We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Rosetta Facciolini Amelia interaction wpDataTablesClosed   Amelia   Updated February 7, 2022 at 2:53pm   2 Most recent comment from Marko Davidović:Hello Rosetta,A custom query must be made either by this https://wpdatatables.com/documentation/creating-wpdatatables/creating-mysql-based-wpdatatables/ or (if you don't know how to generate a ... Farah Amend Roles/ CustomizationClosed   Amelia   Updated February 7, 2022 at 2:47pm   4 Most recent comment from Marko Davidović:Hello Farah,This is a customization of the plugin and that's not how Amelia should work. We don't know what you changed or added, but we don't support the plugin that's has chang ... mylene event list heightClosed   Amelia   Updated February 7, 2022 at 2:43pm   2 Most recent comment from Marko Davidović:Hello Mylene, Thank you for purchasing our product, and for reaching out to us.You can change the number of events on the front by setting "Default items per page" in General Settings: You do not need ... Luuk Joris Change text customer panelClosed   Amelia   Updated February 7, 2022 at 2:38pm   2 Most recent comment from Stanislav Snagovskiy:Hello Luuk,Thank you for reaching out to us.You can change it through the .po files in ameliabooking/languages/ folder. So if you are using en_US, go to wp-content/plugins/ameliabooking/languages/e ... ALEX RODBERG Restoring customer panel and employee panelClosed   Amelia   Updated February 7, 2022 at 2:18pm   2 Most recent comment from Uroš Jovanović:Hello Alex,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as th ... Marc Rossen Admin/Employee User RoleClosed   Amelia   Updated February 7, 2022 at 1:41pm   2 Most recent comment from Stanislav Snagovskiy:Hello Marc,Thank you for reaching out to us. You can't mix the admin account with any other role, you have to create an additional user with Amelia's employee role. There is a workaround w ... Brian Anthony New CustomerClosed   Amelia   Updated February 7, 2022 at 1:40pm   2 Most recent comment from Marko Davidović:Hello Brian, Thank you for purchasing our product, and for reaching out to us.Currently, there is no such feature built-in. Employees can create appointments from their employee panel only for existi ... Reynell My customers payments not processingClosed   Amelia   Updated February 7, 2022 at 1:28pm   2 Most recent comment from [deleted]:Hello ReynellWould you be able to provide us with a staging site, along with WP-admin (Administrator) user, FTP, and the database, so our developers can debug the plugin, and see what's going on? ... Brian Anthony email bugClosed   Amelia   Updated February 7, 2022 at 1:23pm   2 Most recent comment from Uroš Jovanović:Hello Brian,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as t ... Imtiyaaz Riley Amelia not working properlyClosed   Amelia   Updated February 7, 2022 at 1:18pm   15 Most recent comment from Uroš Jovanović:Hello Riley,For the FTP credentials, you will have to reach out to your hosting provider and ask them for the FTP credentials and provide us with those credentials. In regards to the error log, you w ... Hassan Amelia Pro LicenseClosed   Amelia   Updated February 7, 2022 at 1:05pm   7 Most recent comment from [deleted]:Yes, you can do it now. Heim planning displayClosed   Amelia   Updated February 7, 2022 at 12:58pm   7 Most recent comment from Stanislav Snagovskiy:Dear Heim,Hope everything is well with you.In order to use 2-way Google synchronization properly, your employees should set statuses of the events in their Google calendars as Busy. In that way, time ... PERIER I have a problem to access employee and client zoneClosed   Amelia   Updated February 7, 2022 at 2:41pm   10 Most recent comment from Uroš Jovanović:Hello Perier,My suggestion would be to change your hosting provider as WordPress hosting is known for not allowing any change to be made in terms of service configuration.That could cause many other i ... Farah Mobile App pluginClosed   Amelia   Updated February 7, 2022 at 12:50pm   2 Most recent comment from Uroš Jovanović:Hello Farah,Thank you for reaching out to us. Amelia is a WordPress plugin and as such can only be used within the WordPress environment. Amelia can be accessed on the mobile from the WordPress websi ... Armelle Event bookingClosed   Amelia   Updated February 7, 2022 at 12:09pm   4 Most recent comment from Marko Davidović:Hello Armelle,We saw what the issue was. You are using front combination of shortcodes.You can not use [ameliaevents type=list event=4], if you want to show only the event with ID 4 with all his recu ...