We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

oscar salcedo whatsapp doesn`t works in pending admin   Amelia   Updated 3 days ago   5 Most recent comment from Uroš Jovanović:Hello Oscar, Thank you for your patience. You should be able to receive the WhatsApp notification when staff or administrators make the reservation. Please test it out now and let me know if it works ... Jari Vermeulen Customer access panel   Amelia   Updated 3 days ago   2 Most recent comment from Uroš Jovanović:Hello Jari, That's WordPress' default email for every new user. I don't know if you can disable it through WordPress settings, but I do know that you can do it with this plugin: http ... Viva Wellness Boutique No me deja reservar en el horario que necesito como administrador   Amelia   Updated 3 days ago   3 Most recent comment from Viva Wellness Boutique:Mi problema es que quiero que como administrador, me deje reservar a la hora que yo quiera y necesite a mis clientes y muchas veces no me deja.... Otra cosa que no se como lograr es que deja agendar u ... Rupesh Padhi Booking form is keeps on loading sometimes Open   Amelia   Updated 3 days ago   20 Most recent comment from Uroš Jovanović:Hello Rupesh, Thank you for the update, and I appreciate your understanding. You're correct; the fix will be included in the upcoming version of Amelia. We’re actively working on it, and I’ll ... Dietmar Hafner Backend not working after Upgrade   Amelia   Updated 4 days ago   6 Most recent comment from Stefan Petrov:Hi Dietmar, Great news! I’d also say it was likely a caching issue—it usually is. Anyway, feel free to reach out if it happens again or if you have any other issues or questions.  Have a nice wee ... Nael Employee panel 2.0   Amelia   Updated 4 days ago   6 Most recent comment from Stefan Petrov:You are welcome, Nael. No problem at all. Looking forward to hearing from you.  Have a nice weekend!  Narbeh Haftvani Custom Field Upload Does not appear   Amelia   Updated 4 days ago   8 Most recent comment from Stefan Petrov:Hi Narbeh, Thanks for letting me know! I’ll go ahead and close this ticket. Feel free to reach out with any other questions or issues—happy to help via a new ticket. Have a great weekend. John Park Tax Settings in Finance Section   Amelia   Updated 4 days ago   5 Most recent comment from Stefan Petrov:Hi John, Thanks again, however, with the user you've created i can access the finance section.  Which user are you using? Is it configured to admin user role?      Vitor Braga unsuccessful event creation   Amelia   Updated 4 days ago   4 Most recent comment from Stefan Petrov:Hi Vitor, Thanks for sharing the credentials. The reason you're unable to create an event (Amelia isn’t able to save it) is because the WordPress user you're using has multiple user roles ... HK Intercept the price sent by Amelia to the WooCommerce dummy product   Amelia   Updated 4 days ago   10 Most recent comment from Stefan Petrov:Hello, Thank you for the reviews! Of course, it's not necessary to use SMS credits if you haven't configured an SMS account. If you decide to set one up in the future, feel free to remind us ... Kat Emojis in notification emails   Amelia   Updated 4 days ago   2 Most recent comment from Uroš Jovanović:Hello Kat, Thank you for your message! Currently, emojis aren't supported in Amelia's notification emails, but this is something that may be available in the future. Unfortunately, I don ... marta Notification tab empty   Amelia   Updated 4 days ago   6 Most recent comment from Uroš Jovanović:Hello Marta, Thank you for your update. Please test it out now and see if the WhatsApp messages are being received correctly. Let me know if you're still experiencing any issues, and I'll be ... Dilbea Madalin Block service appinment   Amelia   Updated 4 days ago   2 Most recent comment from Uroš Jovanović:Hello Madalin, To block appointments for one or more services for the next 5 days, you can use the "Days Off" feature in Amelia. Here's how to do it: Go to the Amelia Dashboard. Navigate to Em ... Rob Kirkner PHP date_default_timezone_set function causes time mismatch in notifications   Amelia   Updated 4 days ago   2 Most recent comment from Uroš Jovanović:Hello Rob, Thank you for the update! I really appreciate you taking the time to investigate and identify the issue. It’s great to hear that you found a solution by adjusting the date_default_timezon ... xabier Custom forms don't work   Amelia   Updated 4 days ago   4 Most recent comment from Uroš Jovanović:Hello Xabier, Thank you for the update on this. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ a ...