We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Michael Grant Limit individual bookingsClosed   Amelia   Updated December 17, 2021 at 1:42pm   2 Most recent comment from [deleted]:Hello Michael Thank you for reaching out to us. I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.It probably can be done w ... Oliver functionalityClosed   Amelia   Updated December 17, 2021 at 1:26pm   4 Most recent comment from [deleted]:Hi again OliverI can see the solution with Extras like not using Extra "Model", but using Extra "1 hour shooting with model N" and setting Maximum Quantity to 5 (for example). So, your customer books ... Felicia Westerlund Google Calendar Multiple EmployeesClosed   Amelia   Updated December 17, 2021 at 12:36pm   6 Most recent comment from Stanislav Snagovskiy:Dear Felicia,I hope you're doing well. No worries, everything will work as supposed to, just follow the instructions below, this should help solve your issue, if not, let us know, please.Thank y ... William Hartanto Employee InformationClosed   Amelia   Updated December 17, 2021 at 10:48am   2 Most recent comment from Marko Davidović:Hello William, Thank you for purchasing Amelia, and for reaching out to us.Currently, there is no such feature built-in in Amelia. You can only create separate pages on your site where the customers ... Daniele Employees view appointment of otherClosed   Amelia   Updated December 17, 2021 at 9:52am   6 Most recent comment from Marko Davidović:Hello Daniele, Thank you for purchasing Amelia, and for reaching out to us.If you mean "is it possible to enable the deletion of an appointment from the frontend" for the employees so that they can d ... Jeremy Avenarius Creating a custom table to show bookings to customer instead of using customer panelClosed   Amelia   Updated December 17, 2021 at 9:33am   4 Most recent comment from Stanislav Snagovskiy:You are welcome, Jeremy, We do not provide custom work. I'm sorry to disappoint you, but unfortunately, there is no advice we could share about this, at the moment. Since what you're tryi ... nelson Amelia Customer panel not showingClosed   Amelia   Updated December 17, 2021 at 9:12am   2 Most recent comment from Stanislav Snagovskiy:Hello Nelson, Thank you for reaching out to us. I fixed it, please check http://aepa.asia/amelia-customer-panel/ You had a conflict with Vue JS: I disabled the "Use already loaded Vue" setting in Ame ... Shana Service DurationClosed   Amelia   Updated December 17, 2021 at 8:23am   4 Most recent comment from Marko Davidović:Hello Shana, We are glad that we're able to help you. If you have any more questions please feel to open another ticket. Pesce Comunica slotClosed   Amelia   Updated December 17, 2021 at 7:53am   6 Most recent comment from Marko Davidović:Hello, We are glad that everything has been sorted out. If you have any more questions please feel to open another ticket. François No events in calendar viewClosed   Amelia   Updated December 16, 2021 at 5:25pm   2 Most recent comment from Stanislav Snagovskiy:Hello François,Thank you for reaching out to us.Issues like this usually occur when there is a conflict either with another plugin you have installed. Can you please deactivate all other plugins exce ... Carles Employee photo profileClosed   Amelia   Updated December 16, 2021 at 4:44pm   10 Most recent comment from Stanislav Snagovskiy:Hello Carles,I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. The employee's profile picture can only be changed f ... Yoan "Multiple Booking" not being displayed on my catalog layout serviceClosed   Amelia   Updated December 16, 2021 at 1:56pm   4 Most recent comment from Stanislav Snagovskiy:You are welcome, Yoan,We are glad you were able to resolve your issue. I'm sorry to disappoint you, but regarding your second question, I can say that, unfortunately, something like this is no ... Lennart Øster AppointmentsClosed   Amelia   Updated December 16, 2021 at 1:35pm   6 Most recent comment from Stanislav Snagovskiy:Hello Anoop,Could you be kind to create a new ticket with your own issue? And could you provide us please with more information and screenshots, regarding this issue? So we will be able to reproduce ... Robin Tindall Multiple bookingsClosed   Amelia   Updated December 16, 2021 at 12:28pm   4 Most recent comment from Uroš Jovanović:Hello Robin,Thank you for reaching out to us.Unfortunately, this is not possible with Amelia's built-in features as discounts can only be applied through coupons or packages of services.Please ... nelson Amelia shortcode not showing on elementorClosed   Amelia   Updated December 16, 2021 at 11:22am   7 Most recent comment from Marko Davidović:Hello Nelson,When we go to the workshop page and select a "course" one booking open immediately you can see it in the pictureAnd it takes us right to the cartPlease tell us is it started to work in th ...