As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

Tim Schoenmakers No available datesClosed   Amelia   Updated December 23, 2021 at 8:10am   8 Most recent comment from Marko Davidović:Hello Tim,We are not sure what exactly do you mean? You can edit each service in Amelia/service/edit serviceOr if you are referring to our booking forms you can edit those in Amelia/customizeThere you ... Ali Raza Amelia is loading Slow!Closed   Amelia   Updated December 23, 2021 at 7:53am   19 Most recent comment from Aleksandar Vuković:Hey AliWith the next update, we are going to release some optimization, but I can't say for sure if that's going to resolve your issue.Amelia currently does exactly what you said - it loads ... Lovis Kauf General Settings are not workingClosed   Amelia   Updated December 23, 2021 at 7:31am   8 Most recent comment from Marko Davidović:Hello Lovis,In Amelia/customize your email field isn't mandatoryJust turn it on there and everything will be fine.If you have any further questions please don't hesitate to ask. Rachel Phone Number isnt a Required FieldClosed   Amelia   Updated December 22, 2021 at 5:32pm   4 Most recent comment from Stanislav Snagovskiy:Dear Rachel, Thank you for your suggestion. We carefully follow customers requirements and try to implement most of them if they appear in requests, I forwarded this to our developers.This is impl ... Ron Poppen Wrong timeslotsClosed   Amelia   Updated December 22, 2021 at 5:27pm   12 Most recent comment from Stanislav Snagovskiy:You are welcome, Ron,If you have any more issues or questions feel free to open a new ticket, we will gladly help.Thank you and stay safe. claudia I clienti non riescono a prenotareClosed   Amelia   Updated December 22, 2021 at 5:08pm   6 Most recent comment from Stanislav Snagovskiy:Hello Claudia,I hope you are doing well.At the moment everything works fine from my side, please check it out. There was a problem with WooCommerce plugin, which was integrated with Amelia. I update ... Jan Joost Verbij activating Amelia on websiteClosed   Amelia   Updated December 22, 2021 at 4:16pm   2 Most recent comment from Stanislav Snagovskiy:Hello Jan, Thank you for reaching out to us.Actually, the answer to your question is written on the screenshot you provided.Unfortunately, you cannot just enter the purchase code and update Lite to t ... Arthur Doyen-Rodriguez Payment methods label translatedClosed   Amelia   Updated December 22, 2021 at 2:51pm   2 Most recent comment from [deleted]:Hi ArthurFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Gianluca Lorenzi cancel appointmenClosed   Amelia   Updated December 22, 2021 at 2:42pm   10 Most recent comment from Uroš Jovanović:Hello Gianluca, Glad we were able to assist you.Feel free to contact us if you have any other questions. Bunica Teodor Appointment hoursClosed   Amelia   Updated December 22, 2021 at 1:48pm   6 Most recent comment from Uroš Jovanović:Hello Bunica,Thank you for providing screenshots along with the explanation of the problem.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log ... Andrew Wain Showing events in calendarClosed   Amelia   Updated December 22, 2021 at 11:59am   2 Most recent comment from Stanislav Snagovskiy:Hello Andrew, Thank you for reaching out to us.Do you mean Events Calendar Booking View in the frontend or somewhere else?Сould you provide me with screenshots, regarding this issue? So I will be abl ... Frédéric Prud\'homme Add an appointment without blocking the employee's availabilityClosed   Amelia   Updated December 22, 2021 at 11:07am   2 Most recent comment from Marko Davidović:Hello Frédéric, Thank you for purchasing our product, and for reaching out to us.Unfortunately currently, there is no such feature built-in. In Amelia you can only get reminders for booked appointm ... lewis technicalClosed   Amelia   Updated December 21, 2021 at 3:55pm   2 Most recent comment from Stanislav Snagovskiy:Hello Lewis, Thank you for reaching out to us.Go to Services - Edit Service - Settings - Period available for booking in advance. And set how many days in advance customers can book.I hope it helps.I ... Mohammad Alabdullah Rest ApiClosed   Amelia   Updated December 21, 2021 at 3:35pm   2 Most recent comment from Stanislav Snagovskiy:Hello Mohammad,Thank you for purchasing Amelia, and for reaching out to us. We have API Routes for Amelia, but most of them are protected and depend on the permissions that are set in WordPress Acco ... Mohammed Al Ragom ZoomClosed   Amelia   Updated December 21, 2021 at 3:13pm   8 Most recent comment from Miloš Jovanović:Hello again, Mohammed. Can you please try to add this to your Custom CSS, on Customize > from the Appearance Tab, from Main Dashboard on WP Admin ? #pane-details > form > div > div.el-col.el-col-15 > ...