We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

ojasya thakur Bug - financial transaction get deletedClosed   Amelia   Updated January 6, 2022 at 7:55am   4 Most recent comment from Aleksandar Vuković:Thank you for your feedback.Until Amelia is able to actually refund the payment, we can't change the status of the payment to "Refunded", as that may (and will) not be true in most cases.I' ... bobbie cone appointmentsClosed   Amelia   Updated January 5, 2022 at 4:23pm   15 Most recent comment from Uroš Jovanović:Hello Bobbie,Please navigate to the plugins page and you will see that you are now able to update the plugin (Screenshot attached).In regards to the days off display. This is the default behavior of t ... Kayleigh Reed Customising eventsClosed   Amelia   Updated January 5, 2022 at 3:02pm   4 Most recent comment from Marko Davidović:Hello Kayleigh, If you want to create an event just for informational purposes you can do that easily. You can create an event for example "informational purpose" and set that capacity is one. After t ... SupportTechnique Web Hook ContentClosed   Amelia   Updated January 5, 2022 at 2:25pm   2 Most recent comment from Marko Davidović:Hello, Thank you for purchasing Amelia, and for reaching out to us.WebHooks are being sent to an endpoint, and they should be picked up, as mentioned in our documentation where we used Zapier as an ex ... KANA KIMURA working time and day off settingClosed   Amelia   Updated January 5, 2022 at 2:15pm   4 Most recent comment from Marko Davidović:Hello Kana, You can find edit employee in Amelia/employee/edit employee. When you go to employees option you need to click on the employee and you will the option to edit an employeeHope this helps. Bence Nagy Amelia cancellation URLClosed   Amelia   Updated January 5, 2022 at 1:58pm   5 Most recent comment from Marko Davidović:Hello Bence, We are glad that everything has been sorted out. If you have any more questions please feel to open another ticket. SYS support See on what page the appointment has been bookedClosed   Amelia   Updated January 5, 2022 at 12:06pm   2 Most recent comment from Uroš Jovanović:Hello Marteen,Thank you for reaching out to us.Unfortunately, there is no option to see on which page the user had booked an appointment.Please feel free to search through our feature suggestion page ... Umberto Meroni Meroni Filters on user creationClosed   Amelia   Updated January 5, 2022 at 11:37am   2 Most recent comment from Aleksandar Vuković:Hello Umberto Thank you for your purchase. You can try using the WP hook which is triggered when the WP ser is created (so you need to enable "Automatically create Amelia Customer user" in Settings/Ro ... Suzanne timezone settings not in settings general as indicated in docClosed   Amelia   Updated January 5, 2022 at 11:06am   2 Most recent comment from Aleksandar Vuković:Hello SuzanneThank you for your purchase.Amelia doesn't have any time zone settings, it inherits the time zone from WordPress. If your time zone is in UTC+/- format, please change it by selecting ... Adrián Ďurica Amelia - My profile - DateTimePickerClosed   Amelia   Updated January 5, 2022 at 10:58am   5 Most recent comment from Marko Davidović:Hello Adrián, We are glad that we're able to help you. If you have any more questions please feel to open another ticket. Nicolas Amelia not loading appointmentsClosed   Amelia   Updated January 5, 2022 at 10:50am   9 Most recent comment from Uroš Jovanović:Hello Nicolas,We are here to helpDon't hesitate to contact us if you have any other questions.Happy New Year! Richard the changes i make to the plugin do not appear to be made on the front endClosed   Amelia   Updated January 5, 2022 at 10:38am   3 Most recent comment from Aleksandar Vuković:Hello RichardI can see that the booking form loads normally on this page, but that doesn't seem to be an issue on your site.Can you please tell me what changes you tried to make, and then provid ... Randy McCuistion booking timesClosed   Amelia   Updated January 5, 2022 at 10:08am   2 Most recent comment from Uroš Jovanović:Hello Randy,Thank you for reaching out to us.Most likely in your backend option "Allow admin to book appointment at any time" is enabled (Amelia - Settings - Role Settings - Admin), since you have th ... Michael Webster Payment IssueClosed   Amelia   Updated January 5, 2022 at 9:42am   4 Most recent comment from Marko Davidović:Hello Michael, We are glad that everything has been sorted out. If you have any more questions please feel to open another ticket. Jacob Eggebeen Null NullClosed   Amelia   Updated January 5, 2022 at 8:50am   2 Most recent comment from Aleksandar Vuković:Hello JacobHow did you delete a customer?If you had deleted the customer from Amelia/Customers, the attendee would be removed from the event, freeing up one spot. Please explain in a bit more detail h ...