As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Dylan MOLLET Full day or Half day appointementClosed   Amelia   Updated December 30, 2021 at 9:06am   15 Most recent comment from Aleksandar Vuković:Awesome, Dylan!I'm glad to hear that!Can you, please, leave a review on the Lite version of Amelia if you have an account at wordpress.org and have a couple of minutes? No need to write any spe ... Evelien De Jonckheere Can't connect Google Agenda to AmeliaClosed   Amelia   Updated December 30, 2021 at 8:41am   4 Most recent comment from Marko Davidović:Hello Evelien, We are glad that we're able to help you.  My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review ... Maria Gama Send email to non-pay clientsClosed   Amelia   Updated December 29, 2021 at 3:53pm   7 Most recent comment from Stanislav Snagovskiy:You are welcome Maria, I hope you're doing well. 1) Then don't comment on this line of code: add_action('woocommerce_order_status_on-hold', [self::class, 'paymentComplete ... JOAN CARLES book several days same serviceClosed   Amelia   Updated December 29, 2021 at 11:39am   6 Most recent comment from Uroš Jovanović:Hello Joan,Great to hear that. Feel free to contact us if you have any other issues. Carles Export categoryClosed   Amelia   Updated December 29, 2021 at 10:44am   4 Most recent comment from Marko Davidović:Hello Carles, Thank you for your explanation. When you go to the calendar you can choose a category and you can even choose which service will be shown when you filter category you can see how it don ... MORLEVAT 1 service with 2 employeesClosed   Amelia   Updated December 29, 2021 at 9:25am   2 Most recent comment from Stanislav Snagovskiy:Hello MORLEVAT, Thank you for reaching out to us. If you want to have only one booking per employee for the same service you can connect all employees to the same Google calendar so one of the time ... Evelien De Jonckheere Authorized redirect URIClosed   Amelia   Updated December 29, 2021 at 9:09am   3 Most recent comment from Uroš Jovanović:Hello Evelien, Glad to hear that you were able to resolve the issue.Feel free to contact us if you have any other issues. MORLEVAT VAT rate settingClosed   Amelia   Updated December 29, 2021 at 8:53am   2 Most recent comment from [deleted]:Hi MORLEVATI can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/2946150/ For future reference, please don't open ... Adrián Ďurica Amelia - Service - Booking form view via shortcodeClosed   Amelia   Updated December 29, 2021 at 8:50am   2 Most recent comment from [deleted]:Hi AdriánThank you for reaching out to us.Yes, you can show all the parameters using [ameliabooking] shortcode.You can find all the Amelia shortcodes here: https://wpamelia.com/amelia-shortcodes/I ... MORLEVAT Paramétrage TVAClosed   Amelia   Updated December 29, 2021 at 8:25am   2 Most recent comment from [deleted]:Hi MORLEVATThank you for reaching out to us.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be l ... nelson Give discount to user for event bookingClosed   Amelia   Updated December 29, 2021 at 8:21am   2 Most recent comment from Marko Davidović:Hello Nelson, Thank you for purchasing our product, and for reaching out to us.There are only two ways of giving a discount to customers. It can be done with coupons or with packages of services that ... SupportTechnique Creating a paid appointment in backofficeClosed   Amelia   Updated December 29, 2021 at 7:34am   2 Most recent comment from Marko Davidović:Hello, Thank you for purchasing our product, and for reaching out to us.It cannot be done from the backend. The only way how you can book for your customers so that they get the notifications is to bo ... ROMAIN how to delete fields in the appointment form?Closed   Amelia   Updated December 28, 2021 at 3:23pm   2 Most recent comment from Marko Davidović:Hello Romain, Thank you for purchasing our product, and for reaching out to us.When you set that the price for your service is zero you will have no mention of "payment" on the front end just like in ... Matteo Scarpellini Edit service left in a packageClosed   Amelia   Updated December 28, 2021 at 1:44pm   2 Most recent comment from [deleted]:Hi Matteo Thank you for reaching out to us. You can manage the appointments in packages. This can be done on the Services page, under the Packages tab for each package there is the Purchases butt ... Javier 2 employees One serviceClosed   Amelia   Updated December 28, 2021 at 12:51pm   4 Most recent comment from Uroš Jovanović:Hello Javier,Unfortunately, that is currently not possible in Amelia, as only one employee can be booked for one appointment. This has already been suggested and we have added it to our to-do list fo ...