We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Edil detallesClosed   Amelia   Updated December 20, 2021 at 1:51pm   2 Most recent comment from Stanislav Snagovskiy:Hello Edil,Thank you for reaching out to us.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be ... Yamil Insaurralde Time slots are annoying for free time selectionClosed   Amelia   Updated December 20, 2021 at 1:20pm   24 Most recent comment from Marko Davidović:Hello Yamil,We are glad that we're able to help you. If you have any more questions please feel to open another ticket. lewis technicalClosed   Amelia   Updated December 20, 2021 at 12:51pm   2 Most recent comment from Uroš Jovanović:Hello Lewis,Thank you for reaching out to us.Unfortunately, this is not possible with Amelia's built-in features. You cannot add custom conditional logic to the booking fields. Please feel free ... Terry Chadban Error message in place of shortcodeClosed   Amelia   Updated December 20, 2021 at 12:00pm   9 Most recent comment from Uroš Jovanović:Hello Terry,This option is mostly used to allow booking to be made for services with a "Minimum capacity" of more than one without having to bring someone. This option had to be described in one sent ... lewis technical supportClosed   Amelia   Updated December 20, 2021 at 11:03am   2 Most recent comment from Stanislav Snagovskiy:Hello Lewis, Thank you for reaching out to us. Each customer is assigned with an individual id and a tag "customer" in the database table wp_amelia_users, you can see this in phpMyAdmin for example, b ... Steven Event Time just 2 Hour StepsClosed   Amelia   Updated December 20, 2021 at 10:15am   2 Most recent comment from [deleted]:Hi StevenThank you for reaching out to us.To fix it, you need to change the default time slot step. Here you can find an article about it:Default Time Slot Step (custom durations in Services, work hou ... İbrahim Etem ŞANLIER MyListing thema problemClosed   Amelia   Updated December 20, 2021 at 9:47am   10 Most recent comment from Aleksandar Vuković:Hi again İbrahimThe CSS applies to our form, and it's not related to Elementor vs non-Elementor way of adding the shortcode.Can you please send me the page where this issue is still present? Jon Low Woocommerce Integration metadataClosed   Amelia   Updated December 20, 2021 at 9:45am   13 Most recent comment from Uroš Jovanović:Hello Jon,Glad to hear that it worked. We are here to help.Feel free to contact us if you have any other issues. Paul Spalvieri locationClosed   Amelia   Updated December 20, 2021 at 9:34am   2 Most recent comment from Stanislav Snagovskiy:Hello Paul, Thank you for reaching out to us.Amelia/Customize - you can make it mandatory through there:If you need some further assistance, please don't hesitate to contact us. Have a nice day! Promoestetica Colombia SAS my account is disabledClosed   Amelia   Updated December 20, 2021 at 9:27am   2 Most recent comment from Stanislav Snagovskiy:Hello Promoestetica,Thank you for reaching out to us.Nothing's disabled. The license is valid, and currently active on promoestetica.com. Although, you don't have a PRO plan, but a BASIC p ... Gabriel Locations are not working on the formClosed   Amelia   Updated December 20, 2021 at 9:10am   3 Most recent comment from Marko Davidović:Hello Gabriel, Thank you for purchasing our product, and for reaching out to us.We are glad that the location issue is sorted all out, and for the "time question" currently, there is no such feature  ... Koni Custom price for 2 / 3 person more.Closed   Amelia   Updated December 20, 2021 at 8:47am   2 Most recent comment from Marko Davidović:Hello Koni, Thank you for purchasing our product, and for reaching out to us.You can achieve this in two ways. You can either add extras to the serviceAnd instead 30 minutes more you can add "one more ... Pesce Comunica paypalClosed   Amelia   Updated December 20, 2021 at 8:37am   2 Most recent comment from Aleksandar Vuković:Hello PesceUnfortunately, this is not how the PayPal API works. At the moment, cart is only available in WooCommerce, and it can't be included in any other payment type.Sorry for the inconvenienc ... William Hartanto Leave Review After ServiceClosed   Amelia   Updated December 17, 2021 at 2:33pm   2 Most recent comment from Marko Davidović:Hello William, Thank you for purchasing our product, and for reaching out to us.Currently, there is no such feature built-in.I'll kindly ask you to add it as a feature suggestion on this page. ... Celia Rousset SMS NotificationsClosed   Amelia   Updated December 17, 2021 at 2:32pm   2 Most recent comment from Uroš Jovanović:Hello Celia,Thank you for reaching out to us.Can you please provide us with the screenshot of the error message received upon signing up?Looking forward to your reply.