We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jennie Prewett Customising eventsClosed   Amelia   Updated January 13, 2022 at 2:32pm   2 Most recent comment from Stanislav Snagovskiy:Hello Jennie,Thank you for reaching out to us.If you use Events it is only possible to pay per person, not for the whole Event. A workaround could be to reduce the capacity from 15 people to 5, for e ... Damir Serbanovic Amelia manager and employee setupClosed   Amelia   Updated January 13, 2022 at 1:54pm   4 Most recent comment from [deleted]:Damir, if I got you right, you want the Manager not to be able to see the Employees services. You need to deselect amelia_read_services for Amelia Manager role. If you want an Employee not to be able ... Kara Noreika Packages not workingClosed   Amelia   Updated January 13, 2022 at 1:10pm   4 Most recent comment from Uroš Jovanović:Hello Kara,Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience!This is really interesting. We nee ... MariusDesign Calendar showing all the day hoursClosed   Amelia   Updated January 13, 2022 at 12:39pm   10 Most recent comment from Stanislav Snagovskiy:Dear Kahlil,Currently, we are not aware of any bugs related to "Allow admin to book appointment at any time". This function is working fine for us, at the moment. If you have any further questions or ... Anna Bućkowska Customer accountClosed   Amelia   Updated January 13, 2022 at 10:03am   4 Most recent comment from Stanislav Snagovskiy:Dear Anna,Thanks for the clarification.Email verification is not possible with Amelia, but there's a workaround you can apply that will check the email. Here's what you need to do: Go to Am ... Dieter Erni Upgrade Basic to ProClosed   Amelia   Updated January 13, 2022 at 9:04am   2 Most recent comment from Stanislav Snagovskiy:Hello Dieter, Thank you for reaching out to us.Well, it doesn't work for us either because either your card is out of money, or it expired, or your bank is blocking the transaction. We have a Ma ... Douglas the employees are being switched from one place to anotherClosed   Amelia   Updated January 14, 2022 at 8:51am   24 Most recent comment from Aleksandar Vuković:Hi again DouglasHere's the fix for the appointment status change.Please download the file attached to my response, and replace the files in these locations with the content of the attached zip fi ... Unger Brigitta log / audit user activityClosed   Amelia   Updated January 13, 2022 at 7:50am   2 Most recent comment from [deleted]:Hi UngerThank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.It probably can be done with som ... Zighed frond end access for employees to create modify their servicesClosed   Amelia   Updated January 12, 2022 at 5:26pm   2 Most recent comment from Uroš Jovanović:Hello Zighed,Thank you for reaching out to us.Unfortunately, there is no option to allow employees to create services from their end, but they are able to manage their services (if enabled from the b ... Pablo Custom labels fields in search viewClosed   Amelia   Updated January 12, 2022 at 5:21pm   3 Most recent comment from Stanislav Snagovskiy:Hello Pablo, Thank you for reaching out to us.1) It could be a cache issue. Please deactivate Amelia, clear cache, activate Amelia, clear cache again. You can clear cache with the plugin "W3 Total Ca ... ROMAIN can we modify the current time on the form?Closed   Amelia   Updated January 12, 2022 at 3:26pm   2 Most recent comment from [deleted]:Hello RomainThank you for reaching out to us.Amelia does not have its own set of Date/Time settings but follows the global WordPress configuration. You can always modify it by going to the Settings � ... Jeroen Reminder for a booking set to 48hClosed   Amelia   Updated January 12, 2022 at 3:14pm   4 Most recent comment from Uroš Jovanović:Hello Jeroen,Glad we were able to assist you.Feel free to contact us if you have any other questions. Rosine URGENT WP AMELIA HOUR NOT WORKING ANYMOREClosed   Amelia   Updated January 12, 2022 at 2:48pm   3 Most recent comment from Marko Davidović:Hello , We are glad that everything has been sorted out. If you have any more questions please feel to open another ticket. Polaris Media GmbH Question about ideaClosed   Amelia   Updated January 12, 2022 at 2:32pm   3 Most recent comment from [deleted]:Hi PolarisI see your point, but, I'm afraid, at the moment it's not possible.Please feel free to search through our feature suggestion page, and see if someone may be already suggested thi ... lewis input fieldsClosed   Amelia   Updated January 12, 2022 at 2:15pm   5 Most recent comment from Uroš Jovanović:Hello Lewis,Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! We have passed this onto one of ...