We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Peter Pre-Select PurchaseClosed   Amelia   Updated December 9, 2021 at 4:37pm   2 Most recent comment from [deleted]:Hi PeterThank you for reaching out to us.In general, it is not possible to book multiple appointments at once with current built-in features in Amelia. But it is on our to-do list for future updates. ... Pepy Customers appointments have been cancelled automaticallyClosed   Amelia   Updated December 9, 2021 at 3:45pm   4 Most recent comment from [deleted]:Hi Pepy1. For example: https://chrome.google.com/webstore/detail/malware-url-scanner/ianpniapgjchiheejeipopldaanbjicd This virus & URL scanner is a chrome extension which checks any URL for potenti ... Cheying Customize field with conditionClosed   Amelia   Updated December 9, 2021 at 3:19pm   2 Most recent comment from Uroš Jovanović:Hello Cheying, Thank you for reaching out to us. Unfortunately, this is not available with the plugin's inbuilt features, as the custom fields cannot contain conditional values that could be used ... Rosetta Facciolini ​How to select customer login?Closed   Amelia   Updated December 9, 2021 at 2:30pm   5 Most recent comment from Marko Davidović:Hello Rosetta, We are glad that we're able to help you. If you have any more questions please feel to open another ticket. Ruben Mandema Front-end panels not showing upClosed   Amelia   Updated December 9, 2021 at 2:27pm   3 Most recent comment from Uroš Jovanović:Hello Ruben,Thank you for letting us know.Feel free to open a new ticket if you have any other questions. Quentin Lascoste Stripe Package Pro Payment two timesClosed   Amelia   Updated December 9, 2021 at 2:04pm   2 Most recent comment from [deleted]:Hi PerrineUnfortunately this cannot be achieved using the plugin's builtin features. You can only enable deposit payment for the package but the remaining amount can only be paid on site. I' ... Kim Eglin Closed Usergroups for certain EventsClosed   Amelia   Updated December 9, 2021 at 1:46pm   2 Most recent comment from [deleted]:Hi KimThank you for reaching out to us.Unfortunately there is no builtin feature for this. What I can suggest is adding tags to your events and on one page (accessible to everyone) display all other ... Carles 3 questions about the pluginClosed   Amelia   Updated December 9, 2021 at 1:32pm   4 Most recent comment from Marko Davidović:Hello Carles, We are glad that we're able to help you. If you have any more questions please feel to open another ticket. Azin Mehrjou Schedule syncClosed   Amelia   Updated December 9, 2021 at 1:25pm   6 Most recent comment from Marko Davidović:Hello Azin, We are glad that we're able to help you. If you have any more questions please feel to open another ticket. Kim Phu Notification Email to Employees OnlyClosed   Amelia   Updated December 9, 2021 at 12:43pm   2 Most recent comment from Stanislav Snagovskiy:Hello Kim, Thank you for reaching out to us. Provide me please with more information regarding this problem so I can help, screenshots, what email service do you use? I would like to clarify that If ... Clara Location questionClosed   Amelia   Updated December 9, 2021 at 12:40pm   2 Most recent comment from Stanislav Snagovskiy:Hello Clara, Thank you for reaching out to us. One employee can't work on multiple locations at the same time, you have to create 3 services "Versailles", "Louvre" and "Eiffel", so when one of ... phillipe souza Gift purchaseClosed   Amelia   Updated December 9, 2021 at 12:29pm   2 Most recent comment from Marko Davidović:Hello Phillipe, At the moment we only have Coupons. The only way someone can purchase an appointment as a gift, and have that person who receives the gift receive the email notification would be ... Kyle Amelia Booking - Round Robin Option?Closed   Amelia   Updated December 9, 2021 at 11:13am   2 Most recent comment from Stanislav Snagovskiy:Hello Kyle,Unfortunately, this can't be done at the moment, Amelia is assigning appointments randomly, but it should be evenly distributed.If you have any more issues or questions feel free to as ... Sanna Scroll to top after click on cancelClosed   Amelia   Updated December 9, 2021 at 11:09am   5 Most recent comment from Stanislav Snagovskiy:Hello Sanna,Unfortunately, this can't be done at the moment, since we don't have a hook for the "Cancel" button yet. Our developers will include new hooks for one of our future updates, so y ... Alexander No ability to charge deposits on manual appointment creationClosed   Amelia   Updated December 9, 2021 at 10:20am   4 Most recent comment from Marko Davidović:Hello Alexander, Thank you for purchasing Amelia, and for reaching out to us.Amelia is not a payment provider, and we use external providers' APIs which are somewhat limited. The API that's ...