We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Cliff Blade Service HoursClosed   Amelia   Updated December 14, 2021 at 3:20pm   10 Most recent comment from Stanislav Snagovskiy:You are welcome, Cliff,If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Have a nice day! otshomampita pierre Problèmes de créneaux horairesClosed   Amelia   Updated December 14, 2021 at 3:00pm   10 Most recent comment from Uroš Jovanović:Hello,Glad we were able to assist you.Feel free to contact us if you have any other questions. Jan Google calendar links limitedClosed   Amelia   Updated December 14, 2021 at 2:42pm   2 Most recent comment from Stanislav Snagovskiy:Hello Jan, Thank you for reaching out to us. Please make sure that you enabled the "Remove Google Calendar Busy Slots" option in Amelia -> Settings -> Integrations -> Google Calendar and set the "Maxi ... Al Iframe translation with WeglotClosed   Amelia   Updated December 14, 2021 at 12:40pm   11 Most recent comment from Aleksandar Vuković:Hello again AlLoco Translate is not a plugin that automatically translates everything on your site. It's a plugin that's used for manually translating plugins and themes.The log-in token you ... Claire Barnett Vouchers?Closed   Amelia   Updated December 14, 2021 at 12:07pm   2 Most recent comment from Stanislav Snagovskiy:Hello Claire, Thank you for reaching out to us. You can create a coupon with a 100% discount, in this case, the service will be free for the applicant, and to sell coupons on your site you need to u ... Michal Garbulinski 2way appointments syncClosed   Amelia   Updated December 14, 2021 at 11:26am   4 Most recent comment from [deleted]:Hi Michal Our dev team is upgrading the plugin in the order from the most asked/suggested features. If your suggestion has been requested many times it will be soon, but I will kindly ask you to add i ... Travis R Hedrick Notifications not saving correctlyClosed   Amelia   Updated December 14, 2021 at 11:18am   14 Most recent comment from Aleksandar Vuković:Thanks for the credentials Travis!Altough, I am not able to replicate this issue. When I logged in, the notification in question had only "A" for its content, but still I was able to save it:I then t ... Nicholas McSwain AutomationClosed   Amelia   Updated December 14, 2021 at 11:09am   2 Most recent comment from Uroš Jovanović:Hello Nicholas, Thank you for reaching out to us. Unfortunately, without booking a service or event, customers cannot register. It is only possible for admin or manager user to create customers from t ... Reinaldo e commerceClosed   Amelia   Updated December 14, 2021 at 10:52am   2 Most recent comment from Marko Davidović:Hello Reinaldo, Thank you for purchasing Amelia, and for reaching out to us.Currently, there is no such feature built-in in Amelia. You can not remove only those two things within Amelia/customize. ... Erik LanguageClosed   Amelia   Updated December 14, 2021 at 10:37am   6 Most recent comment from Marko Davidović:Hello Erik, We are always grateful when you send us new improved translations. Thank you once again for your help. Rufaidh Customer PanelClosed   Amelia   Updated December 14, 2021 at 10:27am   11 Most recent comment from Marko Davidović:Hello Rufaidh, Thank you for purchasing Amelia, and for reaching out to us.We understand what you want to achieve but currently, there is no such feature built-in in Amelia.We can offer you to soluti ... Terry Chadban Issue with Google Maps and Location tabClosed   Amelia   Updated December 14, 2021 at 10:14am   4 Most recent comment from Uroš Jovanović:Hello Terry,Glad we were able to assist you.Feel free to contact us if you have any other issues. Kalen Color Changes don't workClosed   Amelia   Updated December 14, 2021 at 9:30am   2 Most recent comment from Marko Davidović:Hello Kalen, Thank you for purchasing Amelia, and for reaching out to us.You need to change Background Gradient Color one and to two in Amelia/customize just like one the picture and just save and it ... Shanice Baloe Coupon code function at booking an appointmentClosed   Amelia   Updated December 14, 2021 at 9:29am   2 Most recent comment from Stanislav Snagovskiy:Hello Shanice, You need to go Amelia - Appointments - Edit Appointment (or New Appointment) and you can choose the coupon code in the "Apply Coupon" field, if this field is not there, check if coup ... Kayleigh Reed Calendar view displaying the time of an event (rather than slots available)Closed   Amelia   Updated December 14, 2021 at 9:14am   2 Most recent comment from Stanislav Snagovskiy:Hello Kayleigh, I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. Thank you for your suggestion. We carefully follow cus ...