We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Kahlil Nagi Email notifications condolidating bookingsClosed   Amelia   Updated January 10, 2022 at 4:17pm   3 Most recent comment from Stanislav Snagovskiy:Hello Kahlil,Thank you for reaching out to us.1) Could you provide me please with screenshots of the emails your employee receives and the email template used in the notification settings section ( ... Jen Lucas Event date/time pickerClosed   Amelia   Updated January 10, 2022 at 3:54pm   17 Most recent comment from Uroš Jovanović:Hello Jen,Glad to hear that the issue has been resolved.Feel free to contact us if you have any other questions. arifah Show "Bringing anyone with you" optionClosed   Amelia   Updated January 10, 2022 at 3:34pm   2 Most recent comment from [deleted]:Hello ArifahThank you for reaching out to us. We are glad you were able to resolve your issue.If you have any more issues or questions feel free to open a new ticket, and we will gladly help.Have a n ... Cha bookingClosed   Amelia   Updated January 10, 2022 at 3:23pm   2 Most recent comment from [deleted]:Hi ChaThank you for reaching out to us.I can suggest you to create 3 different Services ("Adult & baby", "2 adults & baby", "2 adults & 2 babies" swimming classes) with different prices.As for 10 less ... Gordon Monaghan WooCommerce integrationClosed   Amelia   Updated January 10, 2022 at 3:19pm   4 Most recent comment from Aleksandar Vuković:Hi again GordonYes, Custom fields can be linked to events just like they can be linked to appointments. Ken Lyle Import from BookingWPClosed   Amelia   Updated January 10, 2022 at 3:11pm   2 Most recent comment from Marko Davidović:Hello Ken, Thank you for purchasing our product, and for reaching out to us.Unfortunately currently, there is no such feature built-in. We cant import data from other plugins for now. I'll kind ... Diane Kolb Appointment Days & TimesClosed   Amelia   Updated January 10, 2022 at 3:08pm   3 Most recent comment from Marko Davidović:Hello Diane, We are glad that everything has been sorted out. If you have any more questions please feel to open another ticket. stef van der velden customers can't choose the number of theire groupClosed   Amelia   Updated January 10, 2022 at 3:08pm   6 Most recent comment from Marko Davidović:Hello Stef, We are glad that we're able to help you. If you have any more questions please feel to open another ticket. Natalie Calixte Customer Panel Front EndClosed   Amelia   Updated January 10, 2022 at 2:58pm   4 Most recent comment from Aleksandar Vuković:You're welcome, NatalieGlad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Travis R Hedrick Cannot Register this WooCommerce Product w/ AmeliaClosed   Amelia   Updated January 10, 2022 at 2:53pm   4 Most recent comment from Aleksandar Vuković:Hi again Travis, thanks for the video.I can't replicate this issue while I'm logged in, nor while I'm logged out. Check out the attached screen recording.If this is happening only when ... TRAFO Selecting the Google CalenderClosed   Amelia   Updated January 10, 2022 at 2:50pm   2 Most recent comment from Uroš Jovanović:Hello Trafo,Thank you for reaching out to us.You can connect different employees to one google account, but the only issue would be that if one employee has an appointment booked for a certain time sl ... Chris BOOKING SLOTSClosed   Amelia   Updated January 10, 2022 at 2:42pm   2 Most recent comment from Stanislav Snagovskiy:Hello Chris, Thank you for reaching out to us. You can enable the "Allow booking above maximum capacity" option (Amelia > Settings > Appointments Settings) or set the maximum capacity to 2 or more ( ... lewis html emailClosed   Amelia   Updated January 10, 2022 at 2:22pm   2 Most recent comment from Stanislav Snagovskiy:Hello Lewis,Thank you for reaching out to us.You can write HTML code as you want, it doesn't affect anything, as long as you follow the syntax and don't forget to close the tags.If you need ... PISTRE notification mailClosed   Amelia   Updated January 10, 2022 at 2:13pm   6 Most recent comment from Aleksandar Vuković:Hi Mrs PistreI honestly can't say what blocks Amelia from sending notifications on your site. I just tried my credentials on another user's website, and they worked fine. They worked corr ... TRAFO Google Calender integrationClosed   Amelia   Updated January 10, 2022 at 2:09pm   2 Most recent comment from Stanislav Snagovskiy:Hello, Trafo.Thank you for reaching out to us.In order to use 2-way Google synchronization properly, your employees should set statuses of the events in their Google calendars as Busy. In that way, t ...