We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

JOAN CARLES Google translate pluginClosed   Amelia   Updated January 4, 2022 at 5:23pm   2 Most recent comment from Uroš Jovanović:Hello Joan,Thank you for reaching out to us.As the translation was performed by a different plugin, Amelia does not have control over how the strings and numbers are translated.Words can be changed us ... Sara Event Zoom IntegrationClosed   Amelia   Updated January 4, 2022 at 4:59pm   2 Most recent comment from Uroš Jovanović:Hello Sara,Thank you for reaching out to us.Once you successfully integrate Zoom with Amelia, you should connect the employee to the zooming user: After you connect the employee to the zoom user, you ... Matt PackagesClosed   Amelia   Updated January 4, 2022 at 4:20pm   2 Most recent comment from Uroš Jovanović:Hello Matt,Thank you for reaching out to us.Unfortunately, since the price of the package needs to be set when the customer is purchasing the package, the number of appointments needs to be set up whe ... MORLEVAT Name of the event google calendarClosed   Amelia   Updated January 4, 2022 at 3:52pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Can you please please provide me with more details regarding the issue that you are facing so I can provide you with full support on this?Looking forward to your ... Adrian Reich German Information requirementsClosed   Amelia   Updated January 4, 2022 at 2:20pm   2 Most recent comment from Uroš Jovanović:Hello Adrian,Thank you for reaching out to us.Amelia itself does not offer tax options but Amelia has integration with WooCommerce which can be integrated to add additional payment options and add ... agnelo lobo i had a location, I deleted Location, but in booking notification, it still show location.Closed   Amelia   Updated February 8, 2022 at 12:12pm   3 Most recent comment from Aleksandar Vuković:Hey agneloThis issue should have been fixed with v4.4.1. Can you please update the plugin (if you haven't already), test this again, and let me know if it's fixed. LayLa Johnson Service DescriptionClosed   Amelia   Updated January 4, 2022 at 1:30pm   2 Most recent comment from Aleksandar Vuković:Hello LayLaThe service description only appears in the Catalog form, not in Amelia Search nor Step-by-Step booking form. We will change this at some point in the future, but for now you need to use [a ... Hanizar I can't activate my purchase codeClosed   Amelia   Updated January 4, 2022 at 11:48am   2 Most recent comment from Uroš Jovanović:Hello Hanizar,Thank you for choosing the Amelia plugin.If you see this screen, that means that you still have the Lite version of the plugin installed. The Lite version needs to be deactivated/deleted ... Alexander Rothwell WooCommerce PaymentsClosed   Amelia   Updated January 4, 2022 at 11:39am   8 Most recent comment from Uroš Jovanović:Hello Alexander,Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience!Klarna Payments for WooCommer ... Nils Olav wp-options not updated when service is deletedClosed   Amelia   Updated January 4, 2022 at 11:37am   4 Most recent comment from Marko Davidović:Hello Nils, Thank you for purchasing our product, and for reaching out to us.We understand you but we can not know what is the issue unless you provide us a temporary WP-admin (administrator) user for ... arifah Other client can book service at the same hourClosed   Amelia   Updated January 4, 2022 at 11:14am   4 Most recent comment from Uroš Jovanović:Hello Arifah,Glad we were able to assist you.Feel free to contact us if you have any other questions. Lissa customer panelClosed   Amelia   Updated January 4, 2022 at 11:07am   2 Most recent comment from Marko Davidović:Hello Lissa, Thank you for purchasing our product, and for reaching out to us.The panels are not yet included in Customize and they draw colors from Global colors. It will be inserted at some point in ... Cheying Hide employee & services from search viewClosed   Amelia   Updated January 4, 2022 at 11:05am   11 Most recent comment from Marko Davidović:Hello Cheying, Thank you for purchasing our product, and for reaching out to us.1. If you add or remove something, the code changes. So it is no longer child (1) but either child (2) or child (3) etc. ... Giovanni Block 1 weekClosed   Amelia   Updated January 4, 2022 at 10:57am   2 Most recent comment from Uroš Jovanović:Hello Giovanni, Thank you for reaching out to us.Unfortunately, there is no option to restrict a certain customer from booking appointments up to a specific date after the first appointment was booke ... Greg Bew Amelia not available in accountClosed   Amelia   Updated January 4, 2022 at 10:56am   2 Most recent comment from Marko Davidović:Hello Greg, Thank you for purchasing our product, and for reaching out to us.You have access to our store when you enter the purchase code and activate it - you should be able to update the plugin aut ...