Public Tickets
Virginie DUBOSCQ
Issue with packagesClosed
Amelia
Updated October 19, 2021 at 12:32pm
9
Most recent comment from Aleksandar Vuković:This is definitely on our roadmap, Virginie.Our developers already created a task to be looked at, at some point in the future. I just don't have an ETA on this yet.
Rainier SOTELO
Demo importClosed
Amelia
Updated October 19, 2021 at 12:19pm
4
Most recent comment from [deleted]:Rainier,Sorry for the delayed response and thank you for the clarification.I'm afraid, we don't have any particular templates. Our demo sites are made with the Bridge theme, that's the ...
Howard Weng
Bring anyone with you assign to different employeesClosed
Amelia
Updated October 19, 2021 at 12:14pm
2
Most recent comment from [deleted]:Hi, Howard,Sorry for the delayed response.I'm afraid, It isn't possible to assign two or more Employees to the same appointment in Amelia with its current features. Only one Employee can be ...
Maria
Automatic NotificationsClosed
Amelia
Updated October 19, 2021 at 11:51am
2
Most recent comment from [deleted]:Hi, Maria,Sorry for the delayed response.You can see if the email notifications were sent to these Customers in the notifications log. It can be found in wp_amelia_notifications_log table in the dat ...
Kevin Boonekamp
Food preference boxClosed
Amelia
Updated October 19, 2021 at 11:05am
2
Most recent comment from [deleted]:Hi KevinThank you for reaching out to us.This can be achieved using our Custom Fields feature, you can add additional fields to the booking form and collect additional information. Please have a look ...
Osama Amin
Payment Status ProblemClosed
Amelia
Updated October 19, 2021 at 11:01am
2
Most recent comment from [deleted]:Hi, Osama,Sorry for the delayed response.Could you please create a test Service with a price set to 0 and book an Appointment of this Service with WooCommerce payment enabled? There's a high cha ...
Apple Tree
Stripe API Key - Multiple VenuesClosed
Amelia
Updated October 19, 2021 at 10:46am
14
Most recent comment from [deleted]:Good day!It can be that there's something that blocks Amelia updates.If you activated Amelia with the purchase code, and the update option is still not available on the WP Plugins page, it can be ...
sherri
Randomly today my zoom intergration stopped workingClosed
Amelia
Updated October 19, 2021 at 10:34am
2
Most recent comment from [deleted]:Hi, Sherri,Sorry for the delayed response.Could you please try to clear the site and the browser cache? If that doesn't help, please provide us with a temporary WP Admin login for further inves ...
Elodie
Bug back office calendar viewClosed
Amelia
Updated October 19, 2021 at 8:42am
4
Most recent comment from [deleted]:Hi Christophe!Thank you for reaching outI apologize for the later response; please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a ...
Olivier Tilkin
Email notifications not sendingClosed
Amelia
Updated October 18, 2021 at 10:25pm
3
Most recent comment from [deleted]:Hi, Olivier,Sorry for the delayed response.I created a test Customer and booked a test Appointment, and I was able to receive a notification:Could you please make sure that if you test notifications, ...
Apple Tree
Adding additional email entry boxClosed
Amelia
Updated October 18, 2021 at 11:49am
13
Most recent comment from Aleksandar Vuković:You're welcome! Glad I could help!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Merian Kurti
Invoice is missingClosed
Amelia
Updated October 18, 2021 at 8:53am
2
Most recent comment from Aleksandar Vuković:Hello Ina,Sorry for the late response.Please find the invoice attached to this ticket.If you need any further assistance, please let us know.
Adrien Gallo
Problèmes de réglages des horairesClosed
Amelia
Updated October 17, 2021 at 12:15pm
3
Most recent comment from Adrien Gallo:Hi Ivana !Thank you for your reply !No these setups weren't identical ! It works now thank you so much !! :D
Seinne van Dijk
Lay out catalog calendarClosed
Amelia
Updated October 17, 2021 at 8:55am
18
Most recent comment from [deleted]:Hi Seinne!I tested again, however, I only see this view below:These seem to be your chosen colors; so, if you don't see this yet, please purge the cache, either manually or with a cache purge pl ...
Gabriel Poirier
service time slot - default time slotClosed
Amelia
Updated October 16, 2021 at 2:34pm
2
Most recent comment from [deleted]:Hi Gabriel,thank you for reaching out to usIf you want to select the times in between please disable the option right beneath the Time Slot Step:Use service duration for booking a time slot. This will ...