We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Lysann Reminder notification not working   Amelia   Updated 4 days ago   10 Most recent comment from Stefan Petrov:Hi Lysann, Sounds good, of course, keep me posted.    Victor Lecoeur usage of multiple fees via employees   Amelia   Updated 5 days ago   10 Most recent comment from Uroš Jovanović:Hi Victor, Thanks for the detailed explanation and for sharing the captures! At the moment, Amelia does not support sending custom data like location, description, or dynamic email/title info directly ... Tim Bent Email bank account   Amelia   Updated 5 days ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia for notifications. You can try and use Stripe Connect so that the payment goes directly ... Hiranyahasta Unable to open Dashboard.   Amelia   Updated 5 days ago   4 Most recent comment from Stefan Petrov:Hello, You're welcome. Future updates will be based on this fix, so the issue shouldn't occur again. The root cause was an illegal mix of database collations, but the developers have address ... Sanaeya Service Tab Issue   Amelia   Updated 5 days ago   4 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. If you follow the steps that we have sent you you will not lose any of the data and there will no other changes and all should be fine. As for site backu ... Denico Brand Admin Booking Related Problems   Amelia   Updated 5 days ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This is how it is designed there must be some difference with the roles and this option is called allow admin to book at any time so only admin has this ... Charles Gilker a person being a customer and employee   Amelia   Updated 5 days ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. No, there is none and they must not use the same mail this will create a conflict of roles and Amelia will not work properly. They need to book with sepa ... appicua Issue with Shared Resource Capacity Calculation Across Multiple Services   Amelia   Updated 5 days ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please check in appointment settings settings if you turned off option called Allow booking below minimum capacity Looking forward to your reply. Kind R ... Ray Smith Google Calendar Automatic Sign-outs   Amelia   Updated 5 days ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We don’t believe that the issue is necessarily caused by using the same Google account for all employees, although it's generally recommended to u ... Saneer Gera Refund Not rexived   Amelia   Updated 5 days ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Refund should reach you within 7 business days if you do not receive it in that time period we can check then but there should be no issue with this and ... Christian Rotger Minimo de participantes en una cita   Amelia   Updated 5 days ago   4 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions that are related to dif ... Dennis Groeneveld Event notification   Amelia   Updated 5 days ago   10 Most recent comment from Stefan Petrov:Hi Dennis, Apologies for the delayed response. On our end, it seems that only the "event changed" notification is being sent. It doesn't appear to be the case you're describing. If you could ... roberto Ticket Deposit Fail Charge   Amelia   Updated 6 days ago   17 Most recent comment from Stefan Petrov:Hi Roberto, I'm really sorry to hear that you're unsatisfied with our support. As I mentioned earlier, we had an Easter holiday break from Friday through Tuesday, which caused a longer delay ... Marcin The option to not notify clients by email about the appointment is not working.   Amelia   Updated 6 days ago   15 Most recent comment from Stefan Petrov:Hi Marcin, We understand the issue, and it has already been addressed. However, we don’t have an estimated time of arrival (ETA) for the fix just yet. Please rest assured that we’re doing our best ... Dor Booking Status Changed Webhook   Amelia   Updated 6 days ago   2 Most recent comment from Stefan Petrov:Hi Dor, Thanks for reaching out to us. May I ask for a screenshot of the webhook configuration? We would also need the admin credentials to assist you further.