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  Public Ticket #2961868
Cancel url function not working
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Comments

  • Norbert Balán started the conversation

    Hello,

    I started working with the plugin. I have a lifetime developer. The version I downloaded worked perfectly, even the feature I am contacting you about. 


    Then I updated to the current version of Amelia, and not working anymore. I deleted and reinstalled it multiple times, tested it from different browsers, and still not working. On my other websites, I don't have this problem.


    I'm talking about the "cancel URL link" from the customer's email notification. When I click on it, the attached image's site pops up, and can't use the function at all.


    Please help me, because this is quite uncomfortable, and a very important function of the plugin.


    Thank you,
    Norbert

  • [deleted] replied

    Hello Norbert

    I can see that this is a duplicate ticket, and we already covered this topic in another ticket:

    https://tmsplugins.ticksy.com/ticket/2960968/

    For future reference, please don't open multiple tickets with the same topic, as it wastes your and our time trying to either find a response twice (if, for example, my colleague responded on another ticket already) or inform you that the ticket has been submitted more than once.

    We go through tickets in the order in which they are received and/or responded to, so creating multiple tickets will only increase our queue, it will not speed anything up. We try to be as fast as possible, so thank you for your patience!

    If you have any questions or concerns about another topic, please feel free to open a new ticket, and we'll gladly help you out!

    Thank you for your understanding!