We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

claudia I clienti non riescono a prenotareClosed   Amelia   Updated December 22, 2021 at 5:08pm   6 Most recent comment from Stanislav Snagovskiy:Hello Claudia,I hope you are doing well.At the moment everything works fine from my side, please check it out. There was a problem with WooCommerce plugin, which was integrated with Amelia. I update ... Jan Joost Verbij activating Amelia on websiteClosed   Amelia   Updated December 22, 2021 at 4:16pm   2 Most recent comment from Stanislav Snagovskiy:Hello Jan, Thank you for reaching out to us.Actually, the answer to your question is written on the screenshot you provided.Unfortunately, you cannot just enter the purchase code and update Lite to t ... Arthur Doyen-Rodriguez Payment methods label translatedClosed   Amelia   Updated December 22, 2021 at 2:51pm   2 Most recent comment from [deleted]:Hi ArthurFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Gianluca Lorenzi cancel appointmenClosed   Amelia   Updated December 22, 2021 at 2:42pm   10 Most recent comment from Uroš Jovanović:Hello Gianluca, Glad we were able to assist you.Feel free to contact us if you have any other questions. Bunica Teodor Appointment hoursClosed   Amelia   Updated December 22, 2021 at 1:48pm   6 Most recent comment from Uroš Jovanović:Hello Bunica,Thank you for providing screenshots along with the explanation of the problem.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log ... Andrew Wain Showing events in calendarClosed   Amelia   Updated December 22, 2021 at 11:59am   2 Most recent comment from Stanislav Snagovskiy:Hello Andrew, Thank you for reaching out to us.Do you mean Events Calendar Booking View in the frontend or somewhere else?Сould you provide me with screenshots, regarding this issue? So I will be abl ... Frédéric Prud\'homme Add an appointment without blocking the employee's availabilityClosed   Amelia   Updated December 22, 2021 at 11:07am   2 Most recent comment from Marko Davidović:Hello Frédéric, Thank you for purchasing our product, and for reaching out to us.Unfortunately currently, there is no such feature built-in. In Amelia you can only get reminders for booked appointm ... lewis technicalClosed   Amelia   Updated December 21, 2021 at 3:55pm   2 Most recent comment from Stanislav Snagovskiy:Hello Lewis, Thank you for reaching out to us.Go to Services - Edit Service - Settings - Period available for booking in advance. And set how many days in advance customers can book.I hope it helps.I ... Mohammad Alabdullah Rest ApiClosed   Amelia   Updated December 21, 2021 at 3:35pm   2 Most recent comment from Stanislav Snagovskiy:Hello Mohammad,Thank you for purchasing Amelia, and for reaching out to us. We have API Routes for Amelia, but most of them are protected and depend on the permissions that are set in WordPress Acco ... Mohammed Al Ragom ZoomClosed   Amelia   Updated December 21, 2021 at 3:13pm   8 Most recent comment from Miloš Jovanović:Hello again, Mohammed. Can you please try to add this to your Custom CSS, on Customize > from the Appearance Tab, from Main Dashboard on WP Admin ? #pane-details > form > div > div.el-col.el-col-15 > ... N'Teasha U Brownlee Divi Builder Integration for Amelia Booking PluginClosed   Amelia   Updated December 21, 2021 at 2:23pm   6 Most recent comment from Uroš Jovanović:Hello N'Teasha,Feel free to contact us if you have any other questions. Clara scheduleClosed   Amelia   Updated December 21, 2021 at 2:22pm   4 Most recent comment from Uroš Jovanović:Hello Clara,Glad to hear that.Feel free to contact us if you have any other questions. Asif Need to integrate Moneris Payment gateway in our Amelia PluginClosed   Amelia   Updated December 21, 2021 at 1:34pm   2 Most recent comment from Marko Davidović:Hello Wendy, Thank you for purchasing Amelia, and for reaching out to us.Amelia have integration only with payment systems such as: PayPal, Mollie, Stripe and WooCommerce. We do not have the int ... RJ Reference CodeClosed   Amelia   Updated December 21, 2021 at 12:33pm   2 Most recent comment from Stanislav Snagovskiy:Hello RJ,Thank you for reaching out to us.I'm sorry to disappoint you, but unfortunately, we don't have such functionality in the plugin's built-in features. It probably can be done w ... Cinthia Olberg Daniel Fogaça ReembolsoClosed   Amelia   Updated December 21, 2021 at 12:18pm   2 Most recent comment from Uroš Jovanović:Hello Cinthia,Really sorry to hear that. We considered your refund request and you will get a full refund.Wish you all the best.