We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Melanie not loading on mobileClosed   Amelia   Updated January 10, 2022 at 1:44pm   2 Most recent comment from Marko Davidović:Hello Melanie, Thank you for purchasing our product, and for reaching out to us.We didn't come across this issue because Amelia is compliant with desktop, tablet, and mobile you can see each view ... Roshan Sujeebun details of repeat orders are not appearing in the email notifications to customerClosed   Amelia   Updated January 10, 2022 at 1:23pm   8 Most recent comment from Uroš Jovanović:Hello Roshan,I have just checked your recurring appointment details placeholder configuration and it seems like you have placed %recurring_appointments_details% inside of its configuration and that is ... Eric Brulmans Employee ListClosed   Amelia   Updated January 10, 2022 at 1:18pm   2 Most recent comment from [deleted]:Hi EricThank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Still you can create different pa ... Clémentine Amsallem Personnal field to google calendarClosed   Amelia   Updated January 10, 2022 at 12:51pm   6 Most recent comment from Marko Davidović:Hello Clémentine, We are glad that we're able to help you. If you have any more questions please feel to open another ticket. Remko Sieben TranslationClosed   Amelia   Updated January 10, 2022 at 12:04pm   4 Most recent comment from Marko Davidović:Hello Remko,We are glad that everything has been sorted out. If you have any more questions please feel to open another ticket. Rodolfo Diniz Notificação por WhatsAppClosed   Amelia   Updated January 10, 2022 at 11:38am   2 Most recent comment from [deleted]:Hi RodolfoThank you for reaching out to us.At the moment we don't have an integration with WhatsApp, I'm afraid. I'll kindly ask you to add it as a feature suggestion on this page. Fea ... Felix How to offer multiple bookings for same timeslotClosed   Amelia   Updated January 10, 2022 at 10:39am   8 Most recent comment from Aleksandar Vuković:Hello KahlilWe've seen customers that used this approach to provide Restaurant bookings with Amelia, but we don't have any example sites to show you.Our development team is currently working ... Leslie Sanchez It does not load the service edition section.Closed   Amelia   Updated January 10, 2022 at 10:37am   4 Most recent comment from Aleksandar Vuković:Hello again LeslieI had to temporarily install WP phpMyAdmin plugin, in order to enable BIG_SELECTS in Amelia's database settings, and after that it worked fine:Please check the Services section ... Eric Brulmans Payment methodClosed   Amelia   Updated January 10, 2022 at 10:36am   2 Most recent comment from Stanislav Snagovskiy:Hello Eric, Thank you for reaching out to us.1) We currently have only PayPal, Stripe, Mollie, and WooCommerce as payment methods. As I see WooCommerce and Mollie supports Bank Transfer. Here you can ... Pavel Hyperlink to Special DaysClosed   Amelia   Updated January 10, 2022 at 10:04am   2 Most recent comment from Stanislav Snagovskiy:Hello Pavel,Thank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Please feel free to search ... Daniel Booking in a different time-zoneClosed   Amelia   Updated January 10, 2022 at 9:59am   4 Most recent comment from Aleksandar Vuković:Hi again DanielYou could bypass the payment screen if you're using the discount coupon, yes, or if you enable "On-Site" payments. Please note, though, that this can't be enabled if you' ... Bence Nagy Maximum number of events returnedClosed   Amelia   Updated January 10, 2022 at 9:39am   4 Most recent comment from Aleksandar Vuković:Hello BenceThat's correct. If the page loads one employee, it will look for 2.500 busy events in that employee's Google Calendar, and if the page loads all employees, it will look for 2.500 ... Damir Serbanovic how to change search filter order on search filters left sidebarClosed   Amelia   Updated January 10, 2022 at 9:18am   4 Most recent comment from Aleksandar Vuković:Hi again DamirThe Search booking form can't work without filters. At least one of the filters needs to be applied in order for the form to be loaded properly.We can probably hide some filters usi ... lewis redirectClosed   Amelia   Updated January 10, 2022 at 9:06am   2 Most recent comment from Aleksandar Vuković:Hello lewisThank you for reaching out to us, and sorry for the late response.This is not possible with the plugin's built-in features, but you may want to take a look at the webhooks, and maybe f ... Florent GOURBEYRE employéClosed   Amelia   Updated January 10, 2022 at 8:28am   3 Most recent comment from [deleted]:Hi FlorentThank you for reaching out to us. We are glad you were able to resolve your issue.If you have any more issues or questions feel free to ask, we will gladly help.Please note that the offici ...