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Public Tickets

Lisa Suling-Maslin Booking length   Amelia   Updated 2 days ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Can you please send us a couple of screenshots of service settings and the issue?  Looking forward to your reply.  James Email Notification not working   Amelia   Updated 2 days ago   7 Most recent comment from Stefan Petrov:Hi James, Apologies but we don't have the option for live chat. We go through tickets in the order in which they are received and/or responded to, so patience is much appreciated.  As mentioned ... vladimir Email notification - Customer Panel Access Link Error   Amelia   Updated 2 days ago   4 Most recent comment from Uroš Jovanović:Hello Tobias, Please create a separate ticket for this issue and I will assist you with this. Looking forward to your reply. Nael URGENT - My Stripe setting keep go back on test mode even on Test Mode even i turn it off   Amelia   Updated 2 days ago   7 Most recent comment from Stefan Petrov:Hi Nael, That's great to see! Thanks for the feedback. Apparently, it was the caching issue.  If you have any other questions, please open a new ticket and we will gladly help you there. Have a ... NAVENOT NAVENOT compte client   Amelia   Updated 2 days ago   2 Most recent comment from Stefan Petrov:Bonjour Navenot,   Merci de nous avoir contactés. En ce qui concerne le panneau client, vous pouvez activer deux options. Par défaut, si l’option « Exiger un mot de passe pour se connecter » n� ... Rae del Cerro Disable payments   Amelia   Updated 2 days ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You need to set service price to be 0 and then the payment step will be skipped and price of 0.00 you can try and hide it via CSS.  Should you have any ... Vrushabh User photo is not appearing in employee panel   Amelia   Updated 2 days ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please check what type of file you are uploading and make sure that you have waited for that screenshot to be uploaded when you click to book an appointm ... Netanel Unable to set up the form   Amelia   Updated 2 days ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Check what you set for minimum capacity for that service. If for example minimum capacity is 3 first 2 customers will get pending status and once 3rd cus ... PO YAO HUANG request for account setting and appointment setting   Amelia   Updated 2 days ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We have option Automatically create Amelia Customer user  – If this option is enabled, every time a new customer makes an appointment, they will aut ... Marjan Slaats bookings   Amelia   Updated 2 days ago   3 Most recent comment from Marjan Slaats:Hello Marko,Thank you for your reply. I've checked all users in wordpress but found no double roles. I've also changed my own emailadress as an employee so it isn't the same as het com ... Yasin Booking appointment   Amelia   Updated 2 days ago   6 Most recent comment from Marko Davidović:Hello again, We are glad to hear that and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there. We wish you all t ... Tolga Altas How to contribute to localise?   Amelia   Updated 2 days ago   35 Most recent comment from Marko Davidović:Hello again, We understand but this is how it is done for many reasons and this is the same for each language. I will see what it can be done and if there is some other option we will reach out to you ... Javier Diaz no envia correos   Amelia   Updated 2 days ago   4 Most recent comment from Marko Davidović:Hello again, Please provide me a temporary WP-admin (administrator) user for your website where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient wa ... Anja in der Weide Zoom link placeholder format   Amelia   Updated 3 days ago   1 Most recent comment from Anja in der Weide:Dear Amelia team,whenever we are using this placeholder "%zoom_join_URL_date_time%" in the confirmation mails, it shows the link but it looks a bit "off" as it contains no blank spaces between Date & ... TAFF Buffer Time After Prevents Booking At End Of Work Hours   Amelia   Updated 3 days ago   1 Most recent comment from TAFF:I have a 30 minute Buffer Time After set for our services. I think this is preventing customers from booking appointments with our employees during the last 30 minutes of their work hours. To avoid th ...