We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

doriane meunier Configuring ScheduleClosed   Amelia   Updated December 24, 2021 at 12:43pm   4 Most recent comment from Stanislav Snagovskiy:Hello Doriane,Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way ... David Wilson Payment but no appointmentClosed   Amelia   Updated December 24, 2021 at 2:47pm   5 Most recent comment from Stanislav Snagovskiy:Dear David, I successfully created a test appointment using Paypal Sandbox mode, and there are no issues detected from my side. At the moment everything is working fine, and it is impossible to say e ... Ron Poppen Employee SelectionClosed   Amelia   Updated December 24, 2021 at 11:27am   16 Most recent comment from Marko Davidović:Hello Ron,We are glad that we're able to help you. If you have any more questions please feel to open another ticket. Dave Display of servicesClosed   Amelia   Updated December 24, 2021 at 10:43am   2 Most recent comment from Stanislav Snagovskiy:Hello Dave,Thank you for reaching out to us.This shortcode [ameliacatalog show=packages category=4] does not exist, try using [ameliacatalog category=4] instead.You can see a full list of shortcodes ... Adrián Ďurica Amelia - Can book event only for one yearClosed   Amelia   Updated December 24, 2021 at 8:48am   4 Most recent comment from [deleted]:Hi AdriánI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Please feel free to search through our feature suggestion page ... Ruben Mandema InvoicesClosed   Amelia   Updated December 23, 2021 at 3:24pm   2 Most recent comment from Stanislav Snagovskiy:Hello Ruben,Thank you for reaching out to us. Amelia is not a payment engine, so it doesn't generate invoices. Invoices are generated by payment providers (Stripe, PayPal, etc), so you're l ... Daniel Rubín Only logged user to wordpress can see free slots problemClosed   Amelia   Updated December 23, 2021 at 12:24pm   10 Most recent comment from Stanislav Snagovskiy:You are welcome, Daniel,No worries, I am glad that now everything is working fine.  If you have any more issues or questions feel free to open a new ticket, we will gladly help. Lode Callens EventsClosed   Amelia   Updated December 23, 2021 at 10:36am   2 Most recent comment from Stanislav Snagovskiy:Hello Lode,Thank you for reaching out to us.Amelia triggers the appointment creation on statuses "Completed", "Processing" and "On Hold". So, when you change the payment status to one of these, an ap ... Sebastian Adrian-Kalchhauser Event Calendar view not rendering in modalClosed   Amelia   Updated December 23, 2021 at 10:25am   7 Most recent comment from Stanislav Snagovskiy:Hello Sebastian,I hope you are doing well.Sorry for the late response, our developers said it was some kind of conflict, so they need to take a look locally. Would you be able to provide us with a st ... Rachel Duplicate Appointment Not WorkingClosed   Amelia   Updated December 23, 2021 at 9:43am   4 Most recent comment from [deleted]:Hi Rachel Duplicating an appointment might be helpful when you are in a meeting with a customer, and he/she wants a follow-up appointment for the same service and employee. You can duplicate the appo ... Tim Schoenmakers No available datesClosed   Amelia   Updated December 23, 2021 at 8:10am   8 Most recent comment from Marko Davidović:Hello Tim,We are not sure what exactly do you mean? You can edit each service in Amelia/service/edit serviceOr if you are referring to our booking forms you can edit those in Amelia/customizeThere you ... Ali Raza Amelia is loading Slow!Closed   Amelia   Updated December 23, 2021 at 7:53am   19 Most recent comment from Aleksandar Vuković:Hey AliWith the next update, we are going to release some optimization, but I can't say for sure if that's going to resolve your issue.Amelia currently does exactly what you said - it loads ... Lovis Kauf General Settings are not workingClosed   Amelia   Updated December 23, 2021 at 7:31am   8 Most recent comment from Marko Davidović:Hello Lovis,In Amelia/customize your email field isn't mandatoryJust turn it on there and everything will be fine.If you have any further questions please don't hesitate to ask. Rachel Phone Number isnt a Required FieldClosed   Amelia   Updated December 22, 2021 at 5:32pm   4 Most recent comment from Stanislav Snagovskiy:Dear Rachel, Thank you for your suggestion. We carefully follow customers requirements and try to implement most of them if they appear in requests, I forwarded this to our developers.This is impl ... Ron Poppen Wrong timeslotsClosed   Amelia   Updated December 22, 2021 at 5:27pm   12 Most recent comment from Stanislav Snagovskiy:You are welcome, Ron,If you have any more issues or questions feel free to open a new ticket, we will gladly help.Thank you and stay safe.