As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

Darko Buffer time   Amelia   Updated May 26, 2025 at 12:53pm   6 Most recent comment from Uroš Jovanović:Hello Darko, Thank you for your patience! We've taken a closer look and made the necessary adjustments. Could you please test it out now and let us know if the issue with overlapping time slots a ... Benjamin DUNAUX Amelia Manager can modify global wide days offClosed   Amelia   Updated May 26, 2025 at 12:12pm   2 Most recent comment from Stefan Petrov:Hi Benjamin, Thanks for reaching out to us. Apologies, but I’m not sure I fully understood your question. Could you please clarify or provide a bit more detail so I can assist you better? Jared Rendell Amelia Event Scheduled NotificationsClosed   Amelia   Updated May 26, 2025 at 11:46am   2 Most recent comment from Stefan Petrov:Hi Jared, Thanks for reaching out to us.  An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMTP ( ... Matthew Johnson Calendar Availability InaccurateClosed   Amelia   Updated May 26, 2025 at 11:36am   2 Most recent comment from Stefan Petrov:Hi Matthew, Thanks for reaching out to us. Have you checked if the timeslots are marked as busy on the Google Calendar? Since you've already tried time zones and reconnecting calendars, you can a ... Tim Request for Automatic Handling of Waiting List for Event BookingsClosed   Amelia   Updated May 26, 2025 at 10:05am   2 Most recent comment from Stefan Petrov:Hi Tim, This has been noted already. For the time being, this is the only option but this will be addressed in future updates. Unfortunatelly, we do not have ETA at this moment, but feel free to follo ... Gorast Cvetkovski Error. Time slot is unavailable.Closed   Amelia   Updated May 26, 2025 at 9:13am   16 Most recent comment from Stefan Petrov:Hi Gorast, Apologies for the delayed answer. The backend and front-end views are not the same because of the actual option enabled in the backend. An admin sees the timeslots differently in the backen ... Ralf Longwitz Confirmation notification not sentClosed   Amelia   Updated May 26, 2025 at 8:53am   28 Most recent comment from Stefan Petrov:Hi Ralf, Now i see what you are referring to. Unfortunatelly, i wasn't able to reproduce the issue on our local host as the notifications are sent even when the status is changed in the Dashboard ... Eva Taes Email confirmations   Amelia   Updated May 26, 2025 at 8:29am   2 Most recent comment from Uroš Jovanović:Hello Eva, Thank you for reaching out to us. Do you have the "PHP Mail" mail service set up? Please note: We strongly recommend changing mail service setting to SMTP because email that is sent with PH ... Camilo Duplicate notifications when booking   Amelia   Updated May 26, 2025 at 8:28am   2 Most recent comment from Uroš Jovanović:Hello Camilo, Thank you for reaching out to us. The issue you're describing is likely caused by the “Send all notifications to additional addresses” option being enabled in Amelia > Settings ... EJ event email notificationsClosed   Amelia   Updated May 26, 2025 at 8:21am   2 Most recent comment from Uroš Jovanović:Hello, Thank you for reaching out to us. I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/4023956/ For future refer ... NIKOLAOS TSAKIRIS Refund   Amelia   Updated May 26, 2025 at 8:12am   2 Most recent comment from Uroš Jovanović:Hello Nikolaos, Thank you for reaching out to us. Really sorry to hear that you are moving away from the Amelia plugin. I have approved your refund request and you will receive your money back in the ... Erin Reye bugs   Amelia   Updated May 26, 2025 at 7:56am   2 Most recent comment from Uroš Jovanović:Hello Erin, Thank you for reaching out to us. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Rez Updating Issue with booking form 2.0Closed   Amelia   Updated May 26, 2025 at 7:55am   3 Most recent comment from Stefan Petrov:Hi Rez, Thanks for reaching out to us and thanks for the feedback. Great to see that you were able to find a solution. Make sure to reach out to us again in case you have any new questions or issues.� ... Tim Request for Automatic Handling of Waiting List for Event Bookings   Amelia   Updated May 26, 2025 at 7:52am   2 Most recent comment from Uroš Jovanović:Hello Tim, Currently, Amelia does not offer an automated way to move people from the waiting list into available spots when cancellations occur. This process needs to be done manually by the e ... Camilo Reservation paymentsClosed   Amelia   Updated May 26, 2025 at 7:45am   8 Most recent comment from Stefan Petrov:Hi Camilo, No problem, you are welcome. If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day.