .am-button-wrapper > .el-button--pri ... Mark Terborg Event with Zero AvailabilityClosed   Amelia   Updated December 13, 2021 at 9:06am   4 Most recent comment from Uroš Jovanović:Hello Mark,Glad we were able to assist you.Contact us if you have any other questions. Sergio Ferrari Show Services IssuesClosed   Amelia   Updated December 13, 2021 at 9:05am   3 Most recent comment from Uroš Jovanović:Hello Sergio,Thank you for reaching out to us.Glad to hear that you managed to resolve the issue.Feel free to contact us if you have any other questions. Brandon Lee Booking BufferClosed   Amelia   Updated December 13, 2021 at 8:59am   9 Most recent comment from Marko Davidović:Hello Brandon, We are glad that everything has been sorted out. If you have any more questions please feel to open another ticket. Ester Asking for a bill when buying AmeliaClosed   Amelia   Updated December 13, 2021 at 8:42am   4 Most recent comment from Marko Davidović:Hello Ester, We are glad that we're able to help you. If you have any more questions please feel to open another ticket. Benjamin No emails sent when cancel a booking through backendClosed   Amelia   Updated December 12, 2021 at 12:03am   12 Most recent comment from Aleksandar Vuković:That's great news, Benjamin, thanks for letting me know!You basically solved this by noticing the small details. Thanks!If you have any further questions or issues, please feel free to open a ne ... Phil Package ServicesClosed   Amelia   Updated December 12, 2021 at 12:00am   17 Most recent comment from Aleksandar Vuković:Thank you for your support, Phil!It means a lot to us, honestly. If you like what you see now, give us a few months Anyway, if you need some further assistance, please feel free to reach out to us. Pierre-Alex SMS not deliveredClosed   Amelia   Updated December 11, 2021 at 11:44pm   5 Most recent comment from Aleksandar Vuković:Hi again Pierre-AlexWe've had a few complaints about SMS, but they're mostly coming from the middle east, India, and Australia. Rarely from the EU.I'm not sure if France has some sort o ... Matthew Bambrick Conditional FormsClosed   Amelia   Updated December 10, 2021 at 8:49pm   2 Most recent comment from [deleted]:Hi MatthewThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  ... Duncan Harding How to get amelia on wordpressClosed   Amelia   Updated December 10, 2021 at 4:51pm   4 Most recent comment from [deleted]:Hi Duncan I am not sure I understand the issue I'm afraid. Did you create employees and set their work schedules, assigned them to these services? Did you place any Amelia shortcodes on any of y ... Clara Price based on people numberClosed   Amelia   Updated December 10, 2021 at 4:48pm   4 Most recent comment from [deleted]:You are most welcome Have a wonderful day!  Gaia A service category is not visible on websiteClosed   Amelia   Updated December 10, 2021 at 2:38pm   5 Most recent comment from Uroš Jovanović:Hello Gaia, Glad we could assist you.Feel free to contact us if you have any other issues. Ali Rizvi Appointment cancel URL is not workingClosed   Amelia   Updated December 10, 2021 at 2:37pm   4 Most recent comment from Uroš Jovanović:Hello Ali,I have tested this from my side, booked an appointment, received an email and cancelled it successfully (Screenshots attached).