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Public Tickets

Brittany Employee PanelClosed   Amelia   Updated September 21, 2021 at 2:50pm   7 Most recent comment from [deleted]:Hello Brittany,You can use this email address for the user account [email protected] If possible please send credentials for the user here as well, since Liza is out of the office, and ... Danny Performance issuesClosed   Amelia   Updated September 21, 2021 at 2:27pm   5 Most recent comment from [deleted]:Hi Danny, Thank you. Apologies for replying a bit later. Unfortunately, I wasn't able to download the fail you sent, not sure why, it ways Failed - Server problem. When it comes to loading tim ... Ahmed Amelia errorClosed   Amelia   Updated September 21, 2021 at 1:05pm   3 Most recent comment from [deleted]:Hello Besher, Thank you for your purchase and apologies for replying a bit later. Could you please check if you assigned services to employees? And also, please check if you configured employees ... Miguel Gisbert Translation errorClosed   Amelia   Updated September 21, 2021 at 12:59pm   6 Most recent comment from [deleted]:You are welcome, Miguel. Glad to see the issue is gone, thank you for letting us know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.  Laurent Dani %custom_field% disappears on google calendar when reschedulingClosed   Amelia   Updated September 21, 2021 at 10:50am   4 Most recent comment from [deleted]:Hello Laurent, I've just tested this and it seems to work fine on our website - I tried rescheduling both from the customer panel and in the back-end but couldn't replicate the issue, the c ... Bruno chargement module Amelia dans pageClosed   Amelia   Updated September 21, 2021 at 10:25am   2 Most recent comment from Aleksandar Vuković:Hello BrunoThank you for your purchase.Please note that the only supported language is English, so make sure to translate your future responses.I checked your page, and it loads the form right away:Th ... Raul amelia buddybossClosed   Amelia   Updated September 21, 2021 at 10:09am   2 Most recent comment from [deleted]:Hi RaulThank you for reaching out to us. We are glad to hear you are satisfied with the updatePlease have a look at our documentation for detailed information about this feature https://wpamelia.com/b ... Jamie merchant Not accepting paymentsClosed   Amelia   Updated September 21, 2021 at 9:49am   2 Most recent comment from Aleksandar Vuković:Hello JamieI can't say what's going on without taking a look, but I do see that you have Live transactions enabled from your website, so if the credentials are correct, it should be working ... Ilan Manoim Skip weekends for eventsClosed   Amelia   Updated September 21, 2021 at 9:28am   2 Most recent comment from Aleksandar Vuković:Hello Ilan.You can configure it like this, if I understood you correctly:So, you'd select a date range from Sunday - Friday next week, and set the recurrence to be weekly every week. I don' ... Claudia plugin update and group classes not showing available datesClosed   Amelia   Updated September 21, 2021 at 9:11am   3 Most recent comment from Aleksandar Vuković:Hey ClaudiaSorry for the bad experience, but I see that Liza was able to help you out in another ticket, so we can mark this as closed?I am sorry for the delay, as we're short-staffed at the mome ... DoQtor Schedule notifications for Virtual / Zoom MeetingsClosed   Amelia   Updated September 21, 2021 at 10:40am   7 Most recent comment from Aleksandar Vuković:Hi again PeterIt does seem to be a bug on our end, so the task was created for our developers, and they'll work on it and make sure it is fixed for our next update.Sorry for the inconvenience. Ilse Catalog View - ScalingClosed   Amelia   Updated September 20, 2021 at 9:06pm   8 Most recent comment from Aleksandar Vuković:That is awesome, Ilse! Thank you very much!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Robbie Ewing mobile view bugs / poor design UXClosed   Amelia   Updated September 20, 2021 at 8:20pm   11 Most recent comment from Aleksandar Vuković:Thanks for letting us know, Robbie!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Romedenne error 500Closed   Amelia   Updated September 20, 2021 at 8:12pm   2 Most recent comment from Aleksandar Vuković:Thank you for letting us know that the issue has been resolved Laurent!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Dennis Haarmans Dynamic posts and shortcodesClosed   Amelia   Updated September 20, 2021 at 7:46pm   4 Most recent comment from Aleksandar Vuković:I'm glad to hear that, Dennis!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.