We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Bob PurchaseClosed   Amelia   Updated January 4, 2022 at 10:49am   2 Most recent comment from Marko Davidović:Hello Bob, Not exactly you can upgrade at the full price for the upgrade, and when you do, just respond to this ticket and we will refund you 30% of what you are charged. Looking forward to your reply ... Kate Donaghey Appointment slotsClosed   Amelia   Updated January 4, 2022 at 10:25am   3 Most recent comment from Uroš Jovanović:Hello Kate,Glad to hear that you were able to resolve the issue.Feel free to contact us if you have any other questions.Happy New Year! Carles HTML in custom fieldsClosed   Amelia   Updated January 4, 2022 at 8:31am   18 Most recent comment from Aleksandar Vuković:Thank you, CarlesIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Michał More customization optionsClosed   Amelia   Updated January 4, 2022 at 7:25am   4 Most recent comment from Marko Davidović:Hello Michał,Please do that and hopefully, it will be implemented sometime in the future. Insof single bookingClosed   Amelia   Updated December 31, 2021 at 12:58pm   6 Most recent comment from Marko Davidović:Hello Isnof,Thank you for your kind words. Please add it to the suggestions and hopefully with enough demand for that feature it will be implemented sometime in the future.We wish you all the best and ... Wilhelm Huisbauer One place for two peopleClosed   Amelia   Updated December 31, 2021 at 12:48pm   10 Most recent comment from Marko Davidović:Hello Wilhelm, We are glad that we're able to help you. If you have any more questions please feel to open another ticket. We wish you all the best and have a great holiday. Leon Elemetor integrationClosed   Amelia   Updated December 31, 2021 at 10:01am   25 Most recent comment from Uroš Jovanović:Hello Leon,Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! Please provide me a temporary WP- ... Stacey Xenidis cron jobClosed   Amelia   Updated December 31, 2021 at 9:38am   4 Most recent comment from Uroš Jovanović:Hello Stacey,Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience!Please provide me a temporary WP ... Moe Changing EmailClosed   Amelia   Updated December 31, 2021 at 7:56am   4 Most recent comment from Marko Davidović:Hello Moe,You can send us here in this ticket just provide us a new email address, and check the private box.Looking forward to your reply. Evelien De Jonckheere Appointments on busy slotsClosed   Amelia   Updated December 31, 2021 at 7:53am   4 Most recent comment from Marko Davidović:Hello Evelien,Did you enable option "Remove Google Calendar Busy Slots"?Remove Google Calendar Busy Slots Enable this option if you want to remove the time slots of the Busy events in your employees� ... C.C.D. G.B. Morgagni Working Hours & Days OffClosed   Amelia   Updated December 31, 2021 at 7:27am   11 Most recent comment from Marko Davidović:Hello Riccardo,My colleague is already working on your ticket and since this ticket is originally from Morgagni and this is a duplicate ticket we will close this one and you will get support on your ... Marios Anthis sms notification not workingClosed   Amelia   Updated December 30, 2021 at 1:27pm   18 Most recent comment from Aleksandar Vuković:You're welcome, PierDo let me know if you find something weird in regard to the notifications. Clara PaymentsClosed   Amelia   Updated December 30, 2021 at 1:00pm   8 Most recent comment from Stanislav Snagovskiy:You are welcome, Clara,If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Thank you and stay safe. Dylan MOLLET Full day or Half day appointementClosed   Amelia   Updated December 30, 2021 at 9:06am   15 Most recent comment from Aleksandar Vuković:Awesome, Dylan!I'm glad to hear that!Can you, please, leave a review on the Lite version of Amelia if you have an account at wordpress.org and have a couple of minutes? No need to write any spe ... Evelien De Jonckheere Can't connect Google Agenda to AmeliaClosed   Amelia   Updated December 30, 2021 at 8:41am   4 Most recent comment from Marko Davidović:Hello Evelien, We are glad that we're able to help you.  My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review ...