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Public Tickets

mattycl Special AppointmentsClosed   Amelia   Updated July 20, 2021 at 10:52am   2 Most recent comment from [deleted]:Hi mattyclThank you for reaching out to us.If you are referring to multiple clients booking the same time slot this can be achieved by increasing the service's maximum capacity Just make sure to ... Tommy De Ruyck User RolesClosed   Amelia   Updated July 20, 2021 at 10:42am   6 Most recent comment from [deleted]:Tommy,Maybe you can re-create the Amelia Manager role after the update then? It's a bit time-consuming, but since we have updates only every 2 months, you won't have to do it that often.Also ... leander LanguageClosed   Amelia   Updated July 20, 2021 at 10:16am   18 Most recent comment from Aleksandar Vuković:We cannot replicate the issue on our staging, demo, local or test websites, so the plugin is working correctly. Something on your end is causing it not to work, and without excluding plugins (or the t ... Movimente Doesn't load shorcode in frontendClosed   Amelia   Updated July 20, 2021 at 9:54am   2 Most recent comment from [deleted]:Hi Movimente Thank you for reaching out to us. Unfortunately I am not able to see what is on the related link so let me see if I can assist you with some suggestions. Please check these points: 1. Ar ... Liam RefundClosed   Amelia   Updated July 20, 2021 at 7:15am   2 Most recent comment from [deleted]:Hi Liam,thank you for reaching out to usI am very sorry to hear that; if there is any technical aspect that we can assist with please let me know.If not, please log into http://store.tms-plugins.com/ ... Liv Change booking to different employeeClosed   Amelia   Updated July 19, 2021 at 9:41pm   6 Most recent comment from [deleted]:Liv,Thank you for your time and effort.Please let us know if you have any other questions.Best Regards.  Rachel Forgot Password in Customer Panel doesn't workClosed   Amelia   Updated July 19, 2021 at 9:39pm   4 Most recent comment from [deleted]:Hi, Rachel,You can try to use the SMTP mail service with the current settings. If test email notifications are not being sent, then it means that these settings don't suit your domain-based emai ... Korry Kawamura how to get old version, 3.2Closed   Amelia   Updated July 19, 2021 at 9:34pm   2 Most recent comment from [deleted]:Hi, Korry,Thank you for choosing Amelia.Sure, please see the attached file.In order to reinstall Amelia, please check if the option Delete plugin tables is disabled in Amelia -> Settings -> Activatio ... Rudy Button Highlight IssueClosed   Amelia   Updated July 19, 2021 at 8:18pm   4 Most recent comment from [deleted]:Rudy,I'm glad I could help.Please feel free to contact us if you have any other questions.Best Regards. Gabi Zoom Email LinkClosed   Amelia   Updated July 19, 2021 at 8:17pm   3 Most recent comment from [deleted]:Hi, Gabi,Thank you for choosing Amelia.Please make sure that you added your Employees as users under your Zoom account and connected their Amelia Employee profiles to their Zoom Users.Also, please mak ... Pascal Activating DomainClosed   Amelia   Updated July 19, 2021 at 7:57pm   4 Most recent comment from [deleted]:Hi, Pascal,You can activate Amelia on the new domain by entering the same purchase code on the Amelia -> Settings -> Activation page. Since you said you deleted the previous one, it should work fine.A ... ilashreianand google caledarClosed   Amelia   Updated July 19, 2021 at 7:48pm   4 Most recent comment from [deleted]:I'm glad to hear thatPlease feel free to contact us if you have any other questions.Best Regards.  Tapiwa Loading loopClosed   Amelia   Updated July 19, 2021 at 12:31pm   2 Most recent comment from Aleksandar Vuković:Hello TapiwaThank you for your purchase, and sorry for the inconvenience.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a loo ... Gerardo Camorlinga Time ZonesClosed   Amelia   Updated July 19, 2021 at 10:54am   7 Most recent comment from Aleksandar Vuković:Hello GerardoIvana is out of the office today, so I'll help you out.Most databases use UTC for storing times, but this varies from hosting provider to hosting provider. UTC+0 is the default setti ... Gerardo Camorlinga Date disappears on small screensClosed   Amelia   Updated July 19, 2021 at 10:15am   2 Most recent comment from [deleted]:Hi again, Gerardo,Could you please clarify which page builder/theme you use on your site?Also, could you please provide us with the URL to the Customer panel with test access to it? You can post the ...