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Public Tickets

Neil refund first 15 daysClosed   Amelia   Updated July 9, 2021 at 9:40am   2 Most recent comment from [deleted]:Hi Neil,thank you for reaching out to usAfter you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out: That means that the refund requ ... Frédéric bug update 4.0Closed   Amelia   Updated July 9, 2021 at 9:32am   11 Most recent comment from Frédéric:Thank you for your support Aleksandar. I do it manuallybest regards Samantha Jordan bufferingClosed   Amelia   Updated July 9, 2021 at 8:23am   2 Most recent comment from [deleted]:Hi Samantha,thank you for reachign out to usPlease make sure that your Amelia is on the version 4.0.1, and that all cache is purged.I visited the page of your site https://www.corsanitas.com/schedule ... Mike B Booking & Services shortcode not workingClosed   Amelia   Updated July 9, 2021 at 7:59am   19 Most recent comment from Aleksandar Vuković:Hello Mike. I checked the Amelia Test page, and changed the shortcode to this: So, that loads the employee with the ID:2 (Mike Biolsi). On the front-end it shows only one category and only one servi ... Shehbaz Afzal All day block eventsClosed   Amelia   Updated July 9, 2021 at 7:52am   11 Most recent comment from [deleted]:That is great Shehbaz,still if any issues arise please let me know!I wish you a great day; if you have any further questions or issues, please feel free to open a new ticket, and we'll gladly he ... Steve Deakin v4 upgrade has broken siteClosed   Amelia   Updated July 9, 2021 at 6:51am   4 Most recent comment from Aleksandar Vuković:OK Steve, that's on a different page (Appointments), and from what I can see, it loads there:The screenshot I shared with you is from the home page, where it says "Ask a question or book an app ... Willard Update to 4.0 breaks siteClosed   Amelia   Updated July 8, 2021 at 5:54pm   5 Most recent comment from Miloš Jovanović:Hi Willard, I apologize for this inconvenience.  We have released the 4.0.1 version, can you update the plugin to the 4.0.1 version and see if the problem is fixed?  Best regards. Steve Deakin Amelia Not loading on front endClosed   Amelia   Updated July 8, 2021 at 4:34pm   10 Most recent comment from Miloš Jovanović:Hi Steve, I apologize for this inconvenience, I have checked your website provided in the "Related" category and I can see the Catalog booking form and Panel, so I assume that the problem is fixed wit ... Jonas employee and servicesClosed   Amelia   Updated July 8, 2021 at 1:43pm   9 Most recent comment from [deleted]:Hi JonasSince the error advises that URI is incorrect, please go to Amelia > Employees, and check the URL in the searchbar of the browser. This URL has to be placed in Google Integration tab in Redire ... Tania Hiatt Uploadin files to Employee portalClosed   Amelia   Updated July 8, 2021 at 1:08pm   4 Most recent comment from [deleted]:You are most welcome, I wish I could be more helpful.If there is anything else we can assist you with please don't hesitate to open a new ticket.Have a wonderful day  Tóth Gábor Woocommerce discount rulesClosed   Amelia   Updated July 8, 2021 at 12:33pm   2 Most recent comment from [deleted]:Hi TóthThank you for reaching out to us.I'm afraid, in Amelia, only the "original" Coupons (that were created and used inside the plugin) can be displayed. And the coupons from WooCommerce can& ... Mark Stubbins Turn off Choose Employee on Front EndClosed   Amelia   Updated July 8, 2021 at 12:02pm   3 Most recent comment from [deleted]:Hi MarkThank you for reaching out to us, we are glad to hear you were able to find a solution.If there is anything else we can assist you with please don't hesitate to open a new ticket.Have a wo ... Monika Wood customer not able to delete profileClosed   Amelia   Updated July 8, 2021 at 11:35am   6 Most recent comment from [deleted]:Hi Monika,please check if you are logged in as Admin into WordPress while trying to do this.Log out and try accessing the panel then. Charlie Kew Appointment Records MissingClosed   Amelia   Updated July 8, 2021 at 10:45am   2 Most recent comment from [deleted]:Hi CharlieThank you for reaching out to us.Amelia recognizes successful transaction if the funds on the card of the client are sufficient; however, if there are second steps to the charge (additional ... luana EMPLOYEES PANELClosed   Amelia   Updated July 8, 2021 at 10:20am   2 Most recent comment from [deleted]:Hi luanaThank you for reaching out to us.The issue here could be that one of your other plugins loads vue.js files everywhere, not just on the pages it is loaded on, so it's causing a conflict ...