We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Predrag Gasic Amelia - WooCommerce Issue (session expired)Closed   Amelia   Updated February 7, 2022 at 11:57am   5 Most recent comment from Stanislav Snagovskiy:Dear Predrag,You're welcome.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Have a great day! Tom Lingard Confirmation notifications not sending to customersClosed   Amelia   Updated February 7, 2022 at 11:24am   8 Most recent comment from Uroš Jovanović:Hello Tom,Glad to hear that the issue has been resolved.Feel free to contact us if you have any other questions. Eric Ryan Jones Multiple Google CalendarsClosed   Amelia   Updated February 7, 2022 at 11:22am   2 Most recent comment from Marko Davidović:Hello Eric, Thank you for purchasing our product, and for reaching out to us. Currently, there is no such feature built-in. You can only have one google calendar per person. You can connect each empl ... Vincent viargues notification email custom htmlClosed   Amelia   Updated February 7, 2022 at 11:16am   6 Most recent comment from Marko Davidović:Hello Vincent, We went to your site and we have successfully managed to implement the HTML that you have sent us and we have saved it without any issue. After that, we have tested the notification and ... Justin Kovach Outstanding invoicesClosed   Amelia   Updated February 7, 2022 at 11:11am   12 Most recent comment from Uroš Jovanović:Hello Richard,Unfortunately, there is currently no option to show the amount remaining and pass the information to WooCommerce for sending an invoice.Feel free to contact us if you have any other que ... Jose Luis Martinez Update Amelia Plugin from v2.8Closed   Amelia   Updated February 7, 2022 at 10:44am   8 Most recent comment from Aleksandar Vuković:Hey, JoseI'm glad to hear that!If you need some further assistance, please feel free to reach out to us. Bram Vanthournout Problem with export of appointmentsClosed   Amelia   Updated February 7, 2022 at 9:06am   23 Most recent comment from Aleksandar Vuković:Hey LaurentThank you for the suggestion! I'll make sure it is forwarded to our management directly, so even if it doesn't make it to the suggestions page in a short period of time, do note t ... Pesce Comunica unable to edit text in a serviceClosed   Amelia   Updated February 7, 2022 at 8:34am   19 Most recent comment from Aleksandar Vuković:You're welcome, Pesce.If you do require some further assistance, please let me know. Sean [ameliasearch today=1]Closed   Amelia   Updated February 7, 2022 at 8:19am   4 Most recent comment from [deleted]:Glad to hear the issue is resolved, SeanIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Manue CIVIS receipt for your Amelia Developer SubscriptionClosed   Amelia   Updated February 7, 2022 at 6:46am   2 Most recent comment from [deleted]:Hi ManueI can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/2973533/ For future reference, please don't open mul ... valentina de caro scheduled hourClosed   Amelia   Updated February 6, 2022 at 10:22pm   2 Most recent comment from Uroš Jovanović:Hello Valentina,Thank you for reaching out to us.Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inhe ... arifah Email ReminderClosed   Amelia   Updated February 5, 2022 at 6:21pm   2 Most recent comment from Stanislav Snagovskiy:Hello Arifah,Thank you for reaching out to us.cron is a Linux utility which schedules a command or script on your server to run automatically at a specified time and date. A cron job is the schedul ... Frank Huntley Poor communications preventing upgradesClosed   Amelia   Updated February 5, 2022 at 5:47pm   2 Most recent comment from Stanislav Snagovskiy:Hello Frank, Thank you for reaching out to us. If you activated the purchase code in Amelia Settings/Activation, the update should be offered in the Plugins section. On some WordPress installations, ... Glenn Import Google Calendar events into Amelia pluginClosed   Amelia   Updated February 4, 2022 at 5:32pm   4 Most recent comment from Stanislav Snagovskiy:Dear Glenn,You are welcome. I am glad that now everything is working fine. If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Have a great ... Aakash Sharma Issues in Amelia pluginClosed   Amelia   Updated February 4, 2022 at 5:16pm   2 Most recent comment from Stanislav Snagovskiy:Hello Aakash, Thank you for reaching out to us. You need to check your employee's Assigned Services and Work Hours, you probably missed something. Please provide me a temporary WP-admin (admini ...