We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Sandrine Le Tannou Event ID not copy in booking button + bug after stripe payment mobileClosed   Amelia   Updated 4 days ago   3 Most recent comment from Sandrine Le Tannou:Hello StephanOK to close this ticketPut a new comment on the open ticket not solved.Thanks Ayan B I want the calendar to appear on the first page of booking form when you have 2 services   Amelia   Updated 4 days ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. This is how Amelia is designed to work and service must be chosen before the calendar c ... Marie JOUET Landing page after cancellation link   Amelia   Updated 4 days ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. In light of this, we encourage you to kindly consider submitting this valuable suggesti ... Irena Amelia is not working properly on and off past month   Amelia   Updated 4 days ago   12 Most recent comment from Marko Davidović:Hello again, This version should have resolved this also. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the i ... Promsy Célia Problem with SMS   Amelia   Updated 4 days ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Do you have issues with regular notifications or with cron notifications?  For any issues with cron notifications you need to reach out to your hosting ... Kyriakos Zenonos Invoices   Amelia   Updated 5 days ago   4 Most recent comment from Stefan Petrov:You are welcome, Kyriakos, as always.  Best regards.  Najee AMELIA EMPLOYEE PORTAL QUSTIONS   Amelia   Updated 5 days ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You must not do that you will create a conflict of roles. You need 2 separate accounts with 2 separate emails. On for the employee and the second for the ... atelierdosul Google Calendar   Amelia   Updated 5 days ago   2 Most recent comment from Marko Davidović:Hello again, PLEASE NOTE: Google Developer Console might look different from your end as Google makes changes to their interface frequently, but functionality is still the same and remains intact. If ... Mike Sutherland Attendeed list export bug   Amelia   Updated 4 days ago   6 Most recent comment from Marko Davidović:Hello again, We just got the feedback from our colleagues and they have told us that we could not replicate this issue.  Please provide me a temporary WP-admin (administrator) user for your site wher ... Jamie Stone Webhooks now sending bundles   Amelia   Updated 5 days ago   2 Most recent comment from Stefan Petrov:Hi Jamie, Thanks for reaching out to us. I hope you're doing well.Could you please provide more configuration details, perhaps with some screenshots? Also, could you send the WP admin credentials ... Maria Rodriguez Eliminar paso Extra   Amelia   Updated 5 days ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. When you have several questions or issues please open a new separate ticket, and we will help you there. In that way, issues and questions that are rela ... Marta Amelia 2.0 Booking Form   Amelia   Updated 5 days ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This is possible to achieve with catalog booking forms if you are using step by step form this can not be shown there and you need to switch to catalog b ... pablo Incidencia woocomerce   Amelia   Updated 5 days ago   2 Most recent comment from Marko Davidović:  Hello there, Thank you for reaching out to us. This issue is not related to Amelia, as the moment the user proceeds to payment, WooCommerce takes over the process.We kindly suggest checking your Wo ... Andres Mendez Problema con carga de servicios en módulo Step-By-Step Booking en Amelia   Amelia   Updated 5 days ago   16 Most recent comment from Marko Davidović:Hello again, That is fantastic news, we are glad to hear that all is fine now.  We wish you all the best and hope you have a wonderful day ahead. Kind Regards, Marko Davidovic  Tim Won't update   Amelia   Updated 6 days ago   15 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Uros is out of the office so I will step in for him. You are most welcome, and we are glad that Uros was able to help you. I can not say what he did to b ...