We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Lavinia Cometti closed eventClosed   Amelia   Updated January 31, 2022 at 9:40am   4 Most recent comment from Uroš Jovanović:Hello Lavinia,Please reach out to us if it happens again.Feel free to contact us if you have any other questions by creating a new ticket. April Fortes Wrong times on the CalendarClosed   Amelia   Updated January 31, 2022 at 9:06am   3 Most recent comment from Stanislav Snagovskiy:Hello April,Thank you for reaching out to us.We are glad you were able to find the answer to your question.If you have any further questions or issues, please feel free to open a new ticket, and we� ... Jason Google calendar integrationClosed   Amelia   Updated January 31, 2022 at 9:02am   3 Most recent comment from Stanislav Snagovskiy:Hello Jason,Thank you for reaching out to us.We are glad you were able to find the answer to your question.If you have any further questions or issues, please feel free to open a new ticket, and we&# ... Chandra Nagireddy Difference between Basic and Pro life timeClosed   Amelia   Updated January 31, 2022 at 8:58am   4 Most recent comment from Stanislav Snagovskiy:Dear Chandra, Hope everything is well with you. Basic - Provides you with a purchase code that can be activated on one domain and an unlimited number of subdomains Please note: Basic license of the ... esteban zenteno consultaClosed   Amelia   Updated January 31, 2022 at 8:13am   2 Most recent comment from [deleted]:Hello EstebanThank you for purchasing Amelia and for reaching out to us.Please check out the attached article:Using Multiple Languages in AmeliaIf you need some further assistance, please don't h ... Rina Deleting event and recurring issueClosed   Amelia   Updated January 31, 2022 at 6:04am   2 Most recent comment from [deleted]:Hi RinaThank you for reaching out to us.Sure, you can do it.First, you need to Cancel your Event.Then, on the page from your screenshot, you click Edit, and you'll see that "Cancel" button turned ... Sasha Employee selected but not shownClosed   Amelia   Updated January 31, 2022 at 5:38am   2 Most recent comment from [deleted]:Hi SashaThank you for reaching out to us and sorry for the late response.Could you please tell me if she's your single Employee? If so, when you create only one Employee it will be automatically ... bobbie cone events and appointmentsClosed   Amelia   Updated January 31, 2022 at 5:29am   2 Most recent comment from [deleted]:Hello Bobbie Thank you for reaching out to us. Please check out the attached article:Recurring VS multi-day eventsIf you need some further assistance, please don't hesitate to contact us. Hanizar Employee RoleClosed   Amelia   Updated January 29, 2022 at 6:51pm   2 Most recent comment from Uroš Jovanović:Hello Hanizar,Thank you for reaching out to us.Please check the following settings in the Amelia/Settings/Roles settings.1. If you enable the "Manage their appointments", the employees will be able to ... Max Nicholls SmsClosed   Amelia   Updated January 28, 2022 at 3:35pm   6 Most recent comment from Uroš Jovanović:Hello Max,Thank you for providing me with admin access.1. Can you please provide me with the screenshot of where the "510" prefix is being displayed.2. Navigate to Amelia/Customize page, where you can ... Rosetta Facciolini How can I distinguish online booking from employee booking?Closed   Amelia   Updated January 28, 2022 at 3:21pm   15 Most recent comment from Stanislav Snagovskiy:Dear Rosetta,You're always welcome.Thanks, I wish you every success!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Benjamin Slim Application ErrorClosed   Amelia   Updated January 28, 2022 at 2:53pm   3 Most recent comment from Marko Davidović:Hello Benjamin, We are glad that everything has been sorted out. If you have any more questions please feel to open another ticket. arifah Back buttonClosed   Amelia   Updated January 28, 2022 at 2:44pm   5 Most recent comment from Marko Davidović:Hello Arifah,Yes, we have released a new version of Amelia 4.4.1 and everything is working as it should be.If you didn't update it please update to the 4.4.1 version and you will see that the bac ... Robin Service doesn't appear in frontendClosed   Amelia   Updated January 28, 2022 at 2:43pm   2 Most recent comment from [deleted]:Hi RobinThank you for reaching out to us.It could be a bug which was fixed in the latest update.Please update your Amelia plugin to the latest version (4.4.1) and let us know if it helps.Best Regards. Lucas Change my hours in x monthsClosed   Amelia   Updated January 28, 2022 at 2:12pm   6 Most recent comment from [deleted]:That's great, LucasIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.