We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Mike Califf Locations and mapClosed   Amelia   Updated January 10, 2022 at 8:14am   6 Most recent comment from Uroš Jovanović:Hello Mike,Glad to hear that this issue has been resolved.Feel free to contact us if you have any other questions. Naomi Martin A category id is not working anymore, so none of services can be bookedClosed   Amelia   Updated January 6, 2022 at 6:57pm   10 Most recent comment from Uroš Jovanović:Hello Naomi,Glad we were able to assist you.Feel free to contact us if you have any other questions. Arne De Belser How to migrate Amelia plugin to new websitzeClosed   Amelia   Updated January 6, 2022 at 4:49pm   6 Most recent comment from Uroš Jovanović:Hello Arne,Glad to hear that. Did you manage to migrate all of the Amelia data successfully?Feel free to contact us if you have any other questions. Adrian Zacher Bookings not sent to customerClosed   Amelia   Updated January 6, 2022 at 4:13pm   4 Most recent comment from Uroš Jovanović:Hello Adrian,Glad to hear that it has been resolved.Thank you, have a great weekend.Feel free to contact us if you have any other questions. Tobias Time slots blockClosed   Amelia   Updated January 6, 2022 at 3:38pm   2 Most recent comment from Uroš Jovanović:Hello Tobias,Thank you for reaching out to us,You can achieve this with either special days or days off, depending on if you want to make a whole day not bookable or just change work hours for that da ... Jimbo Clark Getting updates on registration numbers in eventsClosed   Amelia   Updated January 6, 2022 at 2:43pm   4 Most recent comment from Marko Davidović:Hello Jimbo, Unfortunately, currently, there is no such feature built-in there is no other way.  I'll kindly ask you to add it as a feature suggestion on this page.  Features are pushed up o ... Michel Unable to create a new appointmentClosed   Amelia   Updated January 6, 2022 at 1:51pm   4 Most recent comment from Uroš Jovanović:Hello Michel,I have received an email but it was in the spam folder. I will perform checks from the back end and provide you with an update as soon as we diagnose what causes this type of error to occ ... Rodolfo Diniz Definir permissões de usuáriosClosed   Amelia   Updated January 6, 2022 at 1:13pm   2 Most recent comment from Uroš Jovanović:Hello Rodolfo,Thank you for reaching out to us.If you are referring to Amelia employees, they can change the appointment status that they are assigned to from the front or back-end, but they cannot de ... Tina Scheduling IssueClosed   Amelia   Updated January 6, 2022 at 12:15pm   2 Most recent comment from Marko Davidović:Hello Tina, Thank you for purchasing our product, and for reaching out to us.In Amelia service working hours and days are tied to an employee If you have only one employee for 8 services when that em ... Karol Zet Customer accountClosed   Amelia   Updated January 6, 2022 at 12:04pm   4 Most recent comment from Uroš Jovanović:Hello Karol,Unfortunately, that is how Amelia works with WordPress, as there needs to be a WordPress user with Amelia Customer role created in order for them to access the customer panel. Feel free t ... Lesloe I can't add services, screen freezes when I tried to do soClosed   Amelia   Updated January 6, 2022 at 10:36am   2 Most recent comment from Uroš Jovanović:Hello Lesloe,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Joshua Jia Email notifications not workingClosed   Amelia   Updated January 6, 2022 at 10:33am   11 Most recent comment from Uroš Jovanović:Hello Pascal,Thank you for reaching out to us.Can you please open a new ticket regarding this issue and we will provide you with full support. Sadat Plugin not respondingClosed   Amelia   Updated January 6, 2022 at 10:13am   8 Most recent comment from Aleksandar Vuković:Hey NicolasI'm glad to see Uros helped you with thisIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Jose Nino Package CouponClosed   Amelia   Updated January 6, 2022 at 9:12am   2 Most recent comment from Aleksandar Vuković:Hello JoseI am sorry to disappoint you, but no progress has been made in this direction. Since a package can have a custom price, coupons haven't been added to packages, and at the moment, that i ... Roy van Lieshout Email notifications to employee don't updateClosed   Amelia   Updated January 6, 2022 at 8:30am   4 Most recent comment from Marko Davidović:Hello Roy,Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to s ...