We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Arne De Belser String not being translatedClosed   Amelia   Updated January 12, 2022 at 2:00pm   2 Most recent comment from [deleted]:Hi Arne Thank you for purchasing Amelia and for reaching out to us.Sometimes, one line can have multiple translation sentences, because it appears in multiple places, so you probably missed some.But y ... Kylie SMS not received by some staffClosed   Amelia   Updated January 20, 2022 at 8:22am   22 Most recent comment from Aleksandar Vuković:Hey KylieWe just received information from Twilio that traffic has been whitelisted for NZ.Please test it out now, and let me know if it works. Just make sure not to use any marketing/promo content, ... Jaya Notification Email Templates DisappearingClosed   Amelia   Updated January 12, 2022 at 12:46pm   6 Most recent comment from Stanislav Snagovskiy:Dear ladies and gentlemen, To avoid making a mess, I kindly ask those of you who are still experiencing similar problems to create individual private tickets, since such issues may require your wp-adm ... Dave Coupon CodesClosed   Amelia   Updated January 12, 2022 at 11:43am   2 Most recent comment from Uroš Jovanović:Hello Dave,Thank you for reaching out to us.Unfortunately, that would not be possible, as you need to add the newly created event to coupon settings.Please feel free to search through our feature sug ... Florent GOURBEYRE custom field and packageClosed   Amelia   Updated January 12, 2022 at 11:15am   4 Most recent comment from Stanislav Snagovskiy:Hello Florent,Thank you for reaching out to us.I'm afraid, at the moment it's not possible to add Custom fields to the entire Packages, but you can add them to the Services included in the ... Polli Packages are not processingClosed   Amelia   Updated January 12, 2022 at 10:51am   2 Most recent comment from Stanislav Snagovskiy:Hello Polli, Thank you for reaching out to us. Сould you provide me with screenshots regarding this issue? Or It would be great if you could record a video of your screen. So I will be able to repr ... Wicky Question about the pluginClosed   Amelia   Updated January 12, 2022 at 10:49am   2 Most recent comment from [deleted]:Hello WickyThank you for reaching out to us.Yes, it is possible with Amelia Employee Panel. It allows you to offer your employees an easy way to manage their appointments and events and edit their pr ... Sandro LoginClosed   Amelia   Updated January 12, 2022 at 10:24am   14 Most recent comment from Marko Davidović:Hello Sandro,We understand your point of view and we are sorry that you feel this way. Unfortunately, there are a lot of plugins that are not compatible with one another.Unfortunately, the issues lik ... Edwin Pinto difficulty in configuring a package typeClosed   Amelia   Updated January 12, 2022 at 9:15am   4 Most recent comment from Stanislav Snagovskiy:Hello Edwin,Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to submit a refund request for: If you don& ... Sheila Zayas Cron JobsClosed   Amelia   Updated January 12, 2022 at 9:04am   2 Most recent comment from Marko Davidović:Hello Sheila, Thank you for purchasing our product, and for reaching out to us.You can find the cron in WordPress/tools/cronAs for HTML you need to choose a HTML mode in notification just like in the ... Diane Kolb Issue with booking timesClosed   Amelia   Updated January 12, 2022 at 8:58am   4 Most recent comment from [deleted]:Hi DianeWe are glad you were able to resolve your issue.If you have any more issues or questions feel free to ask, we will gladly help.Have a nice day! ojasya thakur Add a custom field to booking form on all EventsClosed   Amelia   Updated January 12, 2022 at 8:33am   2 Most recent comment from [deleted]:Hi ojasyaThank you for reaching out to us.Unfortunately, there's no built-in way to add custom fields to new events automatically. Custom fields are optional, that's why they're not aut ... Andrea Mapping WP usersClosed   Amelia   Updated January 11, 2022 at 4:20pm   2 Most recent comment from Stanislav Snagovskiy:Hello Andrea, Thank you for reaching out to us.We are glad you were able to find the answer to your question.If you have any further questions or issues, please feel free to open a new ticket, and we& ... stef van der velden can't set the right opening hoursClosed   Amelia   Updated January 11, 2022 at 3:35pm   4 Most recent comment from Aleksandar Vuković:You're welcome, stefIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Tariro Musendeki How to block people from booking certain dates e.g. bank holidaysClosed   Amelia   Updated January 11, 2022 at 2:39pm   4 Most recent comment from Marko Davidović:Hello Tariro,Of course, you can if you are an admin. In Amelia/employees/edit employee/days off, you can create "days off" and on that day's employee will be unavailable for booking.Hope this hel ...